ICUP/GOOQLE Built-In Diagnostic Operations (SMB39-017)

Publication date: 2024-03-01
Reference number: SMB39-017

ICUP/GOOQLE BUILT-IN DIAGNOSTIC OPERATIONS

TECHNICAL SERVICE BULLETIN

Reference Number(s): SMB39-017, Date of Issue: March 1, 2024

VOLVO:	All Models
GROUP:	39

SERVICE INFORMATION

The following ICUP labor operations may be used to support customer concerns regarding OTA and Post Software Update Bugs requiring a report.

Labor Op

Description of Op

Labor Op Time

Support Not Needed Case?

8169

OTA Support for Customers⁽¹⁾

0.5 Hour

NO REPORT NEEDED

8179

Post Update Bug Report w/VR⁽²⁾

0.5 Hour

YES, REPORT REQUIRED

⁽¹⁾	For support of concerned customers with OTA and in personalization settings restoration (if applicable). Not to be used at max quantity if Total Upgrade performed using ViDA.

⁽²⁾	Support Not Needed Report required. Photos/Videos with good explanation of concern before/after.

Labor is required to be supported by punch time, tech notes, and technician training level. All punch time for the entire claim is subject to audit requirements.

NOTE: Additional iCUP/Google related Technical Journals may exist for certain customer concerns and should be followed prior to utilization of the above operations. if there is no improvement in following a published, applicable TJ, open a Vehicle Report and additional diagnosis should fall under the utilization of the operations listed in this bulletin.