Recall 214: Engine Cooling Fan Module (SMB26-214)

RECALL 214: ENGINE COOLING FAN MODULE

SERVICE CAMPAIGN BULLETIN

SERVICE INFORMATION

Volvo Cars of North America, LLC 

1 Volvo Drive

P.O. Box 914

Rockleigh, NJ 07647

Phone: 201-768-7300

www.volvocars.us 

Product Safety & Compliance

***** IMPORTANT VEHICLE RECALL NOTICE *****

INSPECTION REQUIRED PRIOR TO CUSTOMER DELIVERY

DATE: June 08, 2009

TO

All U.S. and Canadian Volvo Retailers

RE

Volvo Recall 214 Certain Model Year 2008 & 2009 S80, V70 & XC70 Vehicles

The sale or lease of defective or non-compliant motor vehicles or equipment is prohibited. Vehicles in retailer inventory must be remedied prior to sale. Repair information is attached to this communication. 

Volvo Cars of North America, LLC and Volvo Cars of Canada Corp. (Volvo) have decided that a defect related to motor vehicle safety exists in certain model year 2008 & 2009 S80, V70 and XC70 vehicles. Volvo has found that under certain conditions the engine cooling fan may stop working due to a software programming error in the Fan Control Module (FCM). Depending on driving conditions, the customer may experience reduced air conditioning performance, and / or a rapid increase in engine coolant temperature. This situation may result in loss of cooling system function and engine break down. The driver may not have sufficient time to react to the warning light(s) or the text message in the instrument panel. Volvo considers this to be an unreasonable risk to motor vehicle safety.

The corrective action will be to upgrade the Fan Control Module (FCM) software by replacing the FCM.

Recall 214 affects 17,614 vehicles in the U.S. and 1,522 in Canada.

OWNER NOTIFICATION

Owner notification is scheduled to begin in late June.

RETAILER RESPONSIBILITIES

Retailers must perform this recall campaign on eligible vehicles regardless of miles/kilometers or vehicle age. All work performed under this recall campaign is free of charge to the owner. In the event that a customer does not have a notification letter, the owner is not to be refused the work. Your regional representative will follow up to ensure that this recall campaign is proceeding smoothly.

A complete description of the recall campaign requirements and claim submission procedures is below. It is the retailer's responsibility to review the details provided in the materials listed below with all involved personnel.

• Service Manager Bulletin
• Retailer Tech Journal
• Parts Bulletin

Your cooperation in completing this important recall is greatly appreciated.

Drive Safely,

Adam Kopstein

Manager, Product Safety and Compliance

201-768-7300 ext# 7908

akopstei@volvocars.com

1. RECALL CAMPAIGN 214 DESCRIPTION 
2. VEHICLES INVOLVED 
3. PARTS INFORMATION/PARTS RETURN 
4. OWNER NOTIFICATION 
5. VEHICLES IN RETAILER INVENTORY 
6. RETAILER RESPONSIBILITY 
7. CAMPAIGN REIMBURSEMENT PROCEDURES 

A. RECALL CAMPAIGN 214 DESCRIPTION

Volvo Cars of North America, LLC and Volvo Cars of Canada Corp. (Volvo) have decided that a defect related to motor vehicle safety exists in certain model year 2008 & 2009 S80, V70 and XC70 vehicles. Volvo has found that under certain conditions the engine cooling fan may stop working due to a software programming error in the Fan Control Module (FCM). Depending on driving conditions, the customer may experience reduced air conditioning performance, and / or a rapid increase in engine coolant temperature. This situation may result in loss of cooling system function and engine break down. The driver may not have sufficient time to react to the warning light(s) or the text message in the instrument panel. Volvo considers this to be an unreasonable risk to motor vehicle safety.

The corrective action will be to upgrade the Fan Control Module (FCM) software by replacing the FCM.

Recall 214 affects 17,614 vehicles in the U.S. and 1,522 in Canada.

B. VEHICLES INVOLVED

All vehicles should be checked for any other incomplete recalls or service campaigns or service upgrades. All open Recall, Service Campaign or Service Upgrade repairs should be completed.

