Update Prior To Sale 20U29

SUBJECT

Update Prior to Sale 20U29

Certain 2020 Model Year Explorer and Aviator Vehicles

Software Calibration Updates - Multiple Modules

PROGRAM TERMS

This program will be in effect through December 31, 2021. There is no mileage limit for this program.

AFFECTED VEHICLES

Vehicle	Model Year	Assembly Plant	Build Dates
Explorer	2020	Chicago	May 13, 2019 through July 23, 2020
Aviator	2020	Chicago	July 1, 2019 through September 27, 2020

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS PROGRAM

Some of the affected vehicles may not have the latest software calibrations that have been released to improve vehicle performance and customer satisfaction due to build timing. Updating the identified modules to the latest levels prior to delivery will provide the customer with the best possible vehicle experience.

SERVICE ACTION

Dealers are to check only the following modules for the latest software level and reprogram, as needed, using the Ford Diagnosis and Repair System (FDRS).

Explorer Vehicles - if equipped:

Accessory Protocol Interface Module (APIM) - SYNC
All-Wheel Drive (AWD) Module
Anti-lock Braking System (ABS) Module
Body Control Module (BCM)
Driver Seat Module (DSM)
Headlamp Control Module (HCM)
Image Processing Module B (IPMB)
Powertrain Control Module (PCM)
Telematics Control Unit (TCU) Module

Aviator Vehicle - if equipped:

Accessory Protocol Interface Module (APIM) - SYNC
All-Wheel Drive (AWD) Module
Anti-lock Braking System (ABS) Module
Battery Energy Control Module (BECM)
Driver Seat Module (DSM)
Heating Ventilating and Air Conditioning (HVAC) Module
Image Processing Module A (IPMA)
Image Processing Module B (IPMB)
Powertrain Control Module (PCM)
Power Steering Control Module (PSCM)
Rear Audio Control Module (RACM)
Rear Gate Trunk Module (RGTM)
Steering Angle Sensor Module (SASM)
Steering Effort Control Module (SECM)
Secondary On Board Diagnostic Module (SOBDM)
Secondary On Board Diagnostic Module C (SOBDMC)

This service must be performed on all affected vehicles at no charge to the vehicle owner.

NOTE: Integrated Diagnostic Software (IDS) cannot be used for programming on the 2020 Explorer and Aviator vehicles.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters will not be mailed for this program.

ATTACHMENTS

Attachment I: Administrative Information

Attachment II: Labor Allowances and Parts Ordering Information

Attachment III: Technical Information

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

OASIS ACTIVATION

OASIS will be activated on December 23, 2020.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com on December 23, 2020.

NOTE: Your FSA VIN Lists may contain owner names and addresses obtained from motor vehicle registration records. The use of such motor vehicle registration data for any purpose other than in connection with this program is a violation of law in several states, provinces, and countries. Accordingly, you must limit the use of this listing to the follow-up necessary to complete this service action.

STOCK VEHICLES

Correct all affected units in your new vehicle inventory before delivery.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

For related damage and access time requirements, refer to the Warranty and Policy Manual/Section 6 - Ford & Lincoln Program Policies/General Information & Special Circumstances for FSA's/Related Damage.
For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required, although related damage must be on a separate repair line with the 'Related Damage' radio button checked.
- Ford vehicles - 3 years or 36,000 miles
- Lincoln vehicles - 4 years or 50,000 miles

CLAIMS PREPARATION AND SUBMISSION

Claim Entry: Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
- When entering claims:
  - Claim type 31: Field Service Action. The FSA number 20U29 is the sub code.
  - Customer Concern Code (CCC): E29
  - Condition Code (CC): 04
  - Causal Part Number: 12A650
  - Part Quantity: 0
- For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
Related Damage/Additional labor and/or parts: Must be claimed as Related Damage on a separate repair line from the FSA with same claim type and sub code as described in Claim Entry above.
IMPORTANT: Click the Related Damage Indicator radio button.

LABOR ALLOWANCES

Description

Labor Operation

Labor Time

As needed, reprogram the following modules to the latest level: Explorer vehicles (if equipped) - APIM⁽¹⁾, AWD Module, ABS Module, BCM, DSM, HCM, IPMB, PCM, TCU Module.
Aviator vehicles (if equipped) - APIM*, AWD Module, ABS Module, BECM, DSM, HVAC Module, IPMA, IPMB, PCM, PSCM, RACM, RGTM, SASM, SECM, SOBDM, SOBDMC.
(IDS cannot be used on the affected vehicles)

NOTE: Record the name of each updated module on the repair order.

