Audio disc does not play

WARNING: This page does not describe the selected car, but rather 6 other vehicles, including the 2014 Honda Ridgeline, 2013 Honda Ridgeline, 2012 Honda Ridgeline, 2011 Honda Ridgeline, and 2010 Honda Ridgeline. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Check the vehicle battery condition first (see BATTERY TEST ).
Check the connectors for poor connections or loose terminals.
Disc labels should not be used in the audio unit. They may jam and damage the player mechanism.

Turn the ignition switch to ON (II).
Turn on the audio unit, and try loading a disc.
Does the disc load?

YES -Go to step 3.

NO -Go to Audio disc does not load troubleshooting (see AUDIO DISC DOES NOT LOAD ). ■
Insert a known-good disc to see if the symptom can be duplicated.
Does the disc play?

YES -Operation is normal. ■

NO -Go to step 4.
Insert audio diagnostic CD (T/N 07AAZ-SDBA100) in the audio unit.
Does the disc play?

YES -The original disc is faulty or has an unreadable format. ■

NO -

With navigation: Substitute a known-good audio disc changer (see AUDIO DISC CHANGER REMOVAL/INSTALLATION ) and recheck. If the symptom/indication goes away, replace the audio disc changer (see AUDIO DISC CHANGER REMOVAL/INSTALLATION ).
Without navigation: Substitute a known-good audio unit (see AUDIO UNIT REMOVAL/INSTALLATION ), and recheck. If the symptom/indication goes away, replace the original audio unit (see AUDIO UNIT REMOVAL/INSTALLATION ).

Special Tools Required

Diagnostics CD 07AAZ-SDBA100
Skip Test CD 07AAZ-SDBA200
Skip Test CD 07AAZ-SDBA300