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Check Connection Between Smartphone And Unit

  1. CHECK COMPATIBILITY OF SMARTPHONE  .

    Check that the customer's smartphone is compatible with the system.

    • iPhone: iOS 4.3.5 or later
    • Android: Android 4.0 or later

    Is it compatible?

    Yes:  Go to  2

    No:  The smartphone is not compatible; therefore, it does not work with the system.

  2. ACTIVATION OF APP  .

    Check the SUBARU STARLINK app of the smartphone.

    Is it installed?

    Yes:  Go to  4

    No:  Go to  3

  3. INSTALLATION OF APP  .

    Install SUBARU STARLINK app to smartphone.

    Is installation successful?

    Yes:  Go to  4

    No:  Reboot the smartphone, and install the SUBARU STARLINK.

  4. ACTIVATION OF APP  .

    Activate SUBARU STARLINK app.

    Is SUBARU STARLINK app activated?

    Yes:  Go to  5

    No:  Reinstall the app and activate it. If you still fail to activate it, the smartphone may be defective.

  5. CHECK Bluetooth CONNECTION  .
    NOTE: For model with 6.2-inch display and iPhone (with USB connection): Go to  6

    Confirm the Bluetooth connection with the unit.

    Is Bluetooth connection established?

    Yes:  Go to  7

    No:  Check that the unit can connect with other smartphones. If successful, the smartphone may be defective. If the unit cannot communicate with other smartphones, replace the unit. Ref. to ENTERTAINMENT & MONITORING>Audio 

  6. CHECK USB (FOR MODEL WITH 6.2-INCH DISPLAY AND IPHONE)  .

    Check that the USB cable is connected to the unit.

    Is USB connection successful?

    Yes:  Go to  7

    No:  Check that the unit can connect with other smartphones. If successful, the smartphone may be defective. If the unit cannot communicate with other smartphones, replace the unit. Ref. to ENTERTAINMENT & MONITORING>Audio 

  7. REBOOT THE SMARTPHONE  .
    1. Reboot the smartphone.
    2. Reinstall the SUBARU STARLINK app.

    Is it operating normally?

    Yes:  The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis.

    No:  Go to  8

  8. CHECK POWER SUPPLY  .

    Turn the ignition to OFF → ACC ON.

    Is it operating normally?

    Yes:  The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis.

    No:  Go to  9

  9. DELETE CACHE INFORMATION OF THE UNIT  .

    Delete cache information of the unit. Refer to the Notes in the margin.

    Is it operating normally?

    Yes:  Cache information temporary stored in the unit was corrupted. Currently, it is normal.

    No:  Perform the procedures described on "Check SUBARU STARLINK service". Ref. to ENTERTAINMENT & MONITORING>Diagnostics with Phenomenon>INSPECTION>CHECK SUBARU STARLINK SERVICE 

    NOTE:
    • Model with 7 inch display
      1. Select SUBARU STARLINK from the APPS screen.
      2. On the SUBARU STARLINK display (including an error message screen), press and hold the right bottom corner of the screen for 30 seconds or more.
      3. Lift your finger off the screen. If the message [Select Audio Source] appears when you lift your finger off the screen, the cache information is successfully deleted.
    • Model with 6.2 inch display
      1. Press the HOME button to display the HOME screen.
      2. Press the SETTINGS key to display the SETTINGS screen. (The most recent set entry is displayed.)
      3. Press the Settings General key to display the Settings General screen.
      4. Press the System Software key to display the System Software screen.
      5. Press the Delete key, and press OK on the confirmation message display. Then the cache information is successfully deleted.
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