C. PARTS INFORMATION / PARTS RETURN

Please refer to Parts Bulletin 26-214.

D. OWNER NOTIFICATION

In late June, Volvo will begin mailing announcement letters directly to the owners of affected vehicles.

E. VEHICLES IN RETAILER INVENTORY

All vehicles in retailer's inventory and qualifying for this Recall Campaign should be repaired prior to a customer taking possession of the vehicle.

F. RETAILER RESPONSIBILITY

Retailers are to perform this campaign on eligible vehicles regardless of mileage/kilometers or vehicle age. The campaign work covered under Recall 214 is free of charge to the owner. If a customer presents a recall or service campaign letter for a vehicle that is not found via the VRC2 inquiry function, please verify that the letter applies to the customer's vehicle and call the Warranty Assistance Desk at 1-800-807-7712 for instructions. If the Warranty Assistance Desk verifies that the vehicle qualifies for the Recall or Service Campaign, please perform the repair and place the recall or service campaign letter in the customers file. Under no circumstances should a customer be denied the required service without a confirmation from VCNA/VCCC

G. CAMPAIGN REIMBURSEMENT PROCEDURES (LONG FORM APPLICATION)

Labor reimbursement allowance is effective at time of release and may change in the future.

Claim Type:	R29024
Failed Part Number:	31305106
Cause Code:	02
CSC Code:	XW

Operation Number	Repair Description	Qty	Labor Time
26398	Replace Cooling Fan Module	1	0.2

REFERENCE BULLETINS

SMB 26-214 

RTJ 21201 

Volvo Cars of North America, LLC and Volvo Cars of Canada Corp. (Volvo) have decided that a defect related to motor vehicle safety exists in certain model year 2008 & 2009 S80, V70 and XC70 vehicles. Volvo has found that under certain conditions the engine cooling fan may stop working due to a software programming error in the Fan Control Module(FCM). Depending on driving conditions, the customer may experience reduced air conditioning performance, and/or a rapid in crease in engine coolant temperature. This situation may result in loss of cooling system function and engine break down. The driver may not have sufficient time to react to the warning light(s) or the text message in the instrument panel. Volvo considers this to bean unreasonable risk to motor vehicle safety.

The corrective action will be to upgrade the Fan Control Module (FCM) software by replacing the FCM.

Recall 214 affects 17,614 vehicles in the U.S. and 1,522 in Canada.

The following part numbers apply:

Part Number	Description	Qty
31305106	Control Unit	1

Retailer Technical Journal 21201 Recall 214: Cooling fan control module, 

Replacement 

Date 06-08-2009 

Volvo Cars of North America, LLC 

Technical Engineering 

Reference: SMB 26-214, PB 26-214 

AFFECTED VEHICLES

Model	Type	Model year	Chassis range
S80	124	2008 - 2009	072999 - 099920
V70	135	2008 - 2009	038190 - 092273
XC70	136	2008 - 2009	028521 - 060272

DESCRIPTION

Volvo Cars of North America, LLC and Volvo Cars of Canada Corp. (Volvo) have decided that a defect related to motor vehicle safety exists in certain model year 2008 & 2009 S80, V70 and XC70 vehicles. Volvo has found that under certain conditions the engine cooling fan may stop working due to a software programming error in the Fan Control Module (FCM). Depending on driving conditions, the customer may experience reduced air conditioning performance, and / or a rapid increase in engine coolant temperature. This situation may result in loss of cooling system function and engine break down. The driver may not have sufficient time to react to the warning light(s) or the text message in the instrument panel. Volvo considers this to be an unreasonable risk to motor vehicle safety.

The corrective action will be to upgrade the Fan Control Module (FCM) software by replacing the FCM.

MATERIALS

Description	Quantity	Part No.
Control module	1	31305106

SERVICE

Update FCM software by replacing the FCM in accordance with the following instructions.

1. NOTE: Some variation in the illustrations may occur, but the essential information is always correct.