Tech Talk (TT227)

GROUP 11 - Engine

MISFIRE (DTC P0300-P0304), DAMAGED ENGINE & SPARK PLUGS  - 2011-15 Lancer Evolution.

Should you encounter a vehicle with a misfire, setting DTCs P0300, P0301, P0302, P0303, P0304, and finding damaged spark plugs, do NOT perform any disassembly of the engine. MMNA is currently investigating this condition.

Perform an all DTC check, retrieve the freeze frame data, take photos of the damaged spark plug(s), retrieve the ECM CAL ID and CVN, then open a Techline case attaching all the related information. Confirm what aftermarket components, if any, are on the vehicle. Contact Techline and the information will then be reviewed with the Product Engineer. Please DO NOT clear the DTCs nor disconnect any connectors or the battery. Please DO NOT perform any test drives on the vehicle.

GROUP 54 - Chassis Electrical

FORWARD COLLISION MITIGATION (FCM), LANE DEPARTURE WARNING (LDW), AUTOMATIC HIGH BEAM (AHB), RAIN LIGHT SENSOR OPERATION  - 2008-current Lancer, 2007-current Outlander, 2011-current Outlander Sport/RVR.

To ensure proper operation of these systems, dealerships are reminded to verify genuine Mitsubishi glass is installed in the windshield before attempting diagnosis of these systems. Mitsubishi glass can be identified by the manufacturer "AGC Automotive" shown in the lower left corner of the windshield along with the glass rating "LAMISAFE."

MUT3 OR MUT3-SE "FUNCTION LIMITATION" SCREEN  - All applicable models.

When using MUT 3 or MUT3 SE, a "Function Limitation" screen will appear when certain selections in the loading option box have been selected incorrectly. To get full functionality, the correct selection must be made in the loading option box for the ETACS, LIN, and Key systems.

The following situations listed below could cause a loss of certain functions in the MUT3 or MUT3 SE. The "Function Limitation" screen to appear or not to appear depending on the situation.

• A "Function Limitation" screen will appear when an option is selected incorrectly and may also appear when the vehicle that is selected does not match the vehicle that is being worked on.
• In the case when an option is not selected at all, and the technician is unable to go to the next screen because the button cannot be selected (e.g., All DTC or CAN BUS check), then the Function Limitation screen will not appear.
• Depending on the situation, a communication error may appear instead of the Function Limitation screen. For example, in the case where a technician makes a key option selection even though the vehicle is not equipped with the KOS function.

In the example below, the technician was attempting to perform ETACS copy coding and ran across the Function Limitation screen. If the improper selection is not corrected in the loading option box and the technician clicks on the check mark to continue, he will get to screens where some of the buttons will be grayed out or not be displayed at all.

In the example below, when the incorrect ETACS is selected, only 2 buttons are available and 2 are grayed out (not available). The Copy Coding and Data List buttons are not displayed at all.

When the correct ETACS selection is made in the loading option box, all available buttons will appear.

GROUP 55 - Heater, Air Conditioning, & Ventilation

BLOWER MOTOR NOT OPERATING DUE TO ICE IN MOTOR CASE  - 2014-17 Outlander.

MMNA is currently investigating incidents of ice in the blower case preventing the blower motor from operating. If you have a vehicle with this condition, please take photos of the condition. Try not to let the ice melt by leaving the vehicle outside the dealer shop during cold ambient temperatures to try and preserve the condition. Open a Techline case, attach the photos to the Techline case, and then contact Techline. The situation will then be reviewed for a possible scramble investigation.

GROUP 60 - Recalls

ATIN-16-SR-009-A: WINDSHIELD WIPER LINK SAFETY RECALL CAMPAIGN  - Certain 2007-2013 Outlander.

ATIN-16-SR-009-A was released recently and states:

"A safety recall campaign will be conducted on certain 2007 - 2013 Outlander vehicles for potential windshield wiper link separation.

In the event that water drops down through the back side of the front deck garnish (the body piece between the hood and windshield), the front wiper link ball joint may experience excessive moisture and corrode. If this occurs, the resin case of the ball joint will wear prematurely due to the ball joint corrosion and the wiper link may ultimately separate causing the windshield wipers to stop operating. If wiper link separation occurs, the windshield wipers will become inoperative which could reduce driver visibility under certain conditions and increase the risk of a vehicle crash.

