Tech Talk (TT211)

GROUP 00 - General

IDENTIFYING THE PRIMARY PART ON WARRANTY CLAIMS  - All models  . MMNA uses warranty data to identify areas where product improvements can be made. One of the key data items is the "Primary" part, which is selected using the radio buttons to the right of the part number. It isn't necessarily the major part replaced or the most expensive, it's the part that caused the repair.

For example, if a leaking A/C o-ring causes refrigerant and compressor oil to leak, leading to replacement of the damaged compressor, restricted expansion valve, contaminated evaporator and contaminated condenser, the leaking o-ring led to needed repairs.

Note the illustration of the Parts Information entry section of a warranty claim that follows, and remember to always select the part that caused the repair as the "Primary" part.

From the manufacturer's viewpoint, having the correct data allows for quicker information processing, which in turn allows them to quickly develop production and field fixes that improve product quality and increased customer satisfaction.

GROUP 17 - Eng.&Emission Control

SUPERSEDED EGR VALVE WITH NEW CONNECTOR  - 2006 - 09 Raider  . The EGR valve for V6 Raiders has superseded to 53034192AB. This part number includes a new wiring harness connector, allowing the valve to be used on other Chrysler products. In order to use it on Raider, simply remove the new connector and discard it.

GROUP 23 - Automatic Transmission

POOR 1-2 UPSHIFT AND/OR 2ND GEAR ENGAGEMENT  - 2012 Galant  . If a customer reports delayed engagement of 1st gear, the vehicle won't move with the shift selector in the D position until engine speed increases, or they report poor shift quality between 1st and 2nd gears, check pressures and pay attention to the under drive clutch pressure. If it's low at idle but improves off idle, there may be scoring of the under drive clutch retainer, causing a loss of pressure at low fluid volume.

Disassemble the transmission and look for rotational scoring on the inner retainer surface. You may also find a damaged piston or damaged clutches. If you find this type of damage during inspection, replace the under drive clutch retainer and seals, and any additional damaged under drive clutch components.

GROUP 52B - SRS Airbag

CLOCK SPRING NOISE WHEN TURNING THE STEERING WHEEL  - 2013-15 Outlander Sport  . MMNA is investigating a noise heard from the clockspring area when the steering wheel is turned. If you are able to verify the condition, we would like to obtain a video recording (with sound) of the condition. We also request that you contact TechLine so that a questionnaire concerning this matter can be sent to you. Return the questionnaire to TechLine at MMNATechLine@MMSA.com. This investigation closes May 31, 2015.

GROUP 54 - Chassis Electrical

PLAY/PAUSE BUTTON DOES NOT FUNCTION WITH CD  - 2014 - 15 Outlander, Lancer models, Outlander Sport  . On vehicles equipped with the base radio and Bluetooth® streaming, the play ($$)/pause($$) feature (the number "5" preset button) only functions for audio being streamed via Bluetooth®. The radio does not have a specific play/pause control for CD. You can "pause" a CD by powering the unit OFF. When powered back ON, the CD begins playing where it left off.

LEFT OR RIGHT LIFTGATE LIGHT ASSEMBLY CRACKED/BROKEN AT UPPER CORNER  - 2013-15 Outlander Sport  . Insufficient clearance between the liftgate light assembly and the combination light may cause the tailgate light lens to crack or break when the liftgate is closed. A 4mm clearance between the two components is required to prevent contact.

When replacing a broken or cracked light, follow the service manual procedure to remove the inner liftgate trim and loosen the liftgate light's fasteners. To achieve a 4mm clearance, hold the light assembly towards the inside of the tailgate and tighten the fasteners snug. Then torque them to spec.

NEW MEDIC HARDWARE AND SOFTWARE RELEASED

MMNA began shipping the new Panasonic Toughpad® based MEDIC 4 to dealers during the week of August 11, with final shipments expected to complete by the beginning of October. The Toughpad® is combined with the new VCI LITE, a compact version of the VCI. The Touchpad features a touchscreen with widescreen format, eliminating the need for a mouse or integrated touch pad and buttons (like the MEDIC 3 Toughbook®). Each tablet is preloaded with the new MEDIC 4 software.

There are a number of advantages the Toughpad® provides over the Toughbook®. The first and most obvious is the portability of the tablet, allowing for full mobility in a high paced work environment. A stylus pen comes with the tablet and can be used in place of your finger. It is conveniently stored on the tablet's underside and a coiled tether is included to attach it to the tablet. An easily accessible onscreen keyboard eliminates the need for a separate keyboard. Convenient USB ports allowing connections for two devices or headphones and an HDMI connection are available behind a panel on the side of the tablet frame.

Another advantage is the tablet's utility and low maintenance. Since the Toughpad® is a member of the Panasonic Tough® devices family, its durability is an asset in the rugged environment typically found in automotive service departments. Tough devices are used by emergency responders and the military, confirming their ability to withstand rough treatment. The screen is easy to clean, and a soft cloth specifically designed to prevent scratches to the screen's surface is included.

The compact sized VCI LITE is small enough to be attached to the back of the Toughpad® using 3M Dual Loc™ fastener adhesive tape (included). It communicates with the tablet through a short 90° USB cable, and new MUT-III main harness cables connect to the vehicle's DLC.

While the MEDIC screens have a new modern appearance, all of the normal MEDIC modules are intact, and the button and tab locations are still the same. Each Toughpad® kit has been shipped with a MEDIC 4 Starter's Guide to assist you in navigating the tablet and its features. For details about using MEDIC 4, review the starter's guide, and pay special attention to the MUT-III section beginning on page 7. This section covers the "Setup V.C.I." function that VCI LITE must go through when it connects to certain vehicles.

MMNA is confident this new, state of the art, MEDIC platform will enhance your ability to properly diagnose and repair Mitsubishi products and satisfy your customers..