Recall 215: CEM Software Download (SMB36-215)
Reference number: SMB36-215
RECALL 215: CEM SOFTWARE DOWNLOAD
SERVICE CAMPAIGN BULLETIN
| VOLVO: | 2008-2010 S80T6, 2009-2010 XC70T6, 2010-XC60T6 |
| REFERENCE BULLETINS: | PB 36-215 RTJ 21509 |
| GROUP: | 36 |
| NO.: | 215 |
SERVICE INFORMATION
Volvo Cars of North America, LLC
1 Volvo Drive
P.O. Box 914
Rockleigh, NJ 07647
Phone: 201-768-7300
www.volvocars.us
Product Safety & Compliance
***** IMPORTANT VEHICLE RECALL NOTICE *****
INSPECTION REQUIRED PRIOR TO CUSTOMER DELIVERY
DATE: September 02, 2009
TO
All U.S. and Canadian Volvo Retailers
RE
Volvo Recall 215
Certain Model Year 2008 - 2010 S80T6
2009 - 2010 XC70T6
2010 - XC60T6
The sale or lease of defective or non-compliant motor vehicles or equipment is prohibited. Vehicles in retailer inventory must be remedied prior to sale. Repair information is attached to this communication.
Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor vehicle safety exists in the Central Electronic Module (CEM) software on certain model year 2008 through 2010 S80 T6, XC70 T6 and XC60 T6 vehicles. Volvo has found that under certain conditions, the vehicle may stall shortly after start - up, which can increase the risk of a crash.
Please note:
If vehicle owner's experience the condition above prior to having this recall completed, the vehicle can be re-started by turning the ignition off and waiting one minute before restarting the engine.
The corrective action will be a software upgrade of the CEM.
Part# 30786042 (S80T6 & XC70T6)
Part# 31270560 (XC60T6)
Recall 215 affects 11,993 vehicles in the U.S. and 1,272 in Canada.
OWNER NOTIFICATION
Owner notification is scheduled to begin in late September.
RETAILER RESPONSIBILITIES
Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall campaign is free of charge to the owner. In the event that a customer does not have a notification letter, the owner is not to be refused the work. Your regional representative will follow up to ensure that this recall campaign is proceeding smoothly.
A complete description of the recall campaign requirements and claim submission procedures is below. It is the retailer's responsibility to review the details provided in the materials listed below with all involved personnel.
- Service Manager Bulletin
- Retailer Tech Journal
- Parts Bulletin
Your cooperation in completing this important recall is greatly appreciated.
Drive Safely,
Adam Kopstein
Manager, Product Safety and Compliance
201-768-7300 ext# 7908
akopstei@volvocars.com
- RECALL CAMPAIGN 215 DESCRIPTION
- VEHICLES INVOLVED
- PARTS INFORMATION/PARTS RETURN
- OWNER NOTIFICATION
- VEHICLES IN RETAILER INVENTORY
- RETAILER RESPONSIBILITY
- CAMPAIGN REIMBURSEMENT PROCEDURES
A. RECALL CAMPAIGN 215 DESCRIPTION
Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor vehicle safety exists in the Central Electronic Module (CEM) software on certain model year 2008 through 2010 S80 T6, XC70 T6 and XC60 T6 vehicles. Volvo has found that under certain conditions, the vehicle may stall shortly after start - up, which can increase the risk of a crash
Please note:
If vehicle owner's experience the condition above prior to having this recall completed, the vehicle can be re-started by turning the ignition off and waiting one minute before restarting the engine.
The corrective action will be a software upgrade of the CEM.
Recall 215 affects 11,993 vehicles in the U.S. and 1,272 in Canada.
B. VEHICLES INVOLVED
All vehicles should be checked for any other incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Upgrade repairs should be completed.
RETAILER VEHICLE CAMPAIGN LIST
A "Retailer Campaign List" will be posted on VRC2 in the Reports Menu under the Service Tab. This list details all affected vehicles that are on record as being retailed or currently in stock at your facility, and is updated monthly.
C. PARTS INFORMATION / PARTS RETURN
Please refer to Parts Bulletin 36-215.
PARTS RETURN
Parts are not required to be returned for repairs done in accordance with this recall campaign.
D. OWNER NOTIFICATION
In late September, Volvo will begin mailing announcement letters directly to the owners of affected vehicles.
E. VEHICLES IN RETAILER INVENTORY
All vehicles in retailer's inventory and qualifying for this Recall Campaign must be repaired prior to a customer taking possession of the vehicle.
F. RETAILER RESPONSIBILITY
Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall 215 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC2 inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customers file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCC
G. CAMPAIGN REIMBURSEMENT PROCEDURES (LONG FORM APPLICATION)
Labor reimbursement allowance is effective at time of release and may change in the future.
| Claim Type: | R39044 |
| Failed Part Number: | 30786042 - S80T6 & XC70T6 31270560-XC60T6 |
| Cause Code: | 02 |
| CSC Code: | XW |
| Operation Number | Repair Description | Qty | Labor Time |
|---|---|---|---|
| 36004 | CEM Software Download | 1 | 0.3 |
REFERENCE BULLETINS
SMB 36-215
RTJ 21509
Volvo Cars of North America, LLC (Volvo) has decided that a defect related to motor vehicle safety exists in the Central Electronic Module (CEM) software on certain model year 2008 through 2010 S80 T6, XC70 T6 and XC60 T6 vehicles. Volvo has found that under certain conditions, the vehicle may stall shortly after start - up, which can increase the risk of a crash.