On December 23, 2016, due to unavailability of permanent remedy parts, MMNA will be sending interim owner notification letters to all 100,082 affected owners, informing them that parts are not available and that they will be re-notified once parts are available.  Additionally, the owners receiving interim letters will be informed that if their vehicle's windshield wipers have become inoperative and they believe that it is due to windshield wiper link separation, they may bring their vehicle into an Authorized Mitsubishi Dealership for inspection.

If a customer calls inquiring about this recall, or to set an appointment to have the recall completed, please ask the customer if their front windshield wipers are operational. If they are, please advise the customer that they will receive another letter informing them that final remedy parts are available and to contact your dealership at that time to set an appointment to have the recall completed.

If a customer informs you that their vehicle's windshield wipers have become inoperative and they believe that it is due to a windshield wiper link separation, please verify that the customer's vehicle has open campaign C1613R and inspect the vehicle to verify the customer's concern by turning the vehicle ignition to "ACC" or "ON" and operate the windshield wipers in "LO" and "HI" mode.

• If the front windshield wipers operate normally, no further inspection is required. Return vehicle to customer and inform the customer that a "final remedy" letter will be mailed to them once parts are available, and call to make an appointment at that time.
• Listen for the windshield wiper motor (located under the front deck cover, below the driver's side wiper shaft) for audible wiper motor operation.
  • If the wiper motor operation can be heard, but the wipers do not move, the wiper link may have separated from the motor due to ball joint corrosion. Follow Service Manual procedures to access the wiper link. If separated, remove any corrosion from the ball, and if damaged, replace the link with service parts (PT#8251A031). If there is excessive corrosion on the ball, contact your DPSM. Submit a warranty claim for the repair with the necessary PWAs. Advise the customer that they will still need to have the recall completed once they receive a "remedy available" letter.
  • If the wiper motor operation cannot be heard, a wiper link separation is an unlikely cause, and normal diagnostic procedures should be followed upon receiving customer authorization for additional diagnosis. Any repair unrelated to this recall will be the customer's responsibility. Authorization must be obtained from the customer.

    To view a short video demonstrating the process to listen for windshield wiper motor operation, click on this link: 

    Link to Video 

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1613R), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."

ATIN-16-SR-010-A: WINDSHIELD WIPER MOTOR SAFETY RECALL CAMPAIGN  - Certain 2011-2015 Outlander Sport.

ATIN-16-SR-010-A was released recently and states:

"A safety recall campaign will be conducted on certain 2011 - 2015 Outlander Sport vehicles for potential windshield wiper motor not operating. The Recall Campaign Bulletin (SR-16-010) outlining the repair procedure will be available today on MEDIC and MDL.

Water can potentially drop down onto the front wiper motor through a gap between the front deck garnish (the body piece between the hood and windshield) and the front windshield. If this occurs, water could potentially collect in the area of the wiper motor breathing hole. If the wiper motor is not operating, this water can then potentially enter the wiper motor through the breathing hole. If this occurs, such water intrusion over time may cause internal corrosion and/or electrical conduction failure resulting in nonoperation of the windshield wiper motor. If the windshield wiper motor stops operating, the driver will not be able to activate the windshield wipers, reducing driver visibility under certain conditions and increasing the risk of a vehicle crash.

On December 23, 2016, due to current, extremely limited parts availability  , MMNA will be sending interim owner notification letters to all 93,801 affected owners, informing them that parts are not available and that they will be re-notified once an adequate number of parts become available  . Additionally, the owners receiving interim letters will be informed that if they believe their vehicle's windshield wiper motor has stopped operating, they may bring their vehicle into an Authorized Mitsubishi Dealership for inspection. (Each dealer will be force shipped one windshield wiper motor prior to the mailing of interim letters - see Parts Bulletin WM-XX-01-16.)

If an affected customer calls inquiring about this recall, or to set an appointment to have the recall completed, please ask the customer if their front windshield wipers are operational. If they are, please advise the customer that they will receive another letter informing them that final remedy parts are available and to contact your dealership at that time to set an appointment to have the recall completed.

If a customer presents their vehicle for inspection, please verify that the customer's vehicle has open campaign C1611Z or C1612Z and verify the customer's concern by turning the vehicle ignition to "ACC" or "ON" and operate the windshield wipers in "LO" mode.

• If the windshield wipers move, then no further action is required. Inform the customer that there is no failure, and to wait until a "remedy available" letter is mailed to them by the end of January 2017.
• If the windshield wipers do not move, perform the SR-16-010 repair procedures.

