Determine Customer Concerns

NOTE: If noise/vibration, check for dependencies: RPM, vehicle speed, shift, gear, range or temperature.

NOTE: Some transaxle conditions may cause engine concerns. The torque converter clutch not disengaging will stall the engine.

Hot or cold vehicle operating temperature.
Hot or cold ambient temperature.
Type of terrain.
Vehicle loaded/unloaded.
City/highway driving.
Upshift.
Downshift.
Coasting.
Engagement.
Noise/vibration - check for dependencies, either RPM dependent, vehicle speed dependent, shift dependent, gear dependent, range dependent, or temperature dependent.