Content Of EUPDATES Associated With VIDA 2014B (SPJ28539)

Publication date: 2014-06-16
Reference number: SPJ28539

CONTENT OF EUPDATES ASSOCIATED WITH VIDA 2014B

TECHNICAL SERVICE BULLETIN

Reference Number(s): SPJ28539, Date of Issue: June 16, 2014

VOLVO:	All Models
RELATED REF. NUMBER(S):	SPJ28539

SERVICE INFORMATION

eUpdate 2014BU2E1

This eUpdate will be released for VIDA All-In-One on Friday 13th of June 2014.

The eUpdate 2014BU2E1 contains solution for the following:

Duplicate requests on IHU leads to failed confirmation after software download, regardless of which software has been downloaded.
The issue is applicable for the following vehicle profiles with IHU:

S60 (11-) 2014

V60 2014

XC60 2014
A Diagnostic script called "Quick test of fuel tank system (USA/CDN)" does not function.
Symptom: An error message saying "Unhandled exception might occur when starting the Diagnostic script". The issue affects several vehicle models where it is possible to perform a "Quick test of fuel tank system"
Below error message can in some cases occur when trying to purchase software to vehicles with IAM "Unable to locate the software. Please insert the USB memory used during purchase and click OK."

eUpdate 2014BU2

This eUpdate will be released for VIDA All-In-One at 09:00 CEST on Monday 2nd of June 2014. Issues that are applicable also for VIDA On Web will be deployed on Sunday 1th of June 2014

The eUpdate 2014BU2 contains solution for the following:

Due to an intepretation error the misfire counter parameters for cylinder 2, 3 and 4 are faulty. The values shown are extremely high.
Parameters are found under Vehicle communication/ECM/Parameters/General/Miscellaneous:

*Misfire counter cylinder 2, average

*Misfire counter cylinder 3, average

*Misfire counter cylinder 4, average

This issue is applicable for the following engine types:

B4204Tx
After performing Software download some of the software products generate an unhandled exception when selecting the download history tab.
When the user sends a work list to the connected DMS, VIDA does not display any potential error message sent from the DMS. (Not applicable for US/Canada)
The URL used for Connected Service Booking will be changed from http://csb.volvocars.biz to https://csb.volvocars.biz
Meaning the URL will start with https instead of http. (Not applicable for US/Canada)
VIDA does not send information to DMS about whether 'fixed price' was selected for a package in the Work List. (Not applicable for US/Canada)
When creating a TIE report for some vehicles using VIDA, a log file will end up in an incorrect log file, called Others.zip.
When a work list is sent to the DMS, job values and job numbers that have been set for general operations are not transferred to the DMS. (Not applicable for US/Canada)
Update of incorrect or missing information in the Parts Catalogue.

eUpdate 2014BU1E3

This eUpdate will be released for VIDA All-In-One on Thursday 22nd of May 2014.

The eUpdate 2014BU1E3 contains solution for the following:

Not possible to perform a reload of software to the vehicle if the vehicle has ECU TCM or RDAR. The issue is applicable for Chinese market are for vehicle profile S60 L, Model Year 2015. (Not applicable for US/Canada)

eUpdate 2014BU1E2

This eUpdate will be released for VIDA All-In-One on Thursday 15th of May 2014.

Issues that are applicable also for VIDA On Web will be deployed on Sunday 18th of May 2014.

The eUpdate 2014BU1E2 contains solutions for the following:

XC70 with chassis numbers between 202001-202600 gets model year 2015 instead of 2015A when decoding.
PHM respond with duplicate software article number in wrong way which leads to a failed confirm after a software download, regardless of which software that has been downloaded.
This is applicable for the following vehicle profiles:

S60 (11-) 2015

V60 (11-) 2015

XC60 2015

S80 (07-) 2015

V70 (08-)2015

XC70 (08-)2015
Information about Diagnostic trouble codes are shown in English on non-English versions of VIDA. This is applicable for all vehicles.
Many documents for S60L with model year 2015 are missing in VIDA. (Not applicable for US/Canada)
Not possible to perform any vehicle communication with S60L, model year 2015. (Not applicable for US/Canada)
Issue to decode VIN for S80 model year 2015.

eUpdate 2014BU1E1

This eUpdate will be released for VIDA All-In-One on Wednesday 7th of May 2014.

