2003-2004 MAZDA6 Fan Control Module Special Service Program (SSP) 60 (SSP60)

CONDITION OF CONCERN

It is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery.

SUBJECT VEHICLES

The asterisk symbol "*" can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail beginning September 10, 2004.

PARTS INFORMATION

PARTS ORDERING

The part number for the Fan Control Module Kit is the same for both the MAZDA6 and the MPV. Dealers were shipped Fan Control Module Kits for the MPV with their stock orders for receipt by August 30, 2004.

If dealers need additional parts, order them by faxing an IPFAX order form to Mazda Corporate Dealer Assistance Group at (866) 366-2061. Up to 5 additional Fan Control Module Kits may be requested with each IPFAX order form processed. The order form can be found:

• In this package
• On ESI under RECALLS/SSPs
• On the Dealer Assistance Group site on MX Connect
• By clicking on the recall number on the eMDCS Warranty Vehicle Inquiry Detail screen

Use MStore to order additional Campaign labels (1=sheet of 18 labels).

WARRANTY CLAIM PROCESSING INFORMATION

RENTAL CAR

A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle Limited Warranty. If the customer was placed in a rental car while the campaign was being completed, submit a separate claim/problem  using the standard rental claim information.

Rental expenses that exceed the two-day limit will require prior DCSM Authorization, as outlined in the Rental Car Reimbursement Program policy.

VERIFY THE VEHICLE NEEDS THE SSP

1. Verify the vehicle is within the following ranges:
   VIN RANGE REFERENCE CHART
   
   

   Model	VIN Range	Build Date Range
   2003-2004 Mazda6	1YV FP**** 35 M00477 - M57077 1YV FP**** 45 N04304 - N23662 1YV HP**** 35 M00484 - M55980 1YV HP**** 45 N00002 - N23500	October 2, 2002 through September 30, 2003

   If the vehicle is within the above ranges, go to step 2.

   If vehicle is not within the above ranges, return it to the customer.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP 60 attached to the vehicle's bulkhead.
   eMDCS SYSTEM - VEHICLE STATUS INQUIRY RESULTS
   
   

   If eMDCS displays:	Campaign Label is:	Action to perform:
   SSP 60 OPEN	Present	Contact the Mazda Corporate Dealer Assistance Group at (877) 727-6626 to update vehicle history
   	Not present	Proceed to "REPAIR PROCEDURE"
   SSP 60 CLOSED	Present	Return vehicle to inventory or customer
   	Not present	Complete a label and apply to vehicle's hood or bulkhead
   SSP 60 is not displayed	Does not apply	SSP does not apply to this vehicle. Return vehicle to inventory or customer

   NOTE: Verify the recall number as the vehicle may have multiple labels.

REPAIR PROCEDURES

Please refer to Attachment II.

A. VEHICLE INSPECTION PROCEDURE

1. Verify that the vehicle is within one of the following ranges:
   • 2003 - 2004 Mazda6 3.0L vehicles built from October 2, 2002 through September 30, 2003

   VIN Range: 1YVFP****35M00477 - 1YVFP****35M57077

   VIN Range: 1YVFP****45N04304 - 1YVFP****45N23662

   VIN Range: 1YVHP****35M00484 - 1YVHP****35M55980

   VIN Range: 1YVHP****45N00002 - 1YVHP****45N23500

   • If the vehicle is within any of the above ranges, proceed to Step 2.
   • If the vehicle is not within any of the above ranges, return the vehicle to the customer or inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP60  attached to the vehicle's bulkhead. Refer to eMDCS System - Warranty Vehicle Inquiry Results table below.
   NOTE: Be sure to verify SSP number as the vehicle may have multiple SSP labels.
   eMDCS SYSTEM - WARRANTY VEHICLE INQUIRY RESULTS
   
   

   If eMDCS displays:	Campaign Label is:	Action to perform:
   SSP60 OPEN	Present	Contact the Mazda Corporate Dealer Assistance Group at (877) 727-6626 to update vehicle history.
   	Not present	Proceed to "B. REPAIR PROCEDURE".
   SSP60 CLOSED	Present	Return vehicle to inventory or customer.
   	Not present	Complete a label and apply to vehicle's bulkhead.
   SSP60 is not displayed	Does not apply	SSP does not apply to this vehicle. Return vehicle to inventory or customer.

B. REPAIR PROCEDURE

1. Record customer's pre-set radio stations.
2. Disconnect negative battery cable.
3. Remove the air cleaner box.
4. Remove the two (2) Fan Control Module bolts; discard the bolts.
5. Disconnect the three (3) electrical connectors from the Fan Control Module.
6. Attach the three (3) connectors to the new Fan Control Module.
7. Secure the module with two (2) new bolts provided in the kit.

