Detailed Flow
DIAGNOSIS PROCEDURE
| Step | Action | YES | NO |
|---|---|---|---|
| 1 | OBTAIN INFORMATION ABOUT SYMPTOM Interview the customer to obtain the malfunction information (conditions and environment when the malfunction occurred) as much as possible when the customer brings the vehicle in. |
GO TO 2 | - |
| 2 | REPRODUCE THE MALFUNCTION INFORMATION Check the malfunction on the vehicle that the customer describes. Inspect the relation of the symptoms and the condition when the symptoms occur. |
GO TO 3 | - |
| 3 | IDENTIFY THE MALFUNCTIONING SYSTEM WITH "SYMPTOM DIAGNOSIS" Use "Symptom diagnosis" from the symptom inspection result in step 2 and then identify where to start performing the diagnosis based on possible causes and symptoms. |
GO TO 4 | - |
| 4 | IDENTIFY THE MALFUNCTIONING PARTS WITH "COMPONENT DIAGNOSIS" Perform the diagnosis with "Component diagnosis" of the applicable system. |
GO TO 5 | - |
| 5 | REPAIR OR REPLACE THE MALFUNCTIONING PARTS Repair or replace the specified malfunctioning parts. |
GO TO 6 | - |
| 6 | FINAL CHECK Check that malfunctions are not reproduced when obtaining the malfunction information from the customer, referring to the symptom inspection result in step 2. Are the malfunctions corrected? |
Inspection End. | GO TO 3 |