The Screen Is Blacked Out, Or The Screen Is Not Displayed

Probable cause: 

Power supply circuit malfunction, illumination circuit malfunction, unit body malfunction

1. CHECK RESTARTING DISPLAY  .

   Turn the ignition switch OFF ↔ leave it for three minutes or more after the display turns off, then turn it to ACC. (The door should be closed at this time.)

   Is the screen properly displayed?

   Yes:  Currently no failure is found.

   No:  Go to  2.

2. CHECK SCREEN OFF MODE  .

   Touch the screen.

   Does the screen display change? (Is the clock displayed in the upper part of the screen?)

   Yes:  Press and hold the power supply button (volume knob) of the unit body to exit the screen OFF mode. Currently no failure is found.

   No:  Go to  3.

3. CHECK BUTTON ILLUMINATION  .

   Turn the ignition switch to ACC.

   Do the buttons located at the left and right sides of the screen illuminate?

   Yes:  Go to  4.

   No:  Perform "Power will not turn ON" in Diagnostics with Phenomenon. Ref. to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>POWER WILL NOT TURN ON .

4. CHECK INDICATION WITH ILLUMINATION ON  .

   Turn the lighting switch to ON.

   Does the screen brightness change?

   Yes:  Go to  7.

   No:  Go to  5.

5. CHECK INDICATION WITH ILLUMINATION CONTROL DIAL  .

   Set the brightness to MAX using the illumination control dial.

   Is the screen properly displayed?

   Yes:  Currently no failure is found. (The brightness was set to low.)

   No:  Go to  6.

6. CHECK DTC  .

   Read the DTC of [Body Control] using the Subaru Select Monitor. Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC) .

   Is DTC related to the cockpit control module displayed? (Current code)

   Yes:  Perform the diagnosis for the displayed DTCs. Ref. to BODY CONTROL (DIAGNOSTICS)>DIAGNOSTIC TROUBLE CODE (DTC)>LIST .

   No:  Go to  7.

7. CHECK HARNESS  .

   Check the harnesses, connectors or terminals that are connected to the cockpit control module for poor contact.

   Is the check result OK?

   Yes:  Go to  8.

   No:  Repair or replace the harness.

8. CHECK UNDER OVERLOAD CONDITION  .
   1. Turn the ignition switch to OFF.
   2. Leave as is for 10 minutes (cooling down), and then turn the ignition switch to ACC to check the operation.

   Is the screen properly displayed?

   Yes:  Go to  9.

   No:  Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .

9. OPERATIONAL CHECK  .

   Obtain the information about the audio device that the user used (Bluetooth, etc.), and connect the same device. Then play the device for 10 minutes or more.

   Is the screen properly displayed?

   Yes:  Currently no failure is found.

   No:  Go to  10.

10. CHECK EXTERNAL DEVICE  .
    1. Replace the external device that might cause trouble with another device. (If trouble occurs while using an external device that is connected via USB, replace the external device with another device.)
    2. Operate for 10 minutes or more.

    Is the screen properly displayed?

    Yes:  The external device might have trouble, resulting in the overload state.

    No:  Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY .