Navigation System Has Missing Or Incorrect Road Map Data (SI M65 06 10)

Publication date: 2018-06-01
Reference number: SI M65 06 10

NAVIGATION SYSTEM HAS MISSING OR INCORRECT ROAD MAP DATA

TECHNICAL SERVICE BULLETIN

Reference Number(s): SI M65 06 10, Date of Issue: June 01, 2018

MINI:	R50 Cooper; R52 Cooper Convertible; R53 Cooper Coupe; R55 Clubman; R56 Cooper; R57 Cooper Convertible; R58 Cooper Coupe; R59 Roadster; R60 Countryman; R61 Paceman; F54 Clubman; F55 Hardtop 4 door; F56 Hardtop 2 door; F57 Convertible; F60 Countryman; Models with option 609 (Navigation System Professional) or option 606 (Navigation System Business, CHAMP2)
GROUP:	Audio, Navigation, Information, Safety Systems

SERVICE INFORMATION

NAVIGATION SYSTEM HAS MISSING OR INCORRECT ROAD MAP DATA

New information provided by this revision is preceded by this symbol.

This Service Information bulletin replaces SI M65 06 10 dated May 2018

What's New:

Information section - Changed reporting method

SITUATION

The route guidance is inaccurate and therefore irritating to the customer; or it is not possible to locate certain addresses, for instance:

Street name, house number or city is missing or incorrect
Point Of Interest (POI) is missing or incorrect
Map feature is missing or incorrect
Bridge
Roundabout/rotary
Housing development/estate

The route calculation has discrepancies for certain addresses, for instance:

Distance is incorrect
Travel time is incorrect
Posted speed limit signs do not match map data
Changes regarding vehicle restrictions
Lane direction changes, dependent on time and day
One way streets
Highway exits
Toll roads

CAUSE

The Road Map has incorrect or missing data.

INFORMATION

Do not replace parts and do not program the vehicle.

Roads change by up to 15% every year. To ensure the best navigation experience, we do everything in our power to create the best maps. Your reports help us to detect changes in your area and keep future versions of our maps as accurate as possible.

Therefore, a road map error or missing data must be reported directly to the map supplier.

Currently we use two map suppliers:

TomTom/Teleatlas - supplier for head units CHAMP2, CIC

HERE (used to be Nokia) - supplier for head units ENTRY NAV, NBT, NBT EVO

To report issues with TomTom/Teleatlas maps access the following link(s):

http://www.mapsharetool.com/external-iframe/external.jsp

http://www.tomtom.com/mapshare/tools/?Lid=4

To report issues with HERE maps access the following link:

https://mapcreator.here.com/?site=bmw_na_cs.html

If all the necessary information on the error or missing data is available, the dealer can report the issue directly on the map error website.

INFORMATION FOR CUSTOMERS

Customers can report map issues, to MINI Customer Relations department at 1-866-275-6464 or send feedback via email to mini.assistance@askminiusa.com

IMPORTANT HINT:

Before reporting a road map error or missing data, check the NAV road map version installed in the head unit of the vehicle.

If the NAV road map version is not the most up-to-date version compare the behavior on a similar vehicle with the most up-to-date version to verify if the error or missing data is not already resolved with the newer NAV road map version.

NOTE: NAV road map updates can only be performed on a customer pay basis.

WARRANTY INFORMATION

Not applicable

Posted: Tuesday, June 12, 2018