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Home >> Acura >> 2017 >> RLX Base >> Repair and Diagnosis (Single Page) >> Accessories & Equipment >> Infotainment >> Navigation System - Testing & Troubleshooting (Except Hybrid) >> Symptom Troubleshooting Index >> Navigation System Symptom Troubleshooting Index (With Navigation) (2016 2017 2018 2019 2020)

Navigation System Symptom Troubleshooting Index (With Navigation) (2016 2017 2018 2019 2020)

Symptom Diagnostic Procedure Also Check for
Audio-navigation unit power will not turn on (No information display) Symptom Troubleshooting 
  • Error Messages 
  • Check any official Honda service website for more information about the navigation system
Center display unit does not work Symptom Troubleshooting 
  • Error Messages 
  • Check any official Honda service website for more information about the navigation system
GPS icon is white or not shown Symptom Troubleshooting 
Interface dial and center switch panel buttons do not work Symptom Troubleshooting   
Center switch panel button illumination does not work Symptom Troubleshooting   
Center display day/night mode does not work or does not work properly Symptom Troubleshooting 
  • The instrument (gauge) brightness setting is set to High in day or night mode
  • Gauge control module
Center display does not dim or brighten with dimmer Symptom Troubleshooting   
Vehicle position icon wanders across the map when driving (does not follow a displayed road) or map vehicle ICON spins Symptom Troubleshooting 
Center display unit stays on with the vehicle in OFF (LOCK) mode Symptom Troubleshooting 
  • Aftermarket accessories improperly connected to ACC circuit
  • Check any official Honda service website for more information about the navigation system
System locks up or freezes constantly Symptom Troubleshooting 
  • Error Message 
  • Correct audio-navigation unit is installed for this model
  • Check any official Honda service website for more information about the navigation system
Voice guidance cannot be heard, is broken up, or there is static Symptom Troubleshooting  Volume or voice feedback setting (see the Navigation System Manual)
Voice control does not work/respond Symptom Troubleshooting  Check any official Honda service website for more information about the navigation system
Navigation cannot control HVAC by voice command Symptom Troubleshooting 
Symptom Diagnostic Procedure Also Check for
Multi view camera system does not work Symptom Troubleshooting
Rearview camera image does not come on Symptom Troubleshooting 
Rearview camera image does not change when selecting different views Symptom Troubleshooting   
Traffic information is not shown on map screen Go to AcuraLink services do not work troubleshooting Hard Error Codes
System always comes up in in-line diagnostic mode Factory diagnostic screen In Line Diag  
Navigation system stays on the GPS initialization screen See System Initialization
Previous Destinations button is dim and not selectable in the Enter destination by screen (grayed-out) The vehicle may be new, or the client deleted the destination. Without a stored previous destination, the system cannot route to a previous destination. Enter a destination, and allow the system to route to it. After the trip, the Previous Destinations button will be selectable  
Address cannot be found or system gives poor routing See How to Answer Client Questions about Navigation Coverage
  • Verify proper operation and system limitations (see the Navigation System Manual)
  • Database limitations (address not in database)
  • Software not up to date
  • Older database
The vehicle icon lags behind when the vehicle turns See Self-Inertial Navigation Limitations
  • Aftermarket accessories connected to the system
  • Aftermarket metallic window tint
  • Hard Error Codes
Navigation screen is darker than normal or takes time to brighten when it is cold See LCD Unit Limitations Compare to a known-good vehicle
The navigation clock is off by 1 to 3 hours after replacing the audio-navigation unit See Service Precautions
Time is not correct See Service Precautions
A POI cannot be found See How to Answer Client Questions about Navigation Coverage
  • Software not up to date
  • The database may be out of date. Confirm the POI exists in a current production vehicle
A specific city cannot be found See How to Answer Client Questions about Navigation Coverage
  • Software not up to date
  • The database may be out of date. Confirm the address exists in a current production vehicle
Symptom Diagnostic Procedure Also Check for
Error messages are displayed Error Messages 
  • Check any official Honda service website for more information about the navigation system
ODMD (TM) (touch screen) and Center Display brightness do not match Sync Display Brightness setting is turned Off in Display Settings  
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