Control Plan For Evaluation And Update

Control plans are critical to ensure the sustainability of a mentor program. TMC recommends the following elements for establishing mentor program control plan:

• Adjust management scorecards to reflect required outcomes of your program.
• Develop or add an operational audit to regional or district management tasks.
• Identify and formalize the process owner in the company.
• Create new and updated procedures based on the new mentor program.
• Create a process flow diagram and post it in your bays or shop employee break rooms.
• Design individual and team reviews based on requirements.
• Post performance results where and when appropriate.
• Evaluate the mentor's effectiveness
  • trainee's quality of work
  • trainee's rework
  • trainee's retention rates
  • trainee's productivity

Once a technician trainee graduates from the program, a mentor must still provide guidance. This should be done through a peer-to-peer relationship.