Symptom Chart - General Audio System

WARNING: This page is about a different car, the 2011 Lincoln MKT. However, it is still accessible from the selected car via links, so may be relevant.

NOTE: Refer to Description and Operation, Intelligent Access (IA) with Push Button Start in ANTI-THEFT SYSTEM - PERIMETER article to review the procedures for achieving the various ignition modes (ignition off, ignition in accessory, ignition in run, and ignition start) on vehicles with this feature.

GENERAL AUDIO SYSTEM

Condition	Possible Sources	Action
The Audio Control Module (ACM) does not respond to the scan tool	Fuse Wiring, terminals or connectors ACM	REFER to MODULE COMMUNICATIONS NETWORK article.
The Front Controls Interface Module (FCIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors FCIM	REFER to MODULE COMMUNICATIONS NETWORK article.
The Accessory Protocol Interface Module (APIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors APIM	REFER to MODULE COMMUNICATIONS NETWORK article.
The audio Digital Signal Processing (DSP) module does not respond to the scan tool	Fuse Wiring, terminals or connectors Audio DSP module	REFER to MODULE COMMUNICATIONS NETWORK article.
The Rear Entertainment Module (RETM) does not respond to the scan tool	Fuse Wiring, terminals or connectors RETM	REFER to MODULE COMMUNICATIONS NETWORK article.
The CD player is inoperative/does not operate correctly	CD ACM	INSPECT the CD for scratches, fingerprints, a loose paper label, incorrect format, or damage. INSERT a known good CD and TEST the system. If the system operates correctly, the concern was caused by a damaged CD. If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
The jukebox feature does not operate correctly	Customer error ACM	NOTE: The ACM cannot rip (record) MP3 files from a disc. Refer to the Owner's Literature for acceptable disc formats. CARRY OUT various functions using the jukebox feature. REFER to the Owner's Literature. If the system operates correctly, the concern may have been caused by customer error. INSTRUCT the customer on the correct operation of the jukebox system. If the system does not operate correctly, INSTALL a new ACM. REFER to AUDIO CONTROL MODULE (ACM) . TEST the system for normal operation.
The Front Controls Interface Module (FCIM) illumination is inoperative	Backlighting system concern FCIM	REFER to INSTRUMENT CLUSTER ILLUMINATION AND PANEL ILLUMINATION article.
The audio system does not operate correctly from the Front Controls Interface Module (FCIM)	Communication network concern FCIM	GO to PINPOINT TEST F .
An individual Front Display Interface Module (FDIM) display is inoperative	Communication network concern FDIM ACM	GO to PINPOINT TEST K .
The audio system does not operate correctly from the Front Display Interface Module (FDIM)	Wiring, terminals or connectors FDIM ACM	GO to PINPOINT TEST J .
The Front Display Interface Module (FDIM) is completely inoperative	Fuse Wiring, terminals or connectors FDIM ACM	GO to PINPOINT TEST I .
The Front Display Interface Module (FDIM) illumination is inoperative	Wiring, terminals or connectors FDIM	GO to PINPOINT TEST I .
The Front Display Interface Module (FDIM) does not display DVD video played from the Audio Control Module (ACM)	Wiring, terminals or connectors FDIM ACM	GO to PINPOINT TEST L .
The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel controls ACM	GO to PINPOINT TEST M .
The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack APIM	GO to PINPOINT TEST W .
The speed sensitive volume does not operate correctly	Speed sensitive volume setting Vehicle Speed Sensor (VSS) signal concern Communication network concern ACM (Premium audio) Audio DSP module (THX® audio)	GO to PINPOINT TEST N .
The audio does not reduce when the parking aid tone sounds	Parking aid system concern ACM (Premium audio) Audio DSP module (THX® audio)	GO to PINPOINT TEST O .
Voice recognition is inoperative/does not operate correctly	Wiring, terminals or connectors Microphone Steering wheel controls ACM APIM Audio DSP module	GO to PINPOINT TEST Q .
The Front Display Interface Module (FDIM) does not display video from the rear video camera	Parking aid system concern	REFER to PARKING AID SYSTEM article.