Approval And Support Management Program (ASM) (GROUP 0, NO. 1602)

APPROVAL AND SUPPORT MANAGEMENT PROGRAM (ASM)

SERVICE CAMPAIGN BULLETIN

REVISION

This ATI bulletin replaces bulletin Group 0, #1602, dated September 25, 2018.

• A&S Timeline chart on page 1 was revised.
• A&S Overview chart on page 2 was revised.

INFORMATION

The Approval and Support Management system was created to offer assistance to the dealer organization with new and complex technical issues by utilizing the Support Specialists within Porsche R&D. As a result, this process has reduced vehicle downtime and repeat repairs substantially.

Footnotes: 

* Service level 2: Demounting/mounting of powertrain components; engine and gearbox repairs; hybrid components; high voltage battery; demounting/mounting CFRP structure.

** Service level 3: Liquid metal paintwork; film-covered body (Decor wraps, complete film cover); CFRP structure repair (Monocoque, power unit rack), HV battery repair, PDK transmission and combustion engine repair.

*** GPF The GPF is valid for emissions level EU28 and China only.

INFORMATION

PROCEDURE FOR APPROVAL AND SUPPORT MANAGEMENT (ASM) 

In the event that a vehicle comes into the workshop with a verified and undiagnosable complaint pertaining to one of the current ASM topics, please complete the following:

1. Create a PQIS job with uploaded VAL.
2. Create a TLAR (after utilizing all dealer resources such as PIWIS workshop documents and bulletins).

On the TLAR, please provide the original customer complaint and details of your test results. It is important that we have in depth knowledge of the diagnosis that has been performed.

Footnotes: 

* GPF The GPF is valid for emissions level EU28 and China only.

Dr. Ing. h.c. F. Porsche AG is the owner of numerous trademarks, both registered and unregistered, including without limitation the Porsche Crest®, Porsche®, Boxster®, Carrera®, Cayenne® Cayman®, Macan®, Panamera®, Speedster®, Spyder®, Tiptronic®, VarioCam®, PCM®, PDK®, 911®, RS®, 4S®, 718®, 918 Spyder®, FOUR UNCOMPROMISED®, and the model numbers and distinctive shapes of the Porsche automobiles such as, the federally registered 911 and Boxster automobiles. The third party trademarks contained herein are the properties of their respective owners. Porsche Cars North America, Inc. believes the specifications to be correct at the time of printing. However, specifications, standard equipment and options are subject to change without notice. Some options may be unavailable when a car is built. Some vehicles may be shown with non-U.S. equipment. Please ask your authorized Porsche dealer for advice concerning the current availability of options and verify the optional equipment that you ordered. Porsche recommends seat belt usage and observance of traffic laws at all times.