MT20U29B

Actual time to update only the listed modules

⁽¹⁾	It is recommended to reprogram the APIM (SYNC) to latest level using SYNC 3 universal thumb drive.

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

SERVICE PROCEDURE

NOTE: The availability of certain modules is dependent on the vehicle equipment options. Not all modules will require a software update. Some modules may already have the latest software level.

Module Programming

Connect a battery charger to the 12V battery.
NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.

NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module II (VCM II) is properly connected to the Data Link Connector (DLC).

NOTE: Make sure the Ford Diagnostic and Repair System (FDRS) does not enter sleep mode during module configuration.
Launch Ford Diagnostic and Repair System (FDRS).
NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
Click 'Read VIN from Vehicle' or manually enter the Vehicle Identification Number (VIN).
NOTE: Available modules are shown on the left hand (LH) side of the screen, and available procedures are listed on the right hand (RH) side of the screen. Modules that are communicating are highlighted in green.
Select Toolbox tab.

ALL VEHICLES

Inspect the availability for software updates on the following modules.
NOTE: Not all modules listed will require a software update.
- AWD - All-Wheel Drive (AWD) Module.
- ABS - Anti-Lock Brake System (ABS) Module.
- DSM - Driver Front Seat Module (DSM).
- IPMB - Image Processing Module B (IPMB).
- PCM - Powertrain Control Module (PCM).
- APIM - Accessory Protocol Interface Module (APIM)/SYNC3.
  - For the APIM/SYNC3 software update procedure, please proceed to Page 3.
From the list on the LH side of the screen, select the module(s) that are available for software update.
NOTE: Only one module may be updated at a time.
From the list on the RH side of the screen, select the module 'Software Update'.
Click RUN. Follow all on-screen instructions carefully.
NOTE: Advise the customer that this vehicle is equipped with an adaptive transmission shift strategy which allows the vehicle's computer to learn the transmission's unique parameters and improve shift quality. When the adaptive strategy is reset, the computer will begin a re-learning process. This re-learning process may result in firmer than normal upshifts and downshifts for several days.
For additional modules on Explorer Vehicles Only , please proceed to page 6.
For additional modules on Aviator Vehicles Only , please proceed to page 7.

APIM/SYNC3

NOTE: Ford Motor Company shipped a preloaded USB drive to every dealer in the US and Canada in the 3rd quarter of 2020.

If the preloaded USB drive is available please skip to the directions below on how to update the vehicle using the preloaded USB drive.
If the preloaded USB drive is not available.
- The SYNC system in the vehicle can be updated using the normal programming procedures in the Workshop Manual Section 415-00.
- Alternatively, a new preloaded USB drive can be created or copied using the OPTIONAL instructions below.

HOW TO CREATE A SYNC USB UPDATE DRIVER

NOTE: The download is approximately 27GB in size and will take a long time depending on your internet speeds. Many users who have attempted this have started the download at night completing this by morning.

Click 'HERE' using your preferred internet browser on a windows PC.
Once the downloaded zip folder is complete, fnd the folder and then right click on the zipped download folder and select 'Open with' then select 'Windows Explorer.' See Figure 1.
Obtain a 32GB capacity or higher USB thumb drive.
Make sure that the 32 GB minimum thumb drive is formatted to exFAT by right clicking the thumb drive and selecting 'Format' then verify the file system is exFAT and select Start if it has not been previously formatted. Name the thumb drive SG3v20205 as this will tell you in the future if a newer version has been released. See Figure 2.
NOTE: If you get a generic windows error such as (x8004xxxxx) please research if any virus protection software or IT software is limiting file transfer sizes or types. Try a different PC if required.
Highlight the SyncMyRide folder, autoinstall.lst and DONTINDX.MSA files and drag them to the thumb drive. Again this is a lot of data so it might take some time. See Figure 3.

NOTE: We encourage dealerships to make copies incase one is corrupted or erased by accident.

