Center Information Display Assembly/Design Change (15-321-24R)

CENTER INFORMATION DISPLAY ASSEMBLY/DESIGN CHANGE

TECHNICAL SERVICE BULLETIN

APPLICABILITY

2020-24MY Legacy & Outback

2024MY Impreza & Crosstrek

2022-24 WRX

INTRODUCTION

This bulletin announces the design change made to the Center Information Display (CID) assemblies developed to address the following symptoms.

1. Illumination malfunction of the adjustment knobs and/or buttons (no illumination or flash/flicker).
2. False response when adjusting the blower speed (touch sensing alignment).

The new CIDs have been produced with an enhanced touch pad and LED material to further protect against wear caused by exposure to UV rays. If either of these symptoms are reported by a customer, refer to application and repair information outlined in this bulletin.

SYMPTOM APPLICABILITY

The symptom depends on the vehicle model and screen type. Refer to the application table below.

Applicable Vehicle	Screen Type	Trim	Production	Knob of the CID does not light up or flashes	False response due to touch misalignment
LEGACY OUTBACK	11.6 inch	HIGH/MID	SIA	Not Applicable	Not Applicable
	7.0 inch	BASE	SIA	Not Applicable	Symptom Occurs
IMPREZA CROSSTREK	11.6 inch	HIGH/MID	JAPAN	Symptom Occurs	Not Applicable
	7.0 inch	BASE	JAPAN	Symptom Occurs	Symptom Occurs
WRX	11.6 inch	HIGH/MID	JAPAN	Symptom Occurs	Not Applicable
	7.0 inch	BASE	JAPAN	Symptom Occurs	Symptom Occurs (22-23MY)

PRODUCTION CHANGE INFORMATION

The new CIDs have been incorporated into vehicle production as per the table below.

Model	Starting VIN
IMPREZA	RH342694
CROSSTREK	RH342694
LEGACY	R3023072
OUTBACK	R3245169
WRX	R8800051

ADJUSTMENT KNOB/BUTTON SYMPTOM DESCRIPTION

These symptoms may be experienced in the areas indicated in RED outline below. 

BLOWER SPEED ADJUSTMENT MALFUNCTION SYMPTOM DESCRIPTION

PART INFORMATION

REMINDER:  Always order the most up-to-date replacement parts based on the specific VIN being repaired. Exchange part can be ordered from DENSO TEN. 

Model	MY	Specification	Symptoms	Part Number	Part Description
Impreza & Crosstrek	24	High/Mid 11.6inch	1	86412FN451	PANNEL ASSY
	22-23	Base 7+7inch	1 and 2	86412FN411
WRX	22-23	High/Mid 11.6inch	1	86213VC452
	22-23	Base 7+7inch w/heated mirrors	1 and 2	86213VC411
	22-23	Base 7+7inch w/o heated mirror	1 and 2	86213VC431
	24	High/Mid 11.6inch	1	86412FN451
Outback & Legacy	20	Base 7+7inch w/heated mirrors	2	86213AN60C
	20	Base 7+7inch w/o heated mirrors	2	86213AN61C
	21-22	Base 7+7inch w/heated mirrors	2	86213AN62C
	21-22	Base 7+7inch w/o heated mirrors	2	86213AN63C
	23-24	Base 7+7inch	2	86213AN64B

SERVICE PROCEDURE/INFORMATION

REMINDER:  Customer satisfaction and retention starts with performing quality repairs.

The service procedures for center information display replacement remain unchanged. Always refer to the applicable Service Manual and review the full requirements of the repair being performed. The Service Manual procedures contain information critical to performing an effective repair the first time, every time. This includes but is not limited to important SAFETY precautions, proper inspection criteria, necessary special tools, required processes and related one-time-use parts needed for a complete and lasting repair.

Refer to STIS: Body & Electrical > Cockpit Display 

WARRANTY/CLAIM INFORMATION

For vehicles within the Basic New Car Limited Warranty period or covered by an active Subaru Added Security Classic or Gold plan, this repair may be submitted using the following claim information:

11.6 Inch Screen
Labor Description	Labor Operation #	Labor Time	Fail Code
MID OR HIGH-LEVEL CENTER INFO DISPLAY EXCHANGE	B732-086	.6h	ZTR-43
ELECTRICAL TESTING & DIAGNOSIS	C860-001	.4h

7+7inch Screen
Labor Description	Labor Operation #	Labor Time	Fail Code
BASE LEVEL CENTER INFO DISPLAY EXCHANGE	B731-086	.6h	ZTF-43
ELECTRICAL TESTING & DIAGNOSIS	C860-001	.4h

IMPORTANT REMINDERS: 

• SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
• Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
• Always refer to STIS for the latest service information before performing any repairs.