Symptom Troubleshooting (Entertainment System)

WARNING: This page is about a different car, the 2018 Mazda 6. However, it is still accessible from the selected car via links, so may be relevant.

NOTE:

Apple CarPlay is registered trademark of Apple Inc.
Android Auto is registered trademark of Google LLC.

ENTERTAINMENT SYSTEM SYMPTOM TROUBLESHOOTING REFERENCE

Troubleshooting Item	Description
IMAGE NOT OUTPUT IN ALL MODES (See IMAGE NOT OUTPUT IN ALL MODES (ENTERTAINMENT SYSTEM) .)	Image is not output in center display even if any mode is selected
REAR MOUNT CAMERA IMAGE NOT OUTPUT (See REAR MOUNT CAMERA IMAGE NOT CLEAR/NO IMAGE ON SCREEN (ENTERTAINMENT SYSTEM) .)	Navigation image is output, however, rear mount camera image is not output Poor reception from rear mount camera
NO SOUND OUTPUT IN ALL MODES (See NO SOUND OUTPUT IN ALL MODES (ENTERTAINMENT SYSTEM) .)	Sound is not output from speakers even if any mode is selected
NO SOUND OUTPUT IN MULTIPLE MODES (See NO SOUND OUTPUT IN MULTIPLE MODES (ENTERTAINMENT SYSTEM) .)	Radio, AUX audio is output, but no Bluetooth® audio, Internet radio, USB audio, and guidance voice
NO Bluetooth® AUDIO AND INTERNET RADIO SOUND (See NO Bluetooth® AUDIO AND INTERNET RADIO SOUND (ENTERTAINMENT SYSTEM) .)	Radio, AUX/USB audio, guidance audio is output, but no Bluetooth® audio, Internet radio audio
NO USB AUDIO SOUND OUTPUT (See NO USB AUDIO SOUND OUTPUT (ENTERTAINMENT SYSTEM) .)	Radio, AUX audio, Bluetooth® audio, Internet radio, and guidance audio is output, but not USB audio
NO NAVIGATION GUIDANCE VOICE OUTPUT (See NO NAVIGATION GUIDANCE VOICE OUTPUT (ENTERTAINMENT SYSTEM) .)	Radio, AUX/USB audio, Bluetooth® audio, and Internet radio audio is output, but no navigation guidance audio
NO VOICE RECOGNITION GUIDANCE VOICE OUTPUT (See NO VOICE RECOGNITION GUIDANCE VOICE OUTPUT (ENTERTAINMENT SYSTEM) .)	Radio, AUX/USB audio, Bluetooth® audio, and Internet radio audio is output, but not voice recognition guidance voice
NO AUX AUDIO SOUND OUTPUT (See NO AUX AUDIO SOUND OUTPUT (ENTERTAINMENT SYSTEM) .)	Radio, Bluetooth® audio, Internet radio, and guidance audio is output, but not AUX audio
VOICE OPERATION NOT POSSIBLE (See VOICE OPERATION NOT POSSIBLE (ENTERTAINMENT SYSTEM) .)	Voice operation of audio function, communication function, and navigation function is not possible
Bluetooth® PAIRING NOT POSSIBLE (See BLUETOOTH® PAIRING NOT POSSIBLE (ENTERTAINMENT SYSTEM) .)	Bluetooth® enabled device cannot be paired to connectivity master unit (CMU)
AUTOMATIC Bluetooth® CONNECTION NOT POSSIBLE (See AUTOMATIC Bluetooth® CONNECTION NOT POSSIBLE (ENTERTAINMENT SYSTEM) .)	Bluetooth® pairing setting is possible, however, automatic Bluetooth® connection is not possible
MAP IS NOT DISPLAYED (See MAP IS NOT DISPLAYED (ENTERTAINMENT SYSTEM) .)	Navigation map is not displayed
CANNOT OPERATE Apple CarPlay™ (See CANNOT OPERATE Apple CarPlayTM (ENTERTAINMENT SYSTEM) .)	Apple CarPlay™ screen is not displayed even though Smartphone is connected to USB for Apple CarPlay™
CANNOT OPERATE Android Auto™ (See CANNOT OPERATE Android AutoTM (ENTERTAINMENT SYSTEM) .)	Android Auto™ screen is not displayed even though Smartphone is connected to USB for Android Auto™
SiriusXM TRAVEL LINK® INFORMATION IS NOT DISPLAYED (See SIRIUSXM TRAVEL LINK® INFORMATION IS NOT DISPLAYED (ENTERTAINMENT SYSTEM) .)	SiriusXM Travel Link ⁸ information (such as traffic, weather, sports scores, fuel prices) is not displayed