Please note:
If vehicle owner's experience the condition above prior to having this recall completed, the vehicle can be re-started by turning the ignition off and waiting one minute before restarting the engine.
The corrective action will be a software upgrade of the CEM.
Recall 214 affects 11,993 vehicles in the U.S. and 1,272 in Canada.
The following part numbers apply:
| Part Number | Description | Qty |
|---|---|---|
| 30786042 (S80L6 & XC70L6) | CEM Software Download | 1 |
| 31270560 (XC60L6) | CEM Software Download | 1 |
Retailer Technical Journal 21509
Recall 215
Central Electrical Module (CEM) Software Download
Date 09-02-2009
Volvo Cars of North America, LLC
Technical Engineering
Reference: VIDA
AFFECTED VEHICLES
| Model | Engine code | Model year | Chassis range |
|---|---|---|---|
| 124(S80) | 99 | 2008-2010 | 048002-116018 |
| 156(XC60) | 99 | 2009-2010 | 000002-062966 |
| 136(XC70) | 99 | 2009-2010 | 047610-076423 |
DESCRIPTION
The signal from the CEM (central electronic module) to the fuel pump can be delayed causing low or no fuel pressure. This will cause the engine not to start or start and quickly stall.
The following ECM (engine control module) codes could post with this issue:
P0A0F68
P151B68
P030100
P030200
P030300
P030400
P030500
P030600
SERVICE
Perform a CEM upgrade.
| Vehicle | Part number |
|---|---|
| 156(XC 60) | 31270560 |
| 136(XC70)/124(S80) | 30786042 |
VOLVO for life,
Volvo Cars of North America, LLC
Technical Engineering
Volvo Cars of North America, LLC
1 Volvo Drive
P.O. Box 914
Rockleigh, NJ 07647
http://www.volvocars.com
IMPORTANT RECALL NOTICE
YV1AR999999999999-R215A999999 204333-01
********AUTO**3-DIGIT 105 1/1/1
Sample A. Sample
1234 Main St.
Anytown, US 12345-6789
September 28, 2009
Dear Sample A. Sample,
This notice is sent to you in accordance with the requirements of the National Traffic and Motor Vehicle Safety Act.
Volvo Cars of North America, LLC (Volvo) has decided that a defect which relates to motor vehicle safety exists in the Central Electronic Module (CEM) software on certain model year 2008 through 2010 S80 T6, 2009 through 2010 XC70 T6 and 2010 XC60 T6 vehicles.
The reason for this Recall:
Volvo has found that under certain conditions, the vehicle may stall shortly after start - up, which can increase the risk of a crash.
Please note:
If you experience the condition above prior to having this recall completed, the vehicle can be restarted by turning the ignition off and waiting one minute before restarting the engine.
The corrective action will be a software upgrade of the CEM.
What you need to do:
Please call your authorized Volvo retailer to schedule an appointment. This procedure will be completed at no cost and can take 30 minutes to complete; however, due to service scheduling the time your Volvo retailer requires to service your vehicle may vary .
If you previously paid to have this corrective action performed, prior to the date on this letter, your authorized Volvo retailer will honor your receipt with a refund. Please contact your authorized Volvo retailer service department for details.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Care Center at 1 Volvo Drive, P.O. Box 914, Rockleigh, NJ 07647 or phone 1-800-458-1552, Monday through Friday, 8:30 A.M. to 5:00 P.M. EST. You may also e-mail us at customercare@volvoforlife.com.
We have advised the National Highway Traffic Safety Administration (NHTSA) that we are conducting this recall. If you are unable to have this procedure performed without charge and within a reasonable period of time, you may contact the NHTSA Administrator at: National Highway Traffic Safety Administration, 1200 New Jersey Avenue, SE., Washington, DC 20590; or call the toll-free Vehicle Safety Hotline at 1-888-327-4236 (TTY: 1-800-424-9153); or go to http://www.safercar.gov .
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
Your safety and continued satisfaction with your Volvo and the Volvo organization are very important to us. We apologize for any inconvenience this may cause and we appreciate your cooperation in arranging to have this important service completed as quickly as possible.
Sincerely,
Mike Assainte
Manager, Customer Support
Volvo Cars of Canada Corp.
175 Gordon Baker Road
North York, ON, Canada M2H 2N7
Telephone (416) 493-3700
Facsimile (416) 496-0552
www.volvocanada.com
September 2009
IMPORTANT RECALL NOTICE
Dear Volvo Owner:
This notice is sent to you in accordance with the requirements of the Motor Vehicle Safety Act.
Volvo Cars of Canada Corp. (Volvo) has decided that a defect related to motor vehicle safety exists in the Central Electronic Module (CEM) software on certain model year 2008 through 2010 S80 T6, 2009 and 2010 XC70 T6, and 2010 XC60 T6 vehicles.