   Tightening Torque: 26-34 in-lbf (29-40 kgf-cm)

8. Reinstall air cleaner box.
9. Reconnect negative battery cable.
10. Re-enter customer's radio pre-set stations.
11. Proceed to "C. AUTHORIZED MODIFICATION LABEL INSTALLATION".

C. AUTHORIZED MODIFICATION LABEL INSTALLATION

Complete an "Authorized Modification Label" with the Recall number written on the sticker and affix it to the vehicle's hood. Refer back to the illustration under "A. VEHICLE INSPECTION PROCEDURE".

Requirements for Reimbursement

If you meet all  of the following requirements, you are eligible to receive reimbursement under this plan:

1. An authorized Mazda dealer has inspected your vehicle and completed the 2003-2004 MAZDA6 Fan Control Module - Special Service Program (SSP) 60.
2. You own or have owned a 2003-2004 MAZDA6 within the following ranges:
   VIN RANGE REFERENCE CHART
   
   

   Model	VIN Range	Build Date Range
   2003-2004 MAZDA6	1YV FP**** 35 M00477 - M57077 1YV FP**** 45 N04304 - N23662 1YV HP**** 35 M00484 - M55980 1YV HP**** 45 N00002 - N23500	October 2, 2002 through September 30, 2003

   NOTE: The asterisk symbol "*" can be any number or letter.
3. You have paid for the inspection/repair or replacement of the fan control module.
4. You have an original or legible copy of the paid repair order or invoice receipt showing:
   • Description of the concern reported
   • Inspection/Repair or replacement of the fan control module
   • Itemized part(s) and labor charges
   • Vehicle model and year, and vehicle identification number (VIN)
   • Repair date
   • Repair mileage
   • Name, address, and telephone number of the authorized Mazda Dealer or a licensed repair shop where such repairs were performed
   • Your name and address at the time of repair
5. Mail this reimbursement application form in the enclosed envelope to:

Mazda North American Operations 

PO Box 5049 

Lake Forest, CA 92609-8549 

Procedure for Reimbursement Request

Once your vehicle has been inspected, repaired or the fan control module replaced by an authorized Mazda dealer, you may apply for reimbursement by doing the following:

1. Complete the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible  copy of the paid repair order and/or invoice using the enclosed envelope.
3. Retain copies  of the paid repair order or invoice and this application form for your records.

If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to your vehicle identification number (VIN).

Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement, you may be contacted. Please allow 6-8 weeks for processing.

CONDITION OF CONCERN

It is possible the soldering strength on a terminal in the fan control module may be insufficient, causing a crack during use. If this failure occurs, the cooling fans may stop operating, causing the coolant temperature to rise, or the cooling fans may continue operating and may drain the vehicle's battery.

SUBJECT VEHICLES

The asterisk symbol "*" can be any letter or number.

OWNER NOTIFICATION

Mazda will notify U.S. owners by first class mail beginning August 30, 2004.

PARTS INFORMATION

PARTS ORDERING

Dealers will automatically receive a quantity of Fan Control Module Kits on stock orders. Parts shipments will begin August 23, 2004 and will arrive on dealers' next stock order. Dealers will receive Fan Control Module Kits by August 30, 2004.

If dealers need additional parts after receiving the initial parts shipment, order them by faxing an IPFAX order form to Mazda Corporate Dealer Assistance Group at (866) 366-2061. Up to 5 additional Fan Control Module Kits may be requested with each IPFAX order form processed. The order form can be found:

• In this package
• On ESI under RECALLS/SSPs
• On the Dealer Assistance Group site on MX Connect
• By clicking on the recall number on the eMDCS Warranty Vehicle Inquiry Detail screen

Use MStore to order additional Campaign labels (1=sheet of 18 labels).

WARRANTY CLAIM PROCESSING INFORMATION

RENTAL CAR

A rental car may be provided to the customer if eligible based on the terms and conditions of the Rental Car Reimbursement Program, policy 12.0. Rental car reimbursements are available only on 2001 and newer vehicles within the mileage and time limitations under the New Vehicle Limited Warranty. If the customer was placed in a rental car while the campaign was being completed, submit a separate claim/problem  using the standard rental claim information.

Rental expenses that exceed the two-day limit will require prior DCSM Authorization, as outlined in the Rental Car Reimbursement Program policy.

VERIFY THE VEHICLE NEEDS THE SSP

1. Verify the vehicle is within the following ranges:
   VIN RANGE REFERENCE CHART
   
   

   Model	VIN Range	Build Date Range
   2002-2003 MPV	JM3 LW28** ** 300020 - 374773	November 26, 2001 through July 1, 2003

   If the vehicle is within the above ranges, go to step 2.

