Symptom Troubleshooting Index
WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.
SYMPTOM TROUBLESHOOTING INDEX
| Symptom | Diagnostic Procedure | Also Check for |
|---|---|---|
| Navigation system stays on the GPS initialization screen | System Initialization (see SYSTEM INITIALIZATION ) |
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| Vehicle position icon constantly leaves road, moves erratically, or is displayed very far from actual vehicle position | Symptom Troubleshooting (see VEHICLE POSITION ICON CONSTANTLY LEAVES ROAD, MOVES ERRATICALLY, OR IS DISPLAYED VERY FAR FROM ACTUAL VEHICLE POSITION ) |
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| System always comes up in in-line diagnostic mode | Factory diagnostic screen In Line Diag (see FACTORY DIAGNOSTIC SCREEN IN LINE DIAG ) | |
| Navigation frequently asks for anti-theft code and/or needs GPS initialization | Symptom Troubleshooting (see NAVIGATION FREQUENTLY ASKS FOR ANTI-THEFT CODE AND/OR NEEDS GPS INITIALIZATION ) |
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| GPS icon is white or not shown | Symptom Troubleshooting (see GPS ICON IS WHITE OR NOT SHOWN ) |
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| Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map or vehicle ICON spins | Symptom Troubleshooting (see VEHICLE POSITION ICON WANDERS ACROSS THE MAP WHEN DRIVING (DOES NOT FOLLOW A DISPLAYED ROAD) OR MAP VEHICLE ICON SPINS ) |
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| No picture is displayed | Symptom Troubleshooting (see NO PICTURE IS DISPLAYED ) |
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| Picture has lines, rolls, or is blurry | Symptom Troubleshooting (see PICTURE HAS LINES, ROLLS, OR IS BLURRY ) |
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| Picture is missing a color or tone or is an odd color | Symptom Troubleshooting (see PICTURE IS MISSING A COLOR OR TONE OR IS AN ODD COLOR ) |
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| Display day/night mode does not work or does not work properly | Symptom Troubleshooting (see DISPLAY DAY/NIGHT MODE DOES NOT WORK OR DOES NOT WORK PROPERLY ) |
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| System locks up or freezes constantly | Symptom Troubleshooting (see SYSTEM LOCKS UP OR FREEZES CONSTANTLY ) |
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| Voice guidance cannot be heard, is broken up, or there is static | Symptom Troubleshooting (see VOICE GUIDANCE CANNOT BE HEARD, IS BROKEN UP, OR THERE IS STATIC ) |
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| Voice control does not work/respond | Symptom Troubleshooting (see VOICE CONTROL DOES NOT WORK/RESPOND ) |
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| Navigation cannot control HVAC by voice command | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL HVAC BY VOICE COMMAND ) |
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| Navigation cannot control audio system | Symptom Troubleshooting (see NAVIGATION CANNOT CONTROL AUDIO SYSTEM ) |
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| Interface dial buttons do not work | Symptom Troubleshooting (see INTERFACE DIAL BUTTONS DO NOT WORK ) |
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| Today's Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The customer has not entered a group of locations for Today's Destinations. This is normal. The button is only selectable if the customer is using this function | See Navigation Manual |
| Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) | The vehicle may be new, or the customer deleted the destination. Without a stored previous destination, the system can't route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable | |
| Address cannot be found or system gives poor routing |
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| Rearview camera image does not come on or work properly | Symptom Troubleshooting (see REARVIEW CAMERA IMAGE DOES NOT COME ON OR WORK PROPERLY ) |
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| Rearview camera image does not change | Symptom Troubleshooting |
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| The map will not display the Southern portion of the U.S. or the Northern parts of Canada | North American coverage is different for U.S./Canada markets. See the Version diagnostic screen (see VERSION ) for details on coverage differences | Software not up to date |
| Navigation display stays on with the ignition switch in LOCK (0) | Symptom Troubleshooting (see NAVIGATION DISPLAY STAYS ON WITH THE IGNITION SWITCH IN LOCK (0) ) |
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| Navigation system will not go beyond the disclaimer screen and displays the OK button | Also see Interface dial buttons do not work |
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| The navigation anti-theft code card is lost or missing | See ANTI-THEFT FEATURE | |
| The vehicle icon lags behind when the vehicle turns | See SELF-INERTIAL NAVIGATION LIMITATIONS |
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| Navigation screen is darker than normal or takes time to brighten when it is cold | See LCD UNIT LIMITATIONS | Compare to a known-good vehicle |
| The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit | See Service Precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| Time is not correct | Reset Time Adjustment in set-up See Service Precautions (see AUDIO-NAVIGATION UNIT AND HDD SERVICE PRECAUTIONS ) |
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| A POI cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| A specific city cannot be found | See HOW TO ANSWER CUSTOMER QUESTIONS ABOUT NAVIGATION COVERAGE |
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| Error messages are displayed | See ERROR MESSAGE TABLE |
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| No traffic information or poor RDS-TMC reception or interference (USA models) | Symptom Troubleshooting (see NO TRAFFIC INFORMATION OR POOR RDS-TMC RECEPTION OR INTERFERENCE (USA MODELS) ) |
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| Cannot rip a CD to the HDD | See HDD REC. DETERRENT |
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