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1611Z, C1612Z), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."

ATIN-16-SR-011-A: LIFT GATE GAS SPRING CORROSION SAFETY RECALL CAMPAIGN  - Certain 2011, 2012, & 2016 Outlander Sport.

ATIN-16-SR-011-A was released recently and states:

"A recall campaign will be released today for certain 2011, 2012, and 2016 Outlander Sport vehicles built between August 26, 2010 and July 8, 2016. IT IS A VIOLATION OF FEDERAL LAW TO DELIVER ANY AFFECTED NEW VEHICLE UNTIL THIS RECALL HAS BEEN PERFORMED.  The Recall Bulletin outlining the repair procedure will be available today on MEDIC and MDL.

The supplier may have applied insufficient anti-corrosion treatment to the outer tube of the lift gate gas spring. The lift gate gas spring provides lifting assistance for the lift gate and operates utilizing high pressure gas. If insufficient anti-corrosion coating is applied to the outer tube of the gas spring, it is possible for the outer tube to corrode over time due to salt and water penetration. If this occurs, it is possible for the gas spring to rapidly lose pressure. If the gas spring rapidly loses pressure, the lift gate may fall down suddenly, causing injury.

Dealers are requested to inspect and replace the lift gate gas springs on all affected vehicles. Inspections resulting in "NG" finding(s) must have photos taken of the NG condition and posted to Photos Required Condition (PRC). Both lift gate gas springs must be replaced on all affected vehicles.

Some dealers will get two (2) forced allocation orders. The first allocation of orders will be for in stock dealer inventory. Part shipments will be processed via the 'R' order type and began shipping on Friday, January 6, 2017. The second allocation of orders will be for expected initial repairs to sold vehicles. These part shipments will begin shipping with stock orders on January 20, 2017. If you receive inquiries from customers of affected vehicles prior to receipt of the second shipment, please keep our "customer first" philosophy in mind and appropriately allocate inventory. Parts are readily available and dealers may place additional orders via the MDL as necessary. Please refer to Parts Bulletin TS-XX-01-17 for additional information.

Notification letters will be sent to owners of affected vehicles on January 20, 2017, requesting that they contact their local Authorized Mitsubishi dealership to schedule an appointment to have this recall performed.

Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List  available under the service section of "e-reports." Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1614Z), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."

TIN-16-SR-010-B: WINDSHIELD WIPER MOTOR SAFETY RECALL CAMPAIGN - "REMEDY AVAILABLE" CUSTOMER LETTERS  - Certain 2011-2015 Outlander Sport.

TIN-16-SR-010-B was released recently and states:

"Customer letters for the Windshield Wiper Motor Safety Recall Campaign are being mailed this week to approximately 93,000 owners of certain 2011 - 2015 Outlander Sport vehicles built between August 26, 2010 and January 5, 2015, informing them that remedy parts are now available. If the customer contacts your dealership after receiving this letter, please perform the procedures outlined in SR-16-010 on the affected vehicle.

Approximately 37,000 owners of certain 2011 - 2012 Outlander Sport vehicles will receive a "combo" letter for this campaign and Safety Recall SR-16-011 - Lift Gate Gas Spring Corrosion. If the customer contacts your dealership after receiving the "combo" letter, please perform the procedures outlined in SR-16-010 and SR-16-011 (C1614Z) on the affected vehicle. The Recall Bulletins SR-16-010 and SR-16-011 are currently available on MEDIC and MDL. Samples of both customer letters are included below.

Water can potentially drop down onto the front wiper motor through a gap between the front deck garnish (the body piece between the hood and windshield) and the front windshield. If this occurs, water could potentially collect in the area of the wiper motor breathing hole. If the wiper motor is not operating, this water can then potentially enter the wiper motor through the breathing hole. If this occurs, such water intrusion over time may cause internal corrosion and/or electrical conduction failure resulting in nonoperation of the windshield wiper motor. If the windshield wiper motor stops operating, the driver will not be able to activate the windshield wipers, reducing driver visibility under certain conditions and increasing the risk of a vehicle crash.

Dealers are requested to replace affected vehicles' windshield wiper motor with an upgraded wiper motor that will prevent water intrusion. Shipment of an initial supply of parts will be forthcoming.

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1611Z or C1612Z), please check for and complete any other open campaigns. Always obtain the customer;s approval before completing a campaign on a customer owned vehicle."