The eUpdate 2014BU1E1 contains solutions for the following:

Clearing of DTCs and vehicle communication with IAM and TVM is not always working in VIDA.
Symptom:

The 'ERASE ALL'-button in VIDA found at:

DIAGNOSTIC/FAULT TRACE/DELIVERY is not working as intended and will in some cases generate an Unhandled Exception.

There is also symptom in VIDA found at:

DIAGNOSTIC/VEHICLE COMMUNICATION

IAM and TVM will not always be possible to communicate with

There is also symptom in VIDA found at:

DIAGNOSTIC/NETWORK

IAM and TVM will display the same diagnostic part number.

The issue is applicable for the following vehicle profiles:

S60 (11-), 2012-2015

S80 (07-), 2012-2015

V60, 2012-2015

V70 (08-), 2012-2015

eUpdate 2014BU1

This eUpdate will be released for VIDA All-In-One on Monday 5th of May 2014.

Issues that are applicable also for VIDA On Web will be deployed on Sunday 4th of May 2014

The eUpdate 2014BU1 contains solutions for the following:

If the same part and/or CSC is entered more than once to a work list, there will be issues concerning job numbers or if one of the items is deleted or its quantity is changed.
On screens with certain resolutions other than recommended (1280 x 1024) it is not possible to scroll down to the bottom of the Work list search results.
Issue for markets using VIDA Menu Pricing and sometimes when opening VIDA Work-List In the Claim types pop-up in VIDA, the message 'Reduced warranty' will be displayed incorrectly, if a vehicle with reduced warranty was previously set in Vehicle Profile page. (Not applicable for US/Canada)
In TIE SPJ SE 28523 we describe an issue that was fixed in VIDA 2014A, but again appears on VIDA 2014B. Installing VIDA 2014BU1 will solve the issue.
Problem description:

There is an issue in the DMS communication for some engines and transmissions, concerning VIDA and VIDA Menu Pricing. VIDA can't send vehicle information to DMS, search for local DMS operations or retrieve prices, stock quantity, stock location etc. The behavior differs for packages, parts and operations; this may be perceived as randomly. (Not applicable for US/Canada)
Update of incorrect or missing information in the Parts Catalogue.
The new Quality Bulletin type, QB-D, is not shown in the Active QB window that opens automatically as the user enters the Work List. These bulletins only found in the Claim Types window in VIDA.
Users may experience problems adding items to a worklist if the VIDA All-in-one client is in Offline mode. (Not applicable for US/Canada)
The diagnostic tools/documents to readout 'blocked autostops and 'system requested autostarts' for Automatic start/stop of engine is missing.
The Missing Diagnostics tools/documents are:

Read-out of causes of 10 latest occurrences of blocked autostop of engine

Read-out of number of occurrences of blocked autostop of engine'

Readout of number of occurrences of system requested autostart of engine'

The Diagnostic tools/documents is found in Diagnostics/Vehicle Communication/ECM/Advanced/Automatic start/stop of engine

The issue is applicable for the following vehicle profiles:

S60 (11-) 2011-

S80 (07-) 2011-

V60 2011-

V70 (08-) 2011-

XC70 (08-) 2011-

XC60 2011
IAM has been found to intermittently respond in a wrong way which leads to a failed confirm after a software download, regardless of which software has been downloaded.
Because trying to minimize failed confirmations, has given good results, we implemented the same solution for V40 (13 -) and V40 Cross Country and some adjustment.

The issue is applicable for the following vehicle profiles:

S60 (11-) 2011-2015

V60 (11-) 2011-2015

XC60 2009-2015

S80 (07-) 2007-2015

V70 (08-) 2008-2015

XC70 (08-) 2008-2015