Symptom Troubleshooting Chart - Security And Locks

SYMPTOM TROUBLESHOOTING CHART - SECURITY AND LOCKS

Problem	Possible Cause	Action
No communication with the smart junction box (SJB)	Fuse(s) Circuitry SJB	See MODULE CONTROLLED FUNCTIONS , .
All door locks are inoperative from one switch	Circuitry Door lock control switch(es) Smart junction box (SJB)	See PINPOINT TEST 1: ALL DOOR LOCKS ARE INOPERATIVE FROM ONE SWITCH , .
All door locks are inoperative	Circuitry Smart junction box (SJB)	See PINPOINT TEST 2: ALL DOOR LOCKS ARE INOPERATIVE , .
A single door lock is inoperative	Circuitry Door lock actuator Smart junction box (SJB)	See PINPOINT TEST 3: A SINGLE DOOR LOCK IS INOPERATIVE , .
The doors do not lock/unlock using remote keyless entry (RKE) transmitter	RKE transmitter RKE transmitter battery RKE transmitter programming Aftermarket system High power devices TV/radio transaxle towers Smart junction box (SJB)	See PINPOINT TEST 4: THE DOORS DO NOT LOCK/UNLOCK USING THE REMOTE KEYLESS ENTRY (RKE) TRANSMITTER , .
The remote keyless entry (RKE) transmitter is out of synchronization	RKE transmitter button pressed a substantial amount of times while outside the range of the vehicle RKE transmitter Smart junction box (SJB)	See PINPOINT TEST 5: REMOTE KEYLESS ENTRY (RKE) TRANSMITTER IS OUT OF SYNCHRONIZATION , .
The panic feature is inoperative/does not operate correctly	Remote keyless entry (RKE) transmitter Smart junction box (SJB)	See PINPOINT TEST 6: THE PANIC FEATURE IS INOPERATIVE/DOES NOT OPERATE CORRECTLY , .
The remote keyless entry (RKE) transmitter has poor range performance	Aftermarket system High power devices TV/radio transaxle towers RKE transmitter Smart junction box (SJB)	See PINPOINT TEST 7: THE REMOTE KEYLESS ENTRY (RKE) TRANSMITTER HAS POOR RANGE PERFORMANCE , .
The door locks operate only one way due to the power door unlock inhibit feature	Power door unlock inhibit feature is enabled	Disable the power door unlock inhibit feature.
The power door unlock inhibit feature is inoperative	Smart junction box (SJB)	Install a new SJB. See SMART JUNCTION BOX (SJB) , .