RP 1608 - Conflict Resolution Guidelines: Introduction

In the course of doing business, it is inevitable for conflicts to arise. This RP provides a systematic approach to handling these situations while maintaining a courteous, respectful, and professional demeanor. This RP does not focus on how to get out of uncomfortable situations, but rather how to address them properly and preserve relationships.

Both service providers and equipment owners/users should leverage TMC RP 535 - TEMPLATE FOR ESTABLISHING FLEET/SERVICE PROVIDER RELATIONSHIPS , as a basis for establishing a working relationship. TMC RP 535 goes into more detail about the types of services, certifications, etc., provided by the service provider, as well as important details concerning the contact information and authorization process required by the equipment owner. TMC highly recommends that RP 535 be fully utilized prior to implementing the recommendations of this RP.

See Figure for a graphic flow chart and definitions of the conflict resolution process. See Figure for a description of the escalation flow process within a given organization.