How To Proceed With Troubleshooting [02/2014 - ]: Procedure

Result: 

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HINT: 

• In troubleshooting, confirm that the problem symptoms have been accurately identified. Preconceptions should be discarded in order to make an accurate judgment. To clearly understand what the problem symptoms are, it is extremely important to ask the customer about the problem and the conditions at the time the malfunction occurred.
• Gather as much information as possible for reference. Past problems that seem unrelated may also help in some cases.
• The following 5 items are important points for problem analysis:

  What	Vehicle model, system name
  When	Date, time, occurrence frequency, whether the problem occurred recently or has been occurring for a long time
  Where	Whether the problem occurs at a specific location
  Under what conditions?	Whether the doors were locked or unlocked, whether the power switch was on (IG), whether the hybrid control system has started
  How did it happen?	Problem symptoms

Result: 

NEXT 

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1. Measure the auxiliary battery voltage with the power switch off.

   Standard Voltage

   11 to 14 V

   If the voltage is below 11 V, recharge or replace the auxiliary battery before proceeding to the next step.

2. Check the fuses and relays.
3. Check the connector connections and terminals to make sure that there are no abnormalities such as loose connections, deformation, etc.

Result: 

NEXT 

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1. Using the Techstream, check for CAN communication system DTCs.

   Refer to DIAGNOSIS SYSTEM [02/2014 - 11/2016] .

   Refer to DIAGNOSIS SYSTEM [11/2016 - ] .

   Result	Proceed to
   CAN DTCs are not output	A
   CAN DTCs are output	B

Result: 

B 

GO TO CAN COMMUNICATION SYSTEM: 

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [02/2014 - 11/2016] .

Refer to HOW TO PROCEED WITH TROUBLESHOOTING [11/2016 - ] .

Result: 

A 

Go to next step 

1. Using the Techstream, check for LIN communication system DTCs.

   Refer to DTC CHECK / CLEAR [02/2014 - 11/2016] .

   Refer to DTC CHECK / CLEAR [11/2016 - ] .

   Result	Proceed to
   LIN DTCs are not output	A
   LIN DTCs are output	B

Result: 

B 

GO TO DIAGNOSTIC TROUBLE CODE CHART: 

Refer to DIAGNOSTIC TROUBLE CODE CHART [02/2014 - 11/2016] .

Refer to DIAGNOSTIC TROUBLE CODE CHART [11/2016 - ] .

Result: 

A 

Go to next step 

1. Terminals of ECU

   Refer to TERMINALS OF ECU [02/2014 - 11/2016] .

   Refer to TERMINALS OF ECU [11/2016 - ] .

2. Data List / Active Test

   Refer to DATA LIST / ACTIVE TEST [02/2014 - 11/2016] .

   Refer to DATA LIST / ACTIVE TEST [11/2016 - ] .

Result: 

NEXT 

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Result: 

NEXT 

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Result: 

NEXT 

END