Check Connection Between Smartphone And Unit

WARNING: This page is about a different car, the 2022 Subaru WRX. However, it is still accessible from the selected car via links, so may be relevant.

Probable cause:

Smartphone malfunction, unit body malfunction

CAUTION:

Before performing diagnosis, refer to "CAUTION" in "General Description". Ref. to COCKPIT CONTROL (DIAGNOSTICS)>GENERAL DESCRIPTION>CAUTION

CHECK TIME SETTING IN COCKPIT CONTROL MODULE .
Check that the time is set correctly with Setting>General > Clock screen.

Is the time set correctly?

Yes : Go to 2.

No : Set the time correctly.
CHECK COMPATIBILITY OF SMARTPHONE .
Check that the customer's smartphone is compatible with the system.

NOTE:
For supported standards, refer to owner's manual.

Is it compatible?

Yes : Go to 3.

No : The smartphone is not compatible; therefore, it does not work with the system.
ACTIVATION OF APP .
Check the SUBARU STARLINK app of the smartphone.

Is it installed?

Yes : Go to 5.

No : Go to 4.
INSTALLATION OF APP .
Install SUBARU STARLINK app to smartphone.

Is installation successful?

Yes : Go to 5.

No : Reboot the smartphone, and install the SUBARU STARLINK.
CHECK SOFTWARE VERSION .
Check the firmware of the cockpit control module.

Is the firmware the latest?

Yes : Go to 6.

No : Update the firmware to the latest and reproduce the failure, and then perform the diagnosis again.
ACTIVATION OF APP .
Activate SUBARU STARLINK app.

Is SUBARU STARLINK app activated?

Yes : Go to 7.

No : Reinstall the app and activate it. If you still fail to activate it, the smartphone may be defective.
CHECK Bluetooth CONNECTION .
Confirm the Bluetooth connection with the unit.

Is Bluetooth connection established?

Yes : Go to 8.

No : Perform "Bluetooth connection cannot be established" in Diagnostics with Phenomenon. Ref. to COCKPIT CONTROL (DIAGNOSTICS)>DIAGNOSTICS WITH PHENOMENON>INSPECTION>BLUETOOTH CONNECTION CANNOT BE ESTABLISHED
CHECK POWER SUPPLY .
Turn the ignition switch OFF → ON.

Is it operating normally?

Yes : The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

No : Go to 9.
CHECK SMARTPHONE .
Check the smartphone connection.

Can the smartphone connect the Internet?

Yes : Go to 12.

No : Go to 10.
CHECK RADIO WAVE CONDITION .
Move to a location where the radio wave condition is good, and confirm the connection.

Can the smartphone connect the Internet?

Yes : Go to 12.

No : Go to 11.
CHECK RADIO WAVE CONDITION .
Communication network gets busy at times even in a good radio wave location. In this case, wait for some time and then try again.

Can the smartphone connect the Internet?

Yes : Go to 12.

No : The smartphone may be defective.
CHECK SUBARU STARLINK .
Check service provision status with SUBARU STARLINK.

Is there any problem in the service provision status?

Yes : Try to connect after the problem in service provision is solved.

No : Go to 13.
REBOOT THE SMARTPHONE .
1. Reboot the smartphone.
2. Reinstall the SUBARU STARLINK app.
Is it operating normally?

Yes : The system has returned to a normal condition at this time. Reproduce the failure, and then perform the diagnosis again.

No : Go to 14.
DELETE CACHE INFORMATION OF THE UNIT .
Delete cache information of the unit.
NOTE:
1. Select SUBARU STARLINK from the APPS screen.
2. On the SUBARU STARLINK display (including an error message screen), press and hold the right bottom corner of the screen for 30 seconds or more.
3. Lift your finger off the screen. If the message [Select Audio Source] appears when you lift your finger off the screen, the cache information is successfully deleted.
Is it operating normally?

Yes : Cache information temporary stored in the unit was corrupted. Currently, it is normal.

No : Replace the cockpit control module. Ref. to ENTERTAINMENT & MONITORING>COCKPIT DISPLAY