The reason for this campaign:
Volvo has found that under certain conditions, the vehicle may stall shortly after start - up, which can increase the risk of a crash.
Please note:
If you experience the condition above prior to having this recall completed, the vehicle can be re-started by turning the ignition off and waiting one minute before restarting the engine.
The corrective action will be a software upgrade of the CEM.
What you need to do:
Please call your authorized Volvo retailer as soon as possible to schedule an appointment. This procedure will be completed at no cost. The repair procedure can take 30 minutes, however due to service scheduling the time your Volvo retailer will require to service your vehicle will be greater than this .
If you previously paid to have this corrective action performed, prior to the date on this letter, your authorized Volvo retailer will honour your receipt with a refund. Please contact your Volvo Service Department for details.
Please contact:
If you have any questions, please contact your Volvo retailer. If your retailer is unable to answer your questions, please contact Volvo Customer Relations at 1-800-663-8255, Monday through Friday, 8:30 A.M. to 5:00 P.M. EST or by e-mail at customerrelations@volvocars.com. You may also write to us at 175 Gordon Baker Road, Toronto, Ont. M2H 2N7.
Federal law requires that any vehicle lessor receiving this recall notice must forward a copy of this notice to the lessee within ten days. Lessor means a person or entity that is the owner, as reflected on the vehicle title, of any five or more leased vehicles.
We have advised Transport Canada that we are conducting this recall. If Volvo fails or is unable to remedy this defect to your satisfaction, within a reasonable time and without charge, you may submit a complaint to the Road Safety and Motor Vehicle Regulation Directorate.
Thank you for being a member of the Volvo family. We hope you will appreciate our efforts to continually provide you with updated information of importance to your safety and the quality of your Volvo vehicle.
Sincerely,
Wayne Owen
National Parts & Service Manager
La Compagnie des Automobiles Volvo du Canada
175, chemin Gordon Baker
North York (Ontario) Canada M2H 2N7
Telephone: 416-493-3700
Telecopieur: 416-496-0552
www.volvocanada.com
Septembre 2009
AVIS DE RAPPEL IMPORTANT
Madame, Monsieur,
Cet avis vous est envoye en conformite avec les exigences de la Loi sur la securite automobile.
La Compagnie des Automobiles Volvo du Canada (Volvo) a constate une anomalie liee a la securite automobile dans le logiciel du module electronique central de certains modeles: S80 T6 de 2008 a 2010, XC70 T6 de 2009 et de 2010 et XC60 T6 de 2010.
Raisons de cette campagne :
Volvo a decouvert que sous certaines conditions, le vehicle peut caler peu de temps apres le demarrage, ce qui peut augmenter les risques de collision.
La mesure corrective se presentera sous la forme d'une mise a niveau du logiciel du module electronique central.
Ce que vous devez faire :
Veuillez communiquer avec votre concessionnaire Volvo autorise dans les plus brefs delais pour prendre rendez-vous. Cette procedure se fera sans frais. La reparation peut prendre 30 minutes, toutefois, compte tenu des rendez-vous d'entretien, votre concessionnaire Volvo aura besoin de plus de temps pour effectuer la reparation .
Si vous avez deja paye pour faire effectuer cette reparation, avant la date figurant sur la presente lettre, votre concessionnaire Volvo autorise vous remboursera sur presentation de votre recu. Veuillez communiquer avec le service d'entretien Volvo pour de plus amples renseignements.
Veuillez communiquer :
Pour en savoir plus, veuillez communiquer avec votre concessionnaire Volvo. Si votre concessionnaire n'est pas en mesure de repondre a vos questions, veuillez communiquer avec le Service a la clientele de Volvo au 1-800-663-8255 (du lundi au vendredi - de 8 h 30 a 17 h HNE) ou envoyer un courriel a customerrelations@volvocars.com. Vous pouvez egalement nous ecrire a l'adresse suivante: 175, chemin Gordon Baker, Toronto (Ontario) M2H 2N7.
La loi federale exige que tout donneur a bail de vehicle concerne par cet avis de rappel remette dans un delai de dix jours une copie de cet avis au preneur a bail. Par donneur a bail, on entend toute personne ou toute entite qui agit en tant que proprietaire, comme indique sur le titre du vehicle, de cinq vehicules ou plus faisant l'objet d'un bail.
Nous avons informe Transports Canada que nous mettons en place ce rappel. Si Volvo ne respecte pas ses engagements ou n'arrive pas a corriger cette anomalie comme vous le souhaitez, dans un delai raisonnable et sans frais, vous pouvez deposer une plainte aupres de la Direction generale de la securite routiere et de la reglementation automobile.
Nous vous remercions de faire partie de la famille Volvo. Nous esperons que vous apprecierez nos efforts continus pour vous fournir des renseignements a jour sur des elements importants pour votre securite et pour la qualite de votre vehicle Volvo.
Veuillez agreer, Madame, Monsieur, mes salutations distinguees.
Wayne Owen
Directeur national, Pieces et service technique