Audio Complaint Codes Table (97-T-38)
WARNING: This page is about the SC1 Automatic, which is a different variant/trim than selected.
Publication date: 1997-10-01Reference number: 97-T-38
AUDIO COMPLAINT CODES TABLE
TECHNICAL SERVICE BULLETIN
Reference Number(s): 97-T-38, Date of Issue:
October, 1997
REQUEST FOR AUDIO SYSTEM COMPLAINT CODES TO BE ADDED TO CUSTOMER SERVICE ORDER (CSO)
APPLICATION
Model(s): 1991-98 Saturns
Group/Sequence No.: Electrical - 10
Corporation No.: 788110
Bulletin No.: 97-T-38
Date: October, 1997
PURPOSE
Saturn's audio systems consist of a group of complex components including: AM/FM Radio, Cassette Deck, CD Player/Changer, Speakers, and Antenna System.
When there is a customer concern with one of these components, it is essential for the Service Writer to gather as much information as possible from the customer regarding these concerns for the following reasons:
Complete and accurate information will:
- Improve Saturn's Retailer Technicians chances for proper diagnosis and help avoid comebacks, which will result in improved Customer Satisfaction Index (CSI) scores.
- Enable Saturn Engineering and component manufacturers to more efficiently and accurately use the data to drive continuous improvement activities.
- Enable the remanufacturer supplier to provide better quality remanufactured components.
- Assist engineering with identifying potential product problem trends.
The attached list of Complaint Codes has been developed specifically for Saturn's audio systems. Please use these complaint codes in conjunction with the CSO comment section when recording customer complaints associated with the audio system.
AUDIO PERFORMANCE INFORMATION
| AUDIO SYSTEM | COMPLAINT CODE |
|---|---|
| AM Radio Only | A00 |
| reception | A01 |
| ignition noise | A02 |
| switch pop noise | A03 |
| electric motor/generator whine noise | A04 |
| FM Radio Only | - |
| reception | A05 |
| ignition noise | A06 |
| switch pop noise | A07 |
| electric motor/generator whine noise | A08 |
| AM/FM Radio (this category to be used ONLY when complaint is heard on BOTH AM and FM | - |
| reception | A09 |
| ignition noise | A10 |
| switch pop noise | A11 |
| electric motor/generator whine noise | A12 |
| Cassette Deck | - |
| cassette stuck in unit | A13 |
| will not accept cassette | A14 |
| cassette ejects while playing | A15 |
| tape muffled sound | A16 |
| tape speed fluctuation | A17 |
| tape auto reverse | A18 |
| cassette player inoperative | A19 |
| CD player | - |
| CD stuck in unit | A20 |
| will not accept CD | A21 |
| CD ejects while playing | A22 |
| CD skips | A23 |
| CD player damaged CD | A24 |
| CD player inoperative | A25 |
| Audio General | - |
| display inop./could not program | A26 |
| scratched/damaged faceplate | A27 |
| buttons inop./stuck | A28 |
| radio inoperative | A29 |
| Speakers | - |
| buzz/vibration noise | A30 |
| static sound | A31 |
| inoperative/no sound | A32 |