RP 1601 - Guidelines For Measuring Equipment User Customer Satisfaction

• RP 1601 - Guidelines For Measuring Equipment User Customer Satisfaction
  • VMRS
  • Preface
  • Purpose And Scope
  • Introduction
  • Causes Of Failure
  • Foundation Of Success
  • Basic Program Requirements
  • Detailed Program Requirements
    • Clearly Identify Program Goals
    • Define Limits
    • Identify And Commit Resources
    • Outsourcing Versus Developing And Executing Program Internally
    • Employee Involvement
    • Selecting The Best Methodology
    • Follow-Up Plan
    • Track Performance To Goals
  • Appendix Sample Surveys
  • Revisions