Multiple Discs Inserted Into RSE DVD Player (39-58)

Publication date: 2007-02-14
Reference number: 39-58

MULTIPLE DISCS INSERTED INTO RSE DVD PLAYER

TECHNICAL SERVICE BULLETIN

Reference Number(s): 39-58, Date of Issue: February 14, 2007

VOLVO:	All with Factory Equipped RSE (Rear Seat Entertainment Systems)
SECTION:	VIDA fault tracing information
GROUP:	39
NO.:	58

DESCRIPTION

Customers may report that their RSE Rear Seat Entertainment DVD Player will not accept DVDs (DVD player will not allow DVD discs to be inserted; DVD Player is inoperable or will not eject the DVD disc).

One possibility for this condition is that there may be 2 or more discs inserted into the DVD player. If multiple discs are found in the DVD player please do not submit the unit for warranty. If a DVD player is returned for warranty with 2 discs inside, the claim and part will be denied .

Continue article for a method to remove stuck multiple discs with customer approval.

NOTE: Any DVD Players returned to TMA disassembled or tampered with, will not be covered under warranty.

This TNN describes the method to inspect the DVD player for multiple disc insertion.

It is not necessary to remove the DVD player for inspection.

Carefully spread the protective dust cover apart using a hemostat or similar tool as described in this procedure. Be careful not to scratch the unit or damage the opening of the DVD Player or damage the customer's DVDs inside the unit.

Fig 1: View Of Wrong Removal Procedure

Courtesy of VOLVO CARS OF NORTH AMERICA.

DO NOT ATTEMPT TO REMOVE THE DISCS WITH THE TOOL ABOVE. THE DVD PLAYER AND THE DISCS WILL BE DAMAGED

If there is one DVD stuck inside the unit and you were not able to eject the discs using the player's external control buttons, leave the disc in the unit and return the DVD Player to TMA under the normal warranty return program. Disc will be removed and returned to the Retailer.

The procedure below describes the method to remove the stuck DVDs from the player that has had multiple disc insertion if the customer so decides.

NOTE: If you decide to remove the stuck Discs, please follow the procedure below. (DVD player must be removed to perform this operation)

IMPORTANT: Once the unit is opened it is no longer covered under warranty and will be denied if submitted. Please advise your customer of this before proceeding. Volvo Cars of North America assumes no responsibility for damage to the player or discs if this method is used.

Fig 2: Opening DVD Player

Courtesy of VOLVO CARS OF NORTH AMERICA.

Fig 3: Exposing 2 Discs

Courtesy of VOLVO CARS OF NORTH AMERICA.

Fig 4: Inserting Pick Spindle

Courtesy of VOLVO CARS OF NORTH AMERICA.

Carefully Insert pick as shown (without scratching the disc surface) below the spindle.
Gently lift up on the discs close the center hole so they will clear the spindle.
Grip the discs with your fingers and pull back to remove from player.

Return Discs to customers.

VOLVO for life,

Volvo Cars of North America, LLC

Technical Service

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