Detailed Flow

LISTEN TO CUSTOMER COMPLAINT
Listen to customer complaint. Get detailed information about the conditions and environment when the symptom occurs.

GO TO 2.
VERIFY THE SYMPTOM WITH OPERATIONAL CHECK
Verify the symptom with operational check.

GO TO 3.
GO TO APPROPRIATE TROUBLE DIAGNOSIS
Go to appropriate trouble diagnosis.

GO TO 4.
REPAIR OR REPLACE
Repair or replace the specific parts.

GO TO 5.
FINAL CHECK
Final check.

Is inspection result normal?

YES

Inspection End.

NO

Refer to Intermittent Incident .