Diagnostic Work Sheet
DESCRIPTION
- In general, customers have their own criteria for a problem. Therefore, it is important to understand the symptom and status well enough by asking the customer about his/her concerns carefully. To systemize all the information for the diagnosis, prepare the interview sheet referring to the interview points.
- In some cases, multiple conditions that appear simultaneously may cause a DTC to be detected.
INTERVIEW SHEET SAMPLE
| Interview sheet | |||||
|---|---|---|---|---|---|
| Customer name | MR/MS | Registration number | Initial year registration | ||
| Vehicle type | VIN | ||||
| Storage date | Engine/traction Motor | Mileage | km (Mile) | ||
| Symptom | □ Does not operate (_____) function | ||||
| □ Warning lamp turns ON.□ |
|||||
| □ Noise (Location:) □ Vibration (Location:) | |||||
| □ Other (_____) | |||||
| First occurrence | □ Recently □ Other (_____) | ||||
| Frequency of occurrence | □ Always □ Under a certain conditions of □ Sometimes (time (s)/day) | ||||
| Climate conditions | □ Irrelevant | ||||
| □ Fine □ Cloud □ Rain □Snow □ Others (_____) | |||||
| □ Hot □Warm □ Cool □ Cold □ Temperature [Approx. °C (°F)] | |||||
| □ High □ Moderate □ Low | |||||
| Road conditions | □ Ordinary road □ Highway □ Mountainous road (uphill or downhill) □ Rough road | ||||
| Operating condition, etc. | □ Irrelevant □ When engine/traction motor starts □ During idling □ During driving □ During acceleration □ At constant speed driving □ During deceleration □ Immediately before stop [Vehicle speed: Approx. km/h (MPH)]□ During cornering (right curve or left curve) □ When steering wheel is steered (to right or to left) | ||||
| VDC OFF switch operation | □ Yes □ No | ||||
| Use of other functions (ex. ICC) | □ Yes □ No (_____) | ||||
| Other conditions | □ Yes □ No (_____) | ||||
| Presence of non-genuine parts installation | □ Yes □ No (_____) | ||||
| Memo | |||||