Information System And Entertainment System

• Description And Operation
  • Information and Entertainment System
    • Functional Components
    • Audio Line-Up (Early Build)
    • Audio Line-Up (Late Build)
    • Bluetooth Hands-Free System (Early Build)
    • SYNC® System (Late Build)
  • Ford Work Solutions™
    • Available Equipment
    • Crew Chief
• Diagnosis And Testing
  • Information and Entertainment System
    • Notes
    • Principles of Operation
      • ACM (Early Build)
      • ACM (Late Build)
      • Antenna
      • Audio Input Jack
      • Audio Signals
      • Bluetooth Hands-Free System (Early Build)
      • SYNC® (Late Build)
      • Noise Suppression Equipment
      • Steering Wheel Controls
      • SYNC® System (Late Build)
    • Inspection and Verification
    • DTC Charts
    • Symptom Charts
    • Pinpoint Tests
      • Pinpoint Test A: Poor Reception
        • Notes
        • Normal Operation
        • Pinpoint Test A: Poor Reception
      • Pinpoint Test B: No Sound From One Or More Speakers (Not All Speakers)
        • Notes
        • Normal Operation
        • Pinpoint Test B: No Sound From One Or More Speakers (Not All Speakers)
      • Pinpoint Test C: The Audio Input Jack Is Inoperative/Does Not Operate Correctly
        • Notes
        • Normal Operation - Vehicles Without SYNC® (Late Build) or Without Bluetooth Hands-Free System (Early Build)
        • Vehicles With SYNC® (Late Build) or With Bluetooth Hands-Free System (Early Build)
        • Pinpoint Test C: The Audio Input Jack Is Inoperative/Does Not Operate Correctly
      • Pinpoint Test D: The Steering Wheel Controls Are Inoperative/Do Not Operate Correctly (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test D: The Steering Wheel Controls Are Inoperative/Do Not Operate Correctly (Late Build)
      • Pinpoint Test E: Voice Recognition Is Inoperative/Does Not Operate Correctly (Late Build SYNC® or Early Build Bluetooth Hands-Free System)
        • Notes
        • Normal Operation
        • Pinpoint Test E: Voice Recognition Is Inoperative/Does Not Operate Correctly (Late Build Sync® Or Early Build BLUETOOTH Hands-Free System)
      • Pinpoint Test F: The ACM Is Inoperative/Does Not Operate Correctly (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test F: The ACM Is Inoperative/Does Not Operate Correctly (Late Build)
      • Pinpoint Test G: DTC U0140 (Early Build)
        • Normal Operation
        • Pinpoint Test G: DTC U0140 (Early Build)
      • Pinpoint Test H: DTC U0155 (Early Build)
        • Normal Operation
        • Pinpoint Test H: DTC U0155 (Early Build)
      • Pinpoint Test I: DTC U0238 (Early Build)
        • Normal Operation
        • Pinpoint Test I: DTC U0238 (Early Build)
      • Pinpoint Test J: The USB Port Is Inoperative/Does Not Operate Correctly (Late Build)
        • Normal Operation
        • Pinpoint Test J: The USB Port Is Inoperative/Does Not Operate Correctly (Late Build)
      • Pinpoint Test K: The SYNC® System Is Completely Inoperative (Late Build)
        • Normal Operation
        • Pinpoint Test K: The Sync® System Is Completely Inoperative (Late Build)
      • Pinpoint Test L: DTC U3003:16 (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test L: DTC U3003:16 (Late Build)
      • Pinpoint Test M: DTC U3003:17 (Late Build)
        • Normal Operation
        • Pinpoint Test M: DTC U3003:17 (Late Build)
      • Pinpoint Test N: Loud Popping Sound When Cycling The Ignition Switch (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test N: Loud Popping Sound When Cycling The Ignition Switch (Late Build)
      • Pinpoint Test O: The Speed Sensitive Volume Does Not Operate Correctly (Late Build Premium Audio)
        • Notes
        • Normal Operation
        • Pinpoint Test O: The Speed Sensitive Volume Does Not Operate Correctly (Late Build Premium Audio)
      • Pinpoint Test P: No Sound From All Speakers (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test P: No Sound From All Speakers (Late Build)
      • Pinpoint Test Q: Unable To Pair Bluetooth Device (Late Build)
        • Normal Operation
        • Pinpoint Test Q: Unable To Pair BLUETOOTH Device (Late Build)
      • Pinpoint Test R: Poor Quality/Distorted/No Sound While In SYNC® Mode (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test R: Poor Quality/Distorted/No Sound While In Sync® Mode (Late Build)
      • Pinpoint Test S: The SYNC® System Audible Prompts Are Inoperative/Do Not Operate Correctly (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test S: The Sync® System Audible Prompts Are Inoperative/Do Not Operate Correctly (Late Build)
      • Pinpoint Test T: DTC B1318 (Late Build)
        • Notes
        • Normal Operation
        • Pinpoint Test T: DTC B1318 (Late Build)
      • Pinpoint Test U: The Steering Wheel Controls Are Inoperative/Do Not Operate Correctly (Early Build)
        • Notes
        • Normal Operation
        • Pinpoint Test U: The Steering Wheel Controls Are Inoperative/Do Not Operate Correctly (Early Build)
  • Ford Work Solutions™
    • Notes
    • Principles of Operation
      • Crew Chief
    • Inspection and Verification
    • Symptom Chart
    • Pinpoint Test
      • Pinpoint Test V: Telematics Is Inoperative/Does Not Operate Correctly (Crew Chief)
        • Notes
        • Normal Operation
        • Pinpoint Test V: Telematics Is Inoperative/Does Not Operate Correctly (Crew Chief)
      • Pinpoint Test W: Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)
        • Diagnostic Overview
        • Normal Operation
        • Pinpoint Test W: Poor Sound Quality Or Distorted Sound From One Or More Speakers (Not All Speakers)
• General Procedures
  • Accessory Protocol Interface Module (APIM) Software Level Check
  • Audio Control Module (ACM) Self-Diagnostic Mode
    • Late Build Audio Systems
• Removal And Installation
  • Accessory Protocol Interface Module (APIM)
    • Removal
    • Installation
  • Antenna - AM/FM
    • Notes
    • Removal and Installation
  • Antenna Cable - AM/FM
    • Notes
    • Removal and Installation
  • Audio Input Jack
    • Notes
    • Removal and Installation
  • Audio Control Module (ACM)
    • Removal
    • Installation
  • Speech Recognition Module (SRM)
    • Notes
    • Removal and Installation
  • Microphone - SYNC®
    • Removal and Installation
  • Microphone - Speech Recognition Module (SRM)
    • Notes
    • Removal and Installation
  • Speaker - Door
    • Notes
    • Removal and Installation
  • Speaker - Rear
  • Steering Wheel Controls
    • Notes
    • Removal and Installation
  • Universal Serial Bus (USB) Cable and Port
    • Removal
    • Installation
  • Modem - Antenna
    • Notes
    • Removal
    • Installation
  • Telematics Module
    • Notes
    • Removal
    • Installation