Overview of possible faults during a customer-initiated software update (KISA)
Terms:
- SWUP - Software update
- RAM - Random Access Memory, working memory
| Code to F01 | Code to F01 | Designation/meaning | Measures in service |
|---|---|---|---|
| 0xABE9 | 0xB7F201 | KISA: Vehicle is not stationary | Repeat the procedure with the vehicle stationary. |
| 0xABEA | 0xB7F202 | KISA: Update cancellation | The process was cancelled. Causes for this can be undervoltage or excess temperature, for example. Repeat the operation. Ensure that the battery is sufficiently charged. |
| 0xABEB | 0xB7F203 | KISA: Media Oriented System Transport communication fault | Repeat the operation. If this problem occurs again, perform a MOST system analysis . |
| 0xABF7 | 0xB7F20F | KISA: Unspecified environmental fault | Repeat the operation. |
| 0xABF8 | 0xB7F210 | KISA: Update already installed | The selected update has already been installed. No further action is necessary. |
| 0xAC08 | 0xB7F220 | KISA: Integration level of the vehicle is out-of-date | To be able to install the update, the vehicle must be programmed to the current software version.
NOTE:
The vehicle programming cannot be invoiced on the basis of the warranty.
|
| 0xABF9 0xAC07 0xAC18 0xAC09 0xAC0A 0xAC0B 0xAC0C 0xAC0D 0xAC0E 0xAC17 0xAC1C 0xAC27 0xAC29 0xAC2A 0xAC2B 0xAC2C 0xAC37 |
0xB7F211 0xB7F21F 0xB7F230 0xB7F221 0xB7F222 0xB7F223 0xB7F224 0xB7F225 0xB7F226 0xB7F22F 0xB7F234 0xB7F23F 0xB7F241 0xB7F242 0xB7F243 0xB7F244 0xB7F24F |
KISA: Update out-of-date KISA: Unspecified version fault KISA: SWUP forwarding is not supported KISA: SWUP target device is not available KISA: Dependencies are not fulfilled KISA: Relevant software not found KISA: Fault before installation KISA: Fault after installation KISA: Vehicle identification number does not match KISA: Unspecified fault - update compatibility KISA: SWUP package too large KISA: Unspecified resource fault KISA: SWUP file faulty KISA: SWUP validation failed KISA: SWUP invalid format KISA: SWUP signature fault KISA: Unspecified fault |
The update is not suitable for this vehicle and cannot be installed. Check whether a current update is available and install it. |
| 0xABED 0xAC19 0xAC1A 0xAC1B |
0xB7F205 0xB7F231 0xB7F232 0xB7F233 |
KISA: Device is used to full capacity KISA: Insufficient RAM KISA: Insufficient flash memory KISA: System overloaded |
Repeat the operation. Ensure that, directly before the installation/de-installation of the update, no mobile end device is connected with the vehicle. If possible, remove any installed updates before the reinstallation. Cause: The control unit may be overloaded, for example, due to the transmission of the phone book when a mobile end device is connected. |
| 0xAC28 | 0xB7F240 | KISA: SWUP signature verification failed | The update cannot be installed. The previous version of the update was restored. Check whether a current update is available and install it. |
| 0xABEC 0xAC38 0xAC47 |
0xB7F204 0xB7F250 0xB7F25F |
KISA: SWUP source is not responding KISA: SWUP download cancelled KISA: Unspecified connection fault |
The update was cancelled because the contact to the update source was lost. Repeat the update. If this problem arises again, change the vehicle location to obtain better reception quality. |
| 0xAC48 | 0xB7F260 | KISA: De-installation information is not available | The update could not be de-installed since no information on the previous update version (or no previous version) could be found. Repeat de-installation of the update. |
| 0xAC49 0xAC4A 0xAC57 |
0xB7F261 0xB7F262 0xB7F26F |
KISA: Fault before de-installation KISA: Fault after de-installation KISA: Unspecified de-installation fault |
The update was correctly de-installed despite this fault message. No further action is necessary. |
| 0xAC58 0xAC5A |
0xB7F270 0xB7F272 |
KISA: No update file is available KISA: USB device not connected |
The update could not be installed. Check whether the USB device is correctly connected and, if necessary, download the update again and repeat the update. |
| 0xAC59 | 0xB7F271 | KISA: Update is already running | The update could not be installed/de-installed since no further updates can be installed while an installation is running. End the previous procedure and then install/de-install the second update. |
| 0xAC67 | 0xB7F27F | KISA: Unspecified operating system fault | The update could not be installed. Repeat the update. |
| 0xACE7 | 0xB7F2FF | KISA: Unspecified fault | The update could not be installed/de-installed. Repeat procedure. |