Software Activation Program 19G02 - Supplement #1 - Software Activation Program 19G02 (19G02)

SUBJECT

Software Activation Program 19G02 - Supplement #1 

Certain 2020 Model Year Lincoln Aviators Equipped with the Convenience Package

Phone as a Key Software Activation Is Now Available

Software Activation Program 19G02

Dated December 18, 2019

REASON FOR THIS SUPPLEMENT

• Program Terms: Program end date has been revised to reflect the proper terms.
• Repair Instructions: The technical information and module list originally published have been updated. The Wireless Accessory Charging Module (WACM) flash is no longer required.
• Service Action: Added language to advise the client to download the latest version of The Lincoln Way™ app for their phone.
• Owner Notification Timing: Owner letters are expected to be mailed in February 2020.

PROGRAM TERMS

This program will be in effect through February 29, 2024. There is no mileage limit for this program.

AFFECTED VEHICLES

Affected vehicles are identified in OASIS and FSA VIN Lists.

REASON FOR THIS PROGRAM

The affected vehicles were ordered with the Phone as a Key (PaaK) hardware as part of the Convenience Package. However, the necessary software was not available at the time of production. The PaaK feature requires activation to become functional.

SERVICE ACTION

Dealers are to activate the PaaK feature using FDRS as directed in Attachment III. This service must be performed on all affected vehicles at no charge to the vehicle owner.

To ensure proper functionality of the PaaK feature, ensure the client's  mobile phone has the latest version of The Lincoln Way™ app installed.

OWNER NOTIFICATION MAILING SCHEDULE

Owner letters are expected to be mailed in February 2020. Dealers should repair any affected vehicles that arrive at their dealerships, whether or not the customer has received a letter.

ATTACHMENTS

• Attachment I: Administrative Information
• Attachment II: Labor Allowances and Parts Ordering Information
• Attachment III: Technical Information
• Phone as a Key Quick Reference Guide
• Owner Notification Letter

QUESTIONS & ASSISTANCE

For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.

Sincerely,

David J. Johnson

OASIS ACTIVATION

OASIS was activated on December 18, 2019.

FSA VIN LISTS ACTIVATION

FSA VIN Lists will be available through https://web.fsavinlists.dealerconnection.com  on December 18, 2019. Owner names and addresses will be available by February 7, 2020.

SOLD VEHICLES

• Owners of affected vehicles will be directed to dealers for repairs.
• Immediately contact any of your affected customers whose vehicles are not on your VIN list but are identified in OASIS. Give the customer a copy of the Owner Notification Letter (when available) and schedule a service date.
• Correct other affected vehicles identified in OASIS which are brought to your dealership.
• Dealers are to prioritize repairs of customer vehicles over repairs of new and used vehicle inventory.

STOCK VEHICLES

• Correct all affected units in your new vehicle inventory before delivery.
• Use OASIS to identify any affected vehicles in your used vehicle inventory.

TITLE BRANDED/SALVAGED VEHICLES

Affected title branded and salvaged vehicles are eligible for this service action.

OWNER REFUNDS

Refunds are not approved for this program.

RENTAL VEHICLES

Rental vehicles are not approved for this program.

LINCOLN CLIENT SPECIAL HANDLING

Owners of 2017 MY and newer Lincoln vehicles have the option of requesting pickup and delivery service with a Lincoln loaner (up to 2 days), from their dealership. For details, reference EFC07715, 2019 Lincoln Pickup & Delivery Updates.

LINCOLN CLIENT SPECIAL HANDLING

To ensure the best possible experience for Lincoln owners, Lincoln Dealers are encouraged to utilize the Lincoln Loyalty Program to provide clients with surprise and delight offerings, such as:

• Fuel fill
• Gift Card for the client's favorite restaurant

The Lincoln Loyalty Program is exclusive to Lincoln Dealers. Owners will not be notified of this service in owner mailings. Reference EFC08087, 2020 Lincoln Loyalty Program Announcement for additional details.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

Additional repairs identified as necessary to complete the FSA should be managed as follows:

• For related damage and access time requirements, refer to the Warranty and Policy Manual - Section 6 - Ford/Lincoln Program Policies - Field Service Actions (FSA) - Related Damage.
• For vehicles within new vehicle bumper-to-bumper warranty coverage, no SSSC approval is required.
  • Lincoln vehicles - 4 years or 50,000 miles
• For vehicles outside new vehicle bumper-to-bumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