TIN-16-SR-011-B: LIFT GATE GAS SPRING CORROSION SAFETY RECALL CAMPAIGN  - Certain 2011, 2012, & 2016 Outlander Sport.

TIN-16-SR-011-B was released recently and states:

"Customer letters for the Lift Gate Gas Spring Corrosion Safety Recall Campaign will be mailed this week to approximately 50,000 owners of certain 2011, 2012, and 2016 Outlander Sport vehicles built between August 26, 2010 and July 8, 2016. If the customer contacts your dealership after receiving this letter, please perform the procedures outlined in SR-16-011 on the affected vehicle.

Approximately 37,000 owners of certain 2011 - 2012 Outlander Sport vehicles will receive a "combo" letter for this campaign and Safety Recall SR-16-010 - Windshield Wiper Motor. If the customer contacts your dealership after receiving the "combo" letter, please perform the procedures outlined in SR-16-011 and SR-16-010 (C1611Z) on the affected vehicle. The Recall Bulletins SR-16-010 and SR-16-011 are currently available on MEDIC and MDL. Samples of both customer letters are included below.

The supplier may have applied insufficient anti-corrosion treatment to the outer tube of the lift gate gas spring. The lift gate gas spring provides lifting assistance for the lift gate and operates utilizing high pressure gas. If insufficient anti-corrosion coating is applied to the outer tube of the gas spring, it is possible for the outer tube to corrode over time due to salt and water penetration. If this occurs, it is possible for the gas spring to rapidly lose pressure. If the gas spring rapidly loses pressure, the lift gate may fall down suddenly, causing injury.

Dealers are requested to inspect and replace  the lift gate gas springs on all affected vehicles. Inspections resulting in "NG" finding(s) must have photos taken of the NG condition and posted to Photos Required Condition (PRC). Both lift gate gas springs must be replaced on all affected vehicles.

Some dealers may be force allocated stock using a formula based on the proximity and percentage of applicable registered VINs by ZIP code. Parts shipments are processed via the 'R' order type and will start shipping along with your scheduled stock order beginning Friday, January 20, 2017. Dealers may place additional orders via the MDL. Please refer to Parts Bulletin TS-XX-01-17 for additional information.

Affected new vehicle inventory VINs can be reviewed on the Mitsubishi Dealer Link in the Most Recent: Open Campaign List  available under the service section of "e-reports." Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1614Z), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."

TIN-16-SR-003-E: CROSS MEMBER CORROSION SAFETY RECALL CAMPAIGN  - Certain 2002 - 2007 Lancer, 2004 Lancer Wagon, 2003 - 2006 Lancer Evolution, 2003 - 2006 Outlander, and 2007 - 2013 V6 Outlander.

TIN-16-SR-003-E was released recently and states:

"Customer letters for the Cross Member Corrosion Safety Recall Campaign are being mailed this week to approximately 92,000 additional owners, informing them that remedy parts are now available. If one of these customers contacts your dealership after receiving this letter, please perform the procedures outlined in SR-16-003 on the affected vehicle.

Owners who were not mailed the "remedy available" letters but believe that their vehicle's cross member exhibits excessive corrosion may still bring their vehicle into an Authorized Mitsubishi Dealership for inspection. If a customer presents their vehicle for inspection, please follow the inspection procedures outlined in SR-16-003.

If you encounter a vehicle which has excessive cross member corrosion, but is not covered under this campaign (i.e., never registered in a salt belt state), contact your DPSM for further directions.

As a reminder, MMNA would like to better understand the severity of the cross member corrosion on vehicles requiring cross member replacement. Therefore, all cross member replacement recall claims must include photos of vehicle cross members inspected and found to exhibit perforation(s), and those photos must be posted to the Photos Required Condition (PRC) system in the "cross member" category  . The photos must be of the cross member still installed on the vehicle, and must clearly show the perforation or the results of the punch test (step 4 of the inspection procedure outlined in Safety Recall Bulletin SR-16-003) indicating the need for replacement, along with other areas of the cross member that exhibit corrosion.

Dealers must review the Warranty Superscreen to confirm if any vehicles in their new or used vehicle inventories are affected, and conduct this campaign prior to delivering them. When checking for applicability of this campaign (C1609R), please check for and complete any other open campaigns. Always obtain the customer's approval before completing a campaign on a customer owned vehicle."