Customized ROI

A critical element of success is the ability to quantify the ROI of a mentor program. There are several variables that must be considered when developing this ROI such as company strategic goals and objectives, business model, the complexities and challenges of the local market and customer requirements. The following topics should be considered when developing an ROI for a mentor program:

• Technician turnover
• Rework expense
• Lost sales (transactions)
• Lost business (accounts)
• Training costs
• Mentor compensation and productivity
• Trainee compensation
• Technician productivity and efficiency
• Truck downtime
• Fleet utilization

These savings should be compared to your projected mentor program costs. (See Figure