Check List For Interview: Check

WARNING: This page is about a different variant/trim than selected.

Inspect the following items regarding the vehicle's state.

Courtesy of SUBARU OF AMERICA, INC.

Courtesy of SUBARU OF AMERICA, INC.

Courtesy of SUBARU OF AMERICA, INC.

Courtesy of SUBARU OF AMERICA, INC.

Plug-in charger Interview check list Description Instruction manual
Vehicle details	This space is for collection of basic vehicle information. This information is useful when determining the probable cause of the trouble.
Interview results (questions for customer)	Phenomenon that occurred	Information about the phenomenon which occurred is useful when identifying the location of the trouble.
	Frequency of phenomenon occurrence	Information about the recurrence frequency is useful when investigating the cause.
	Weather at time of occurrence	Because there have been cases of device damage caused by lightning, ask the customer whether or not there was lightning at that time.
	Charging connector connection date/time	The date/time when the charging connector was connected and date/time when customer noticed the phenomenon are useful for understanding the trouble conditions in time sequence. The charging by timer charging (especially with departure setting) may not be completed depending on when the charging connector is connected. Therefore ask the customer.
	Date/time when customer noticed the phenomenon
	Past servicing visits (Enter if customer has visited before.)	The work history of past repairs and other servicing of the vehicle is useful when analyzing the trouble.
	Conditions prior to occurrence (Were there any conditions or operations that were different from normal?) Information about whether or not the customer performed any operations different from normal or whether there were any conditions different from normal is useful when analyzing the trouble.
	Charge at time of occurrence	Charging location	If the charging location where the trouble occurred was used by the customer for the first time, the power supply or equipment at that location may be the cause of the trouble. Identify the stand model from the description of the charging location.
		Presence or absence of power control function on the power supply (stand) side	Charging may be interrupted or the charging time may be longer than the catalog value due to the HEMS, demand control, or other power ON/OFF control function.
		Electric vehicle charger cable assembly used	Information about whether or not the customer was using a genuine cable is useful when analyzing the trouble. Because there have been cases when outdoor storage of the Electric vehicle charger cable assembly resulted in trouble, ask about the storage location.
		Electric vehicle charger cable assembly storage conditions	Because there have been cases when cable damage resulted from improper Electric vehicle charger cable assembly storage conditions, ask about the cable storage conditions. (Example: Broken cable caused by cable being wound too tightly when stored)
		Power supply outlet voltage, type	Information about the power supply voltage is useful when investigating the trouble cause. Power supply voltage may differ depending on the connecting method of 240 V. Therefore, connecting information about the power supply voltage is useful when determining the trouble cause. NOTE: Example: Power supply voltage for three phase four wire (star connection) becomes 208 V. Courtesy of SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC. Courtesy of SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC. Courtesy of SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC.SUBARU OF AMERICA, INC. Because there have been cases of trouble caused by looseness of the outlet when an ordinary outlet was used, ask about the outlet type. Use of items marked with an * is not recommended for the following reasons. The low plug-in/unplug durability of ordinary outdoor outlets Household generators may be unable to provide stable charging.
		Electrical system work history	Because there have been cases when trouble was caused by work on the electrical system, ask about the electrical system work history.
	Detailed charging conditions when phenomenon occurred	Charging indicator status	The illumination status of the Charging indicator can be used to determine whether or not an error is occurring. NOTE: Refer to List 1.
		Charging Circuit Interrupting Device indicator status when phenomenon was noticed	The illumination status of the Charging Circuit Interrupting Device indicator can be used to determine whether or not an error is occurring. (If the error indicator is illuminated or blinking, follow the instructions in the repair manual.) NOTE: Refer to List 2.
		Occurrence of power outage or breaker trip during charging	Because there have been past cases when interrupted charging resulting from a power outage or breaker trip was mistaken for trouble, ask the customer.
		Use of timer setting	Because there have been past cases when charging did not start immediately after the connector was connected due to the timer settings, and this was mistaken for trouble, ask the customer. Because the timer charging activation time will be deviated if the MFD date/time are not correct, check the date/time.
		Charging stand display	If there was information displayed on the charging stand at the time when the trouble occurred, it will be useful in determining whether or not the trouble is caused by the power supply. Therefore ask the customer. (There have been cases when the cause was trouble with the charging stand.)
Results of vehicle check at time of servicing visit	DTC, vehicle control history code (□ Yes □ No)
	DTC and vehicle control history codes are useful when determining the trouble details and probable cause. Be sure to attach the Subaru Select Monitor data, and freeze frame data if the DTC or vehicle control history code records freeze frame data. These can be used to identify the detailed conditions.
	Vehicle conditions at time of servicing visit (warning lights, vehicle behavior, results of charging system function check, parts installation conditions)
	Information such as the check results for the vehicle charging system function, contents of customer settings (use of timer setting, charging current), and any damage or foreign substance on the vehicle or charging system parts is useful when analyzing the trouble cause.
	Trouble reproduction conditions	The conditions of trouble reproduction can provide information about whether the trouble cause is on the vehicle side.
Repair results	Details of repair results (inspection following repair manual procedure/diagnosis results)
	The results from inspection/diagnosis following the repair procedure can provide useful information when determining the probable cause of the trouble.
	Replacement parts	Information about whether or not normal operation was restored after repairs is useful when determining the probable cause of the trouble.
	Results of post-repair check	Information about whether or not the trouble recurred after repairs is useful when determining the probable cause of the trouble.

NOTE:

List 1

Items to be displayed	ON time	OFF time	Remarks
Light ON	Always	-	Indicates that voltage is being applied.
Fast blinking	0.2 sec.	0.2 sec.	Indicates that a charging-related error has occurred.
Blinking (normal)	1 second	1 second	Indicates timer charging standby status.

List 2

Indicator	Contents
Power indicator (amber)	Illuminates when power supply is connected. Blinks when heating of the power supply outlet is detected.
Charging indicator (green)	Illuminates when charging. Blinks when charging current limit is activated.
Error warning indicator (red)	Blinks or illuminates when an error occurs. (For details, refer to the repair manual.)