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Home >> Honda >> 2009 >> Element SC, Automatic >> Repair and Diagnosis >> External Pages >> Different car >> Section 148 (Navigation System) >> Symptom Troubleshooting >> Voice control does not work/respond

Voice control does not work/respond

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NOTE:
  • Check the vehicle battery condition first (see BATTERY TEST ).
  • Make sure that the latest navigation software is installed.
  • Before assuming that a voice complaint is hardware related, ensure that the voice control system is being operated correctly.
    • Make sure you are on the correct screen when trying to issue a voice command. For instance, the command "Find the nearest Italian Restaurant" only works on Map screen. (See the Navigation Manual for a complete list of allowed voice commands for the information being displayed)
    • Close the windows and moonroof
    • Set the fan speed to low (1 or 2)
    • Adjust the air flow from the air conditioning vents so that they do not blow against the microphone on the ceiling
    • Pause after pressing the TALK button then give a voice command clearly in a natural speaking voice. If the system cannot recognize your command, speak louder
    • If you speak a command with something in your mouth, or your voice is too husky, or high pitched, the system may misunderstand your command
  • Check the connectors for poor connections or loose terminals.
  • Check for a loose roof console microphone; if it's loose, tighten it.
  • Determine if the problem only happens to one person, or everyone who uses the system.
  • If the system only has a problem with one person's voice, this should be considered a system limitation.
  • Check any official Honda service website for more service information about the navigation system.
  1. Check for the hard error code (see HOW TO CHECK ERROR HISTORY (NAVIGATION DTCS)  ).

    Are there any navigation DTCs indicated? 

    YES  -Troubleshoot the indicated navigation DTC(s).

    NO  -Go to step 2.

  2. Go into the System Diagnostic Mode (see SYSTEM DIAGNOSTIC MODE ), and use the Mic/STRG SW in the Functional Setup (see FUNCTIONAL SETUP ) to check the operation of the TALK and BACK buttons.

    Are the TALK and BACK buttons operational? 

    YES  -Check the operation of the voice control system.

    NO  -Go to step 3.

  3. Turn the ignition switch to LOCK (0).
  4. Do the Voice Control Switch Test (see VOICE CONTROL SWITCH TEST  ).

    Is the voice control switch OK? 

    YES  -Substitute a known-good audio-navigation unit (including the HDD) (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).

    NO  -Replace the HFL-navigation voice control switch (see HFL SWITCH TEST ).

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