SENSUS, Navigation Displays "Navigation Please Wait..." Message At Startup (TJ 27568)

Publication date: 2013-04-25
Reference number: TJ 27568

SENSUS, NAVIGATION DISPLAYS "NAVIGATION PLEASE WAIT..." MESSAGE AT STARTUP

TECHNICAL SERVICE BULLETIN

Reference Number(s): TJ 27568, Date of Issue: April 25, 2013

VOLVO:	2011-2013 S60, XC60; 2012-2013 S80, XC70;
SECTION:	Road Navigation
GROUP:	3972
Related Ref. Number(s):	TJ 27568

VEHICLE TYPE

Type	Model Year	Chassis range	Struc Week Range
124	2012-2013	0151101-0169600	201120-201247
134	2011-2013	0000194-0207386	201020-201247
136	2012-2013	0118101-0159888	201120-201247
156	2011-2013	0172111-0421805	201046-201247

CSC CUSTOMER SYMPTOM CODES

Code	Description
7N	Navigation/Other navigation problems
EO	Navigation/Does not work
IC	Navigation/Updates of information slow/does not work

DTC

Diagnostic Trouble Codes

DTC DIAGNOSTIC TROUBLE CODES

Control Module	Code	Fault Type
IAM	U220041	Permanent
IAM	U220044	Permanent

TEXT

*Type 156 has been added to the header.

CCM = Climate Control Module

ICM = Infotainment Control Module

IAM - Integrated Audio Module

USB = Universal Serial Bus

DESCRIPTION

It may happen that the Navigation function in the Sensus system does not start correctly when the customer pushes the NAV button on the CCM.

Instead, the message "Navigation please wait..." is displayed in the ICM for a long period of time before the map is shown. This symptom occurs due to a timing problem in the software that was released in production from structure week 2012w20. Older vehicles that have been updated with this software could also suffer from this symptom as the software is backwards compatible.

NOTE: This symptom only occurs during the startup phase of the Navigation function and not during ordinary use. If the message "Navigation please wait ..." is displayed during ordinary use of the system this could indicate a problem with the MOST-net.

PRODUCT MODIFICATION

New software, released 2012w48, removes the function in the startup phase that causes the timing issue. This software can be used to fix units with this symptom.

MATERIAL RETURN

None required

SERVICE

If any of the DTCs indicated above is set, the unit needs to be exchanged

If there are no DTCs, the unit needs to be upgraded. Please perform an IAM upgrade.

If the unit is stuck in "Navigation please wait..." mode, the unit will need to be forced into programming mode before software download begins. If this is the case, please follow the instructions below:

When the IAM Upgrade package becomes available in VIDA, click the DOWNLOAD button.
Follow VIDA instructions and load the files onto the USB stick.
Insert the USB stick in the USB connector in the car.
Disconnect FUSE 11C/1 (F1), (40 amps) in fuse box 15/36
Wait 10 seconds.
Insert the fuse again.
Press the CONTINUE button in VIDA within 5 seconds, and the files will be downloaded to the IAM.

VOLVO STANDARD TIMES GUIDE (VSTG) OPERATION NUMBER

36004-2 Software control module download See VSTG