Error Message

WARNING: This page is about a different car, the 2018 Mitsubishi Outlander. However, it is still accessible from the selected car via links, so may be relevant.

If the multivision display detects any malfunction in itself or the connection devices, the error message below will be shown on the display.

Error messages	Cause	Cause of trouble and its solution
Could not delete Bluetooth device registration.	Pairing deletion failure	The system failed to delete a paired Bluetooth® device. You should repeat the operation until you succeed.
Could not connect to the Bluetooth device.	The system failed to connect with a Bluetooth ® device.	The system failed to connect with a Bluetooth® device. Check whether the smartphone displays a "connection acknowledgement". When the smartphone is ready to connect, attempt to connect it again.
The entered password is incorrect. Please re-enter the password.	Password entry error	The entered password is invalid. If you forget your password, proceed to "Reset System" ("Home" screen → "Settings" screen → "System" tab) to reset it. Note that all of your registered contents and information are also deleted.
This Android Auto device cannot be paired as a hands-free device. Delete the Bluetooth pairing of one of the devices.	Android Auto HFP cannot be paired	You attempted to pair more than five Bluetooth® devices. When you wish to pair with another device, you should delete one paired device.
Could not make Android Auto connection.	Android Auto authorization failure	The system failed to authenticate an "Android Auto" device. The following causes are suspected: The internal clock in the multivision display does not conform to that in the "Android Auto" device significantly. Adjust the clock(s) or enter "Auto" mode. You aborted the connection authentication sequence by operating the smartphone. To repeat the process, observe the instructions on the smartphone.
A communication error has occurred. The Android Auto connection will end.	"Android Auto" communication error	The system failed to communicate with a "Android Auto" device. Perform any of the following operations: Disconnect and reconnect the "Android Auto" device. Check that the USB cable is intact. NOTE: You should use an original USB cable supplied with the smartphone. Turn on the "Android Auto" device and attempt to reconnect it.
Screen error has occurred.	Abnormal "CarPlay" screen	It is displayed on "CarPlay" screen that any error occurred in the system. Disconnect and reconnect the iPhone.
No microphone connected.	No microphone connected	No microphone is connected.
No other information can be registered because there is not enough space.	Phone book capacity exceeded	The phone book capacity, which is available in the multivision display, is exceeded.
Could not start updating the address book. Please wait for a while and try again.	HFP disconnection error	The system failed to switch a profile from "HFP" to "OPP" to transfer an individual phone book. You may be able to solve this problem by attempting to transfer it again.
Address book update will now end.	Phone book update time-out error	You aborted the phone book update. The following causes are suspected: You did not notice a "confirmation" on a phone. The smartphone does not support the transfer profile.
Failed to update the address book.	Phone book update error
Could not dial.	Could not call the smartphone	You could not call the Bluetooth® device. The following causes are suspected: A SIM card is not inserted. The smartphone is locked. The smartphone does not permit dialing any telephone numbers which are not registered in its phone book.
An error has occurred with the GPS antenna. Contact your dealer for inspections.	GPS antenna abnormality.	The GPS antenna is not connected or the connection is loose. (Refer to Inspection Procedure 5: GPS signal cannot be received ).
An error has occurred in the connection to the vehicle. Contact your dealer for inspections.	Vehicle speed signal error	The vehicle speed signal fails or a DC offset error has occurred due to an improper speaker connection. Use "Service mode" on the multivision display to locate the error (Refer to STANDARD FLOW OF DIAGNOSTIC TROUBLESHOOTING ). Check the vehicle speed signal on "Vehicle Signal Info" screen. If you find any faults, diagnose the vehicle speed signal circuit. (Refer to Inspection Procedure 10: Menu operation is possible during driving ). Check the DC error on "Communication Check" screen. If you find any faults, diagnose the speaker circuit. (Refer to Inspection Procedure 2: No sound is heard. <Vehicles without audio amplifier> ) or "No sound is heard <Vehicles with audio amplifier>" (Refer to Inspection Procedure 2: No sound is heard. <Vehicles with audio amplifier> ).
	Speaker error
No microphone connected.	Microphone abnormality	No microphone is connected or the connection is loose. Proceed to Inspection Procedure 8 "The microphone does not respond to your voice normally" (Refer to Inspection Procedure 8: The microphone does not respond to your voice normally ).
No microphone connected. Please connect a microphone to use the voice recognition function.	Microphone abnormality