Diagnostic Work Sheet
DESCRIPTION
- In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
- In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
INTERVIEW SHEET SAMPLE
| Interview sheet | ||||||
|---|---|---|---|---|---|---|
| Customer name | MR/MS | Registration number | Initial year registration | |||
| Vehicle type | VIN | |||||
| Storage date | Engine / Traction motor | Mileage | km (Mile) | |||
| Symptom | □ Does not operate ( | ) function | ||||
| □ Warning lamp turns ON. □ |
) | |||||
| □ Noise (Location:) □ Vibration (Location:) | ||||||
| □ Other ( | ) | |||||
| First occurrence | □ Recently □ Other ( | ) | ||||
| Frequency of occurrence | □ Always □ Under a certain conditions of □ Sometimes (time (s)/day) | |||||
| Climate conditions | □ Irrelevant | |||||
| □ Fine □ Cloud □ Rain □ Snow □ Others ( | ) | |||||
| □ Hot □ Warm □ Cool □ Cold □ Temperature [Approx. | Deg. C (Deg. F)] | |||||
| □ High □ Moderate □ Low | ||||||
| Road conditions | □ Ordinary road □ Highway □ Mountainous road (uphill or downhill) □ Rough road | |||||
| Operating condition, etc. | □ Irrelevant □ When engine/traction motor starts □ During idling? During driving □ During acceleration □ At constant speed driving □ During deceleration □ Immediately before stop [Vehicle speed: Approx. km/h (MPH)] □ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left) | |||||
| VDC setting | □ On □ Off | |||||
| Use of other functions (ex. ICC) Other conditions |
□ Yes □ No ( | ) | ||||
| Presence of non-genuine parts installation | □ Yes □ No ( | ) | ||||
| Memo | ||||||