Service Campaign No. 2024100016 - Update Engine Control Unit Software (P-SC-2024100016)

Publication date: 2024-11-01
Reference number: P-SC-2024100016

SERVICE CAMPAIGN NO. 2024100016 - UPDATE ENGINE CONTROL UNIT SOFTWARE

SERVICE CAMPAIGN BULLETIN

Reference Number(s): P-SC-2024100016, Date of Issue: November 1, 2024

MERCEDES-BENZ:

Model G-Class (463 Platform) Model Year 2019 - 2021

SERVICE INFORMATION

IMPORTANT SERVICE CAMPAIGN LAUNCH

Please note that all customer inquiries should be directed to the Customer Assistance Center at 1-800-FORMERCEDES (1-800-367-6372).

Sincerely,

Gregory Gunther

Senior Manager, Vehicle Compliance & Analysis

SUBJECT

Model G-Class (463 platform)

Model Year 2019 - 2021

Mercedes-Benz AG, the manufacturer of Mercedes-Benz vehicles, has determined that on certain MY 2019-2021 G-Class (463 platform) vehicles, the engine control unit software does not correspond to current production specifications. It is therefore possible, that on-board diagnostics and/or exhaust gas emissions requirements may not be fulfilled. An authorized Mercedes-Benz dealer will perform the ECU software update.

Prior to performing this Campaign:

VMI must be checked before performing campaigns to verify that the campaign is required on a specific vehicle. Always check for any other open campaigns and perform accordingly.
Please review the entire Campaign bulletin and follow the repair procedure exactly as described.

Approximately 6,098 vehicles are affected.

Order No. P-SC-2024100016

Always use the latest XENTRY Diagnosis software release with all available add-ons.
Follow the operation steps exactly as described in XENTRY Diagnosis.
Use a charger to ensure sufficient power supply to the vehicle's on-board electrical system battery (greater than 12.5 V).
If XENTRY Diagnosis is already connected to the vehicle, start with Work Procedure Step 2.
If two or more software updates or SCN codings are performed during a single workshop visit, operation items 02-4762 and 02-5058 may be invoiced only on one of the workshop orders .

WORK PROCEDURE

Connect XENTRY Diagnosis.
Update Engine Control Unit software.
To do this, select menu item "Quick test view - N3/10 - Motor electronics 'MED1775' for combustion engine 'M176' (ME) - Adaptations - Control unit update - Updating of the control unit software."

Then follow the user guidance in XENTRY Diagnosis.
Disconnect XENTRY Diagnosis.

NOTE: The following allowable labor operation should be used when submitting a warranty claim for this repair:

WARRANTY INFORMATION

Damage Code

Operation Number

Description

Labor Time (hrs.)

54 962 10

02-9334

Update Engine Control Unit software
(XENTRY Diagnosis connected)

0.1

02-4762⁽¹⁾

Connect/disconnect diagnostic system
(XENTRY Diagnosis)

0.1

02-5058⁽¹⁾

Connect/disconnect starter battery charger
(with XENTRY Diagnosis connected)

0.1

⁽¹⁾	Invoice operation item only once for each workshop order.

NOTE: Always check Xentry Operation Time (XOT) for the current OP-Code times. Labor times are subject to change and updates may not be reflected in this document.