HOW TO COPY A SYNC USB UPDATE DRIVE

Obtain a 32GB capacity or higher USB thumb drive.
Make sure that the 32 GB minimum thumb drive is formatted to exFAT by right clicking the thumb drive and selecting 'Format' then verify the file system is exFAT and select Start if it has not been previously formatted. Name the thumb drive SG3v20205 as this will tell you in the future if a newer version has been released. See Figure 4.
NOTE: If you get a generic windows error such as (x8004xxxxx) please research if any virus protection software or IT software is limiting file transfer sizes or types. Try a different PC if required.
Using Windows Explorer open the source USB drive and highlight the SyncMyRide folder, autoinstall.lst and DONTINDX.MSA files. Right click on the highlighted files and select 'Copy'. See Figure 5.
Using Windows Explorer open the blank USB drive that was formatted in step 7. Right click in the empty window and select 'Paste'.
NOTE: This is a lot of data so it will take some time to copy all the files.

HOW TO UPDATE THE VEHICLE

Disconnect all customer connected USB items from all media hub locations.
Start the vehicle.
Insert the SYNC 3 universal thumb drive into the USB port on the media hub.
The module will update automatically with no user input required.
- Modules that are already updated to the latest software would indicate this after approximately 30 seconds.
- Module programming for a non-updated module does not need to be monitored and can take approximately 20-30 minutes.
- Once the programing has completed, the screen will display a message indicating that the module is up to date.
Remove the SYNC 3 universal thumb drive when complete, and the screen will return to the SYNC 3 home screen. Reinsert any of the customer USB items. No vehicle or system restarts are required.

EXPLORER VEHICLES ONLY

Inspect the availability for software updates on the following modules.
NOTE: Not all modules listed will require a software update.
- BCM - Body Control Module (BCM).
- HCM - Headlamp Control Module (HCM).
- TCU - Telematics Control Unit (TCU) Module.
From the list on the LH side of the screen, select the module(s) that are available for software update.
NOTE: Only one module may be updated at a time.
From the list on the RH side of the screen, select the module 'Software Update'.
Click RUN. Follow all on-screen instructions carefully.
The repair is complete.

AVIATOR VEHICLES ONLY

Inspect the availability for software updates on the following modules.
NOTE: Not all modules listed will require a software update.
- BECM - Battery Energy Control Module (BECM).
- HVAC - Heating, Ventilation and Air Conditioning (HVAC).
- IPMA - Image Processing Module A (IPMA).
- PSCM - Power Steering Control Module (PSCM).
- RACM - Rear Audio Control Module (RACM).
- RGTM - Rear Gate Trunk Module (RGTM).
- SASM - Steering Angle Sensor Module (SASM).
- SECM - Steering Effort Control Module (SECM).
- SOBDM - Secondary On-Board Diagnostic Control Module (SOBDM).
- SOBDMC - Secondary On-Board Diagnostic Control Module C (SOBDMC).
From the list on the LH side of the screen, select the module(s) that are available for software update.
NOTE: Only one module may be updated at a time.
From the list on the RH side of the screen, select the module 'Software Update'.
Click RUN. Follow all on-screen instructions carefully.
The repair is complete.

Important Information for Module Programming

NOTE: When programming a module, use the following basic checks to ensure programming completes without errors.

Make sure the 12V battery is fully charged before carrying out the programming steps and connect FDRS/scan tool to a power source.

NOTE: A good internet connection is necessary to identify the vehicle and to load the diagnostic software.

Inspect Vehicle Communication Module II (VCM II)/Vehicle Communication and Measurement Module (VCMM) and cables for any damage. Make sure scan tool connections are not interrupted during programming.
A hardwired connection is strongly recommended.
Turn off all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors.
Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.).
Follow all scan tool on-screen instructions carefully.
Disable FDRS/scan tool sleep mode, screensaver, hibernation modes.
Create all sessions key on engine off (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module

Disconnect the VCMII or VCMM from the data link connector (DLC) and your PC.
After ten seconds, reconnect the VCMII/VCMM to the DLC and the PC. Launch FDRS. The VCMII/VCMM icon should turn green in the bottom right corner of the screen. If it does not, troubleshoot the FDRS to VCM connection.
If you are using the same FDRS as the initial programming attempt, select the appropriate VIN from the Vehicle Identification menu. If you are using a different FDRS, select 'Read VIN from Vehicle' and proceed through the Network Test.
In the Toolbox menu, navigate to the failed module and Download/Run Programmable Module Installation (PMI). Follow the on-screen prompts. When asked if the original module is installed, select 'No' and continue through the installation application.
Once programming has completed, a screen may list additional steps required to complete the programming process. Make sure all applicable steps are followed in order.

Update Prior To Sale 20U29 - Software Calibration Updates - Multiple Modules (20U29)