Questions For Customer
- Enter the customer's request as it is.
- Describe the conditions when it felt like the brakes were not operating. If there was an accident, describe the conditions.
| Time and date | Month, Date, Time |
| Weather | Clear Cloudy Rain Snow Other () |
| Temperature | |
| Location | Example: 1-2 Aosaki, Minami Ward, Niho Bridge Higashizume Intersection, Hiroshima |
| Vehicle movement at location, vehicle speed (km/h), effectiveness of the brakes (no effectiveness, insufficient effectiveness, other) | |
| Example | Entry field |
| Road surface | Dry Wet Icy Compacted snow Fresh snowfall (cm) |
| Warning lights/warning indication | Enter all if there are illuminated warning lights and displayed warning indication. |
Verify the following (3) for the customer's vehicle (same type of vehicle when accident occurred). If necessary, verify (4). Have the customer start the engine and depress the brake pedal strongly, and verify that the customer's knee is not fully extended.
| □ | Knee is fully extended | Move the seat position forward from the normal position and depress the brake pedal strongly again. Explain to the customer that if the knee is fully extended, the brake pedal cannot be fully depressed in an emergency. Adjust the seat to the appropriate position, and perform a test run. If you agree with the customer that there is no problem with the effectiveness of the brakes, the inquiry is finished. |
| □ | Knee is not fully extended | Explain to the customer that if there are stacked floor coverings, improperly installed floor coverings, or unnecessary items (such as empty cans), it will prevent the brake pedal from being depressed. After removing them, depress the brake pedal strongly again. If you agree with the customer that there is no problem with the effectiveness of the brakes, the inquiry is finished. If the brakes still do not seem to operate, or if there are no floor covering problems or unnecessary items as indicated above, go to inquiry (4). |
| □ | Other findings | () |
After correcting the way to depress (seat position) the brake pedal for customer, use the brakes to stop the vehicle, and if you are satisfied that the brakes are normal, the inquiry is finished.
If something does not feel right when the brake pedal is depressed while in the correct seat position, verify the following (4). If it feels like the brake pedal does not operate, which of the following occurs?
| □ | It felt stiffer than usual to depress | Go to Check sheet A (See CHECK SHEET A .) |
| □ | It felt softer than usual to depress | Go to Check sheet B (See CHECK SHEET B .) |
| □ | Unknown or cannot remember | Go to Check sheet C (See CHECK SHEET C .) |