Service 2.0 Software & Total Upgrade Reminder (SMB00-006)

Publication date: 2020-07-30
Reference number: SMB00-006

SERVICE 2.0 SOFTWARE & TOTAL UPGRADE REMINDER

TECHNICAL SERVICE BULLETIN

Reference Number(s): SMB00-006, Date of Issue: July 30, 2020

VOLVO:	2016 and beyond XC90; 2017 S90; 2017 and beyond V90, V90CC; 2018 and beyond S90, XC60, XC40
GROUP:	00

SERVICE INFORMATION

This supersedes all previously released information.

In November 2019 Volvo reintroduced claim reimbursements for Service 2.0 software updates with revised parameters beginning November 1, 2019 through December 31, 2020.

Reference Documents: CPI 24-2019, TJ32688 and TJ31543

Program Eligibility:

SPA & CMA only; excludes P3's
Only dealers with VIDA Wi-Fi installed or have signed the Wi-Fi Proposal documentation
Must be performed with a scheduled maintenance service and not be part of a Total Upgrade
Claims reimbursements are for one Service 2.0 software update per vehicle within a 12 month time period (normal maintenance window).
Service 2.0 software update can be installed during the pre-delivery inspection process of the Certified by Volvo Guidelines. This can only be done if vehicle is within 1,500 miles of the next scheduled maintenance interval to ensure the SRI resets accordingly.

Reimbursement Rate:

Claims reimbursements will be paid at .3 labor time at your dealership's warranty labor rate.

Claims Approval Parameters:

Claim reimbursements will only be provided for downloads that are confirmed.
All Service 2.0 Software Updates under this policy will be audited on a monthly basis. All claims found incomplete or not performed according to program requirements will be denied and/or reimbursement debited.
All overlapping software claims will be debited accordingly.
If the installation fails normal spare part warranty procedures are applicable.
Total Upgrades or PDS software's will not be reimbursed.
Service 2.0 does not replace PDS Software and cannot be claimed prior to new car delivery.

Claims Process:

Claim Type: SWSPA21; Operation Number: 09020 1 claim per a 12 month period.
Time: .3; Cause Code: 98; CSC: 1C; No Parts Applicable