Voice guidance cannot be heard, is broken up, or there is static

WARNING: This page does not describe the selected car, but rather 7 other vehicles, including the 2017 Honda Odyssey, 2016 Honda Odyssey, 2015 Honda Odyssey, 2014 Honda Odyssey, and 2013 Honda Odyssey. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see BATTERY TEST ).
The navigation system uses the center speaker for voice response.
Check the navigation volume level (see Navigation Manual).
Check the connectors for poor connections or loose terminals.
If the hard error code stored, check the hard error code troubleshooting first.
Check any official Honda service website for more service information about the navigation system.

Turn the ignition switch to ON (II).
Press the INFO button.
Check the volume and voice feedback setting for the navigation system in set-up.
Is either set to OFF?

YES -Set the voice feedback to ON, and select an audible level for the volume.

NO -Go to step 4.
Check the audio system operation.
Can you hear the audio system?

YES -Go to step 5.

NO -Troubleshoot the audio system.
Check for the hard error code (see HOW TO CHECK ERROR HISTORY (NAVIGATION DTCS) ).
Is there a hard error code stored?

YES -Refer to the hard error code troubleshooting.

NO -Go to step 6.
Turn the ignition switch to LOCK (0).
Disconnect audio-navigation unit connector F (20P) and stereo amplifier connector B (28P).
Check for continuity between body ground and audio-navigation unit connector F (20P) terminals No. 12 and No. 14 individually.

Fig 1: Checking For Continuity Between Body Ground And Audio-Navigation Unit Connector F (20P) Terminals No. 12 And No. 14
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there continuity?

YES -There is a short to body ground in the wire(s) between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.

NO -Go to step 9.

Check for continuity between the terminals of audio-navigation unit connector F (20P) according to the table.

TERMINALS REFERENCE CHART

From terminal	To terminals
F11 (GRY)	F12 (RED), F14 (GRN)
F12 (RED)	F14 (GRN)

Fig 2: Identifying Terminals Of Audio-Navigation Unit Connector F (20P)

Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there continuity between any of the terminals?

YES -There is a short in the wires between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.

NO -Go to step 10.

Check for continuity between audio-navigation unit connector F (20P) terminals No. 12 and No. 14 and stereo amplifier connector B (28P) terminals No. 20 and No. 5 respectively.

Fig 3: Checking For Continuity Between Audio-Navigation Unit Connector F (20P) Terminals No. 12 And No. 14
Courtesy of AMERICAN HONDA MOTOR CO., INC.

Is there continuity?

YES -Go to step 11.

NO -There is an open in the wire between the audio-navigation unit and the stereo amplifier. Replace the affected shielded harness.
Substitute a known-good stereo amplifier (see AUDIO DISPLAY UNIT REMOVAL/INSTALLATION ), and recheck.
Is the system OK?

YES -Replace the original stereo amplifier (see AUDIO DISPLAY UNIT REMOVAL/INSTALLATION ).

NO -Replace the audio-navigation unit (see AUDIO-NAVIGATION UNIT REMOVAL/INSTALLATION ).