Audio Display Screen Has Visible Lattice Pattern (15-250-19)

WARNING: This page is about the Outback Limited XT, which is a different variant/trim than selected.

Publication date: 2019-09-26
Reference number: 15-250-19

AUDIO DISPLAY SCREEN HAS VISIBLE LATTICE PATTERN

TECHNICAL SERVICE BULLETIN

Reference Number(s): 15-250-19, Date of Issue: September 26, 2019

SUBARU:

2020 Legacy & Outback

APPLICABILITY

2020MY Legacy & Outback

INTRODUCTION

This Service Information Bulletin provides a procedure for removing what appears like a lattice pattern on the display screens of the dual 7.0-inch audio unit. The pattern shown below results from natural oils in the skin adhering to small amounts of glue residue left behind after the touch screen protective films are removed.

SERVICE PROCEDURE/INFORMATION

REMINDER: Customer satisfaction and retention starts with performing quality repairs.

VERY IMPORTANT:

To avoid scratching the display screens with imbedded dirt, it is STRONGLY RECOMMENDED to use only NEW microfiber type cloths for this task.
NEVER use any water, solvent or other liquid cleaning solutions.
Use only minimum pressure when wiping the screen (e.g. like that used when cleaning a LED/laptop computer screen.

CAUTION: VEHICLE SERVICING PERFORMED BY UNTRAINED PERSONS COULD RESULT IN SERIOUS INJURY TO THOSE PERSONS OR TO OTHERS.

IMPORTANT REMINDERS:

SOA strongly discourages the printing and/or local storage of service information as previously released information and electronic publications may be updated at any time.
Always check for any open recalls or campaigns anytime a vehicle is in for servicing.
Always refer to STIS for the latest service information before performing any repairs.