Functional description, MINI Connected: Troubleshooting

If problems occur when establishing the connection, the customer can perform a self-diagnosis. This self-diagnosis is integrated in the application in order to locate the cause of the problem. The procedure for performing the self-diagnosis is self-explanatory. Proceed as follows:

Do not connect the terminal device to the vehicle (unplug connected terminal device if necessary).
Start the application.
Activate "MINI Help" button (2).
Activate "Connect to MINI" button (1).
Activate "Self-diagnosis" button (1).
Connect terminal device to vehicle. The self-diagnosis then starts automatically.

Fig 1: Screen Display - MINI Help Button

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Connect to MINI" button
2	"MINI Help" button

Fig 2: Screen Display - Self-Diagnosis Button

Courtesy of BMW OF NORTH AMERICA, INC.

Item	Explanation
1	"Self-diagnosis" button

NOTE: If the customer is not able to solve his problem with the aid of self-diagnosis, the MINI Connected support page is available on the Internet using the following link: www.mini.com/connectivity

In rare cases the customer may be asked to contact his authorized MINI dealer.