   If vehicle is not within the above ranges, return it to the customer.

2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP 60 attached to the vehicle's bulkhead.

REPAIR PROCEDURES

Please refer to Attachment II.

A. VEHICLE INSPECTION PROCEDURE

1. Verify that the vehicle is within the following range:
   • 2002 - 2003 MPV vehicles built from November 26, 2001 through July 1, 2003

   VIN Range: JM3LW28**2*300020 - JM3LW28**3*374773

   • If the vehicle is within the above range, proceed to Step 2.
   • If the vehicle is not within the above range, return the vehicle to the customer or inventory.
2. Perform a Warranty Vehicle Inquiry using your eMDCS System and inspect vehicle for an Authorized Modification Label SSP60  attached to the vehicle's hood. Refer to eMDCS System - Warranty Vehicle Inquiry Results table below.

B. REPAIR PROCEDURE

1. Record customer's pre-set radio stations.
2. Disconnect and remove the battery to gain access to the Fan Control Module.
3. Remove the two (2) Fan Control Module bolts; discard the bolts.
4. Disconnect the three (3) electrical connectors from the Fan Control Module.
5. Attach the three (3) connectors to the new Fan Control Module.
6. Secure the module with two (2) new bolts provided in the kit.

   Tightening Torque: 26-34 in-lbf (29-40 kgf-cm)

7. Reinstall battery and connect the cables.
8. Re-enter customer's radio pre-set stations.
9. Proceed to "C. AUTHORIZED MODIFICATION LABEL INSTALLATION".

C. AUTHORIZED MODIFICATION LABEL INSTALLATION

Complete an "Authorized Modification Label" with the Recall number written on the sticker and affix it to the vehicle's hood. Refer back to the illustration under "A. VEHICLE INSPECTION PROCEDURE".

Requirements for Reimbursement

If you meet all  of the following requirements, you are eligible to receive reimbursement under this plan:

1. An authorized Mazda dealer has inspected your vehicle and completed the 2002-2003 MPV Fan Control Module - Special Service Program (SSP) 60.
2. You own or have owned a 2002-2003 MPV within the following ranges:
   VIN RANGE REFERENCE CHART
   
   

   Model	VIN Range	Build Date Range
   2002-2003 MPV	JM3 LW28** ** 300020 - 374773	November 26, 2001 through July 1, 2003

   NOTE: The asterisk symbol "*" can be any number or letter.
3. You have paid for the inspection/repair or replacement of the fan control module.
4. You have an original or legible copy of the paid repair order or invoice receipt showing:
   • Description of the concern reported
   • Inspection/Repair or replacement of the fan control module
   • Itemized part(s) and labor charges
   • Vehicle model and year, and vehicle identification number (VIN)
   • Repair date
   • Repair mileage
   • Name, address, and telephone number of the authorized Mazda Dealer or a licensed repair shop where such repairs were performed
   • Your name and address at the time of repair
5. Mail this reimbursement application form in the enclosed envelope to:

Mazda North American Operations 

PO Box 5049 

Lake Forest, CA 92609-8549 

Procedure for Reimbursement Request

Once your vehicle has been inspected, repaired or the fan control module replaced by an authorized Mazda dealer, you may apply for reimbursement by doing the following:

1. Complete the Reimbursement Application Form found on the reverse side of this page.
2. Mail the Reimbursement Application Form with a legible  copy of the paid repair order and/or invoice using the enclosed envelope.
3. Retain copies  of the paid repair order or invoice and this application form for your records.

If you wish to correspond with Mazda regarding this reimbursement plan, please write to the above address and refer to your vehicle identification number (VIN).

Any reimbursement application form that is incomplete, illegible, or sent without the legible copy of the paid repair order or invoice will be returned for completion. If Mazda has any questions concerning your application for reimbursement, you may be contacted. Please allow 6-8 weeks for processing.

(SEE REVERSE SIDE FOR APPLICATION FORM) 

For Internal Use Only 

Call Log Number #______________ 

CORPORATE DEALER ASSISTANCE GROUP 

SSP60 PARTS ORDERS 

2002-2003 MPV & 2003-2004 MAZDA6: Fan Control Module Kit 

Send to FAX #: 866-366-2061 

• Please ensure your fax machine has been programmed to display your return fax number at the top
• All requests will be processed in the order they are received
• A VIN IS NOT REQUIRED

As your normal fax confirmation is not a guarantee that your request has been received, the Dealer Assistance Group will send a separate confirmation back to the dealer fax listed above; if you do not receive our confirmation sheet within the next business day, please refax your request to us.