Lock System Does Not Lock

Step	Action	Yes	No
DEFINITION: The lock system will not allow the key to be turned to the OFF lock position.
1	Did you review the Steering Wheel and Column Description and Operation and perform the necessary inspections?	Go to Step 2	Go to Steering Wheel and Column Description and Operation
2	Verify that the lock system does not lock. Does the ignition lock cylinder solenoid operate normally?	System OK	Go to Step 3
3	Verify the operation of the ignition lock cylinder solenoid. Is the ignition lock cylinder solenoid and linkage operation smooth when manually operated?	Go to Step 4	Go to Step 11
4	Verify the electrical operation of the ignition lock cylinder solenoid. Refer to Ignition Can/Cannot Be Turned Off with Transmission in Any Gear . Does the ignition lock cylinder solenoid operate normally?	Go to Step 7	Go to Step 5
5	Inspect the lock cylinder solenoid plunger. Does the plunger exhibit scratches or signs of wear?	Go to Step 11	Go to Step 6
6	Inspect the ignition lock cylinder solenoid spring. Is the solenoid spring assembled and operating normally?	Go to Step 7	Go to Step 9
7	Inspect for a faulty lock cylinder or release button. Is the lock cylinder or release button damaged?	Go to Step 10	Go to Step 8
8	Inspect the ignition lock cylinder case. Is the case worn or damaged?	Go to Step 11	Go to Step 12
9	Replace the Ignition Lock Cylinder Solenoid and spring. Refer to Ignition Lock Cylinder Replacement . Did you complete the repair?	Go to Step 12	-
10	Replace the ignition lock cylinder. Refer to Ignition Lock Cylinder Replacement . Did you complete the repair?	Go to Step 12	-
11	Replace the ignition lock cylinder case housing. Refer to Ignition Lock Cylinder Case Replacement . Did you complete the repair?	Go to Step 12	-
12	Operate the system in order to verify the repair. Did you correct the condition?	System OK	Go to Step 2