Audio Service Form (RTJ 5722)
Reference number: RTJ 5722
AUDIO SERVICE FORM
TECHNICAL SERVICE BULLETIN
| VOLVO: | 2007 and up S80; 2008 and up V70; 2008 and up XC70; 2009 and up XC60; 1999 and up S80; 2003 and up XC90; 2000 and up V70; 2001 and up XC70; 2001 and up S60; 2007 and up C30; 2006 and up C70; 2004 and up S40; 2004 and up V50 |
| SECTION: | Media, Navigation and Communication |
| GROUP: | 3900 |
| NO.: | US5722.13.0 en-US |
| Related Ref. Number(s): | SMB 39-004 |
ATTACHMENT
| File Name | File Size |
|---|---|
| US_SF Instr 1_2[1].pdf | 0.0247 MB |
| ASF US_Can 1_4(1).pdf | 0.0632 MB |
VEHICLE TYPE
| Type | Eng | Eng Desc | Sales | Body | Gear | Steer | Model Year | Plant | Chassis range | Struc Week Range |
|---|---|---|---|---|---|---|---|---|---|---|
| 124 | 2007-9999 | 21 | 0000850-9999999 | 200605-999999 | ||||||
| 135 | 2008-9999 | 21 | 0000395-9999999 | 200720-999999 | ||||||
| 136 | 2008-9999 | 21 | 0000400-9999999 | 200720-999999 | ||||||
| 156 | 2009-9999 | 22 | 0000212-9999999 | 200835-999999 | ||||||
| 184 | 1999-9999 | 21 | 0000580-9999999 | 199815-999999 | ||||||
| 275 | 2003-9999 | 21 | 0000690-9999999 | 200232-999999 | ||||||
| 285 | 2000-9999 | 0000257-9999999 | 199943-999999 | |||||||
| 295 | 2001-9999 | 21 | 0001111-9999999 | 200005-999999 | ||||||
| 384 | 2001-9999 | 22 | 0000148-9999999 | 200031-999999 | ||||||
| 533 | 2007-9999 | 22 | 0000253-9999999 | 200637-999999 | ||||||
| 542 | 2006-9999 | 38 | 0000590-9999999 | 200549-999999 | ||||||
| 544 | 2004-9999 | 22 | 0000295-9999999 | 200339-999999 | ||||||
| 545 | 2004-9999 | 22 | 0000098-9999999 | 200347-999999 |
CSC
| Code | Description |
|---|---|
| 1C | Administrative and Factory scheduled maintenance/Administrative and Factory scheduled maintenance |
BACKGROUND
There is often not enough information supplied with claimed units that are sent back to VCC for analysis or to the Volvo Radio Service Center for analysis and repair. The Service Form has therefore been improved to be able to get the necessary information for analysis, TMA-judgement, remanufacturing and quality improvements.
SERVICE
The Service Form, see below ASF US_CAN1_4, should be fully filled-in with vehicle and unit data, as well as the symptom experienced by customer and analysis result. It should then be enclosed with the returned unit.
The Service Form should of course also be used for units installed vehicles that are out of production, not only the ones listed in this TJ.
If there is a tape or CD inside the unit that cannot be ejected, a completed "Owner CD return form" in Service Manager Bulletin 39-004 must be attached to the returned component.
If the form is not filled in with the customer's return address and the unit is diagnosed with stuck CDs, the retailer assumes responsibility for reimbursing the customer for the cost of the CDs. It is extremely important that you indicate there are stuck CDs in the unit on the outside of the box
For more detailed information, Service Form Instructions are available in US_SF Instr
CSC=Customer Symptom Code
SERVICE FORM INSTRUCTION
The product must not be opened under any circumstances!
WHY
- To get a detailed, documented fault description from the Customer.
- To facilitate upfront diagnosis and ensure proper pre-planning of all jobs needed to solve the problem.
- To facilitate the quality improvement as well as TMA-judgement and analysis.
- To facilitate the remanufacturing (Components which are covered by the Exchange Programme).
WHO
- The Frontdesk Personnel having direct contact with Customers having Audio/ Navigation/ Telephone problems.
- The Workshop personnel working with Audio/Navigation/Telephone products.
WHEN
- The customer problem information shall be retrieved directly during the Upfront Diagnosis phase at the reception desk, when the customer describes what is wrong with Audio/Navigation/Telephone products.
- Audio/Navigation/Telephone product data shall be added when a unit has been replaced.
HOW
- Step 1: Fill in all the fields that identifies the;
- Retailer (No.)
- Vehicle (VIN)
- Repair Order and Repair Date
- Warranty Information (if applicable)
- Step 2: Continue with the "The Customer's fault description"
- Quote, as exactly as possible, what problem the customer has experienced, in the field "Customer's detailed fault description".
- Use, if possible, the checklists; Location, Occurrence, Type and Description.
NOTE: In case of Audio & Navigation Equipment;- If there is a disc/tape inside the equipment, which cannot be ejected, please note the name and address where the recovered disc (s)/tape shall be sent.
- Step 3: In case the repair is done by the work shop;
- Attach the Service Form (Printed and Handwritten) to the Repair Order.
- Step 4: When the faulty unit is detached; Fill in the product data at the bottom of the Service Form
- Part Type & Identity,
- Diagnostic Trouble Code (DTC).NOTE: The code must be filled in even if it appears as "FFFF" or "XXXX".
- If something unusual is found or if you want to high light something, please make a comment in the field "Other comments".
- Step 5: Prior to the displacement the faulty unit, with the Service Form attached, shall be packaged in the same box as was use for the spare part.
- Step 6: Dispatch the faulty unit either through the TMA or the Exchange parts channel, as appropriate.
Please note that missing or incomplete Service Form may lead to rejection of the Warranty Claim and deduction of Exchange points (for those units which are included in the Exchange Program).