CLAIMS PREPARATION AND SUBMISSION

• Enter claims using Dealer Management System (DMS) or One Warranty Solution (OWS) online.
  • When entering claims, select claim type 31: Field Service Action. The FSA number 19G02 is the sub code.
  • For additional claims preparation and submission information, refer to the Recall and Customer Satisfaction Program (CSP) Repairs in the OWS User Guide.
• Additional labor and/or parts must be claimed as related damage on a separate repair line from the FSA.
  IMPORTANT: Click the radio button on the Related Damage Indicator.
• Lincoln Pickup & Delivery:  Claims for Lincoln Pickup & Delivery with a Lincoln loaner (up to 2 days) should be submitted on a separate line from the FSA. Refer to EFC07715, 2019 Lincoln Pickup & Delivery Updates for details.
• Lincoln Client Special Handling:  Reference EFC08087, 2020 Lincoln Loyalty Program Announcement for Requirements and Claiming Instructions. Claims for Lincoln Loyalty should be submitted as a separate line on the same Repair Order.

LABOR ALLOWANCES

PARTS REQUIREMENTS/ORDERING INFORMATION

Parts are not required to complete this repair.

SERVICE PROCEDURE

1. Check the vehicle build date.
   • Vehicles built on or before August 21, 2019 require APIM, RFA, BCM, and ENABLE/DISABLE.
   • Vehicles built on or after August 22, 2019 require RFA, BCM, and ENABLE/DISABLE.
2. Perform a factory reset of the Lincoln Way Connect Settings by following these steps. On the display touch screen. Select "Settings", then select "General", scroll down to the bottom of the list and select "Reset", select "Lincoln Way Connect Reset", select "Reset All", select "Continue". After the "Resetting to Factory Defaults..." screen appears back out to the starting screen.

   See Figures 1, 2 and 3.

   NOTE: Vehicles build on or after August 22, 2019 will show a prompt for "Phone as a Key Reset" select "Continue".
3. Turn on "Vehicle Connectivity" by performing the following. Select "Settings", then select "Lincoln Way", select "Connectivity Settings", turn on "Vehicle Connectivity", then select "Continue". See Figure 4.
4. 4. Connect a battery charger capable of charging an AGM battery to the 12V battery. (GR-190, GRX-3590 or equivalent) 
   NOTE: Verify that the negative cable of the charger is installed on a chassis or engine ground, and not the 12 volt battery negative terminal to prevent the battery saver mode from activating on the vehicle.
   NOTE: Ensure the headlights are turned off after every key cycle (off/on) as the headlights will automatically turn on and consume excessive B+ power.
5. Connect Ford Diagnosis and Repair System (FDRS) to the vehicles Data Link Connector (DLC).
   NOTE: Make sure the FDRS computer does not enter sleep mode during programming.
   NOTE: If the diagnostic software does not load or if the vehicle cannot be identified properly, make sure there is a good internet connection and the Vehicle Communication Module (VCM) is properly connected to the DLC.
6. Log into FDRS.
   NOTE: Vehicle information is automatically retrieved by the diagnostic software and a Network Test is run. Vehicle identification data appears on the screen when this is complete.
7. Click "Read VIN from Vehicle" or manually enter the VIN.
   NOTE: Available modules are shown on the LH side of the screen, and available procedures are listed on the RH side of the screen. Modules that are communicating are highlighted in green.
8. From the list on the Right Hand (RH) side of the screen, select Self-Test and click RUN.
9. Click the Run Selected Tests button in the lower right.
   NOTE: When checking and clearing DTCs, RFA and/or BCM DTCs may be present. This is because Phone as a Key has not been enabled.
10. 10. Click the Clear & Retest button at the top of the screen to clear DTCs in all modules, and then close the self test application. 
11. Select "SW Updates" and then download the APIM, RFA, and BCM updates if available. See Figure 5.
    NOTE: Vehicles built on or after August 22, 2019 may only display RFA and BCM software updates.
12. For vehicles built:
    • on or before August 21, 2019 proceed to page 5.
    • on or after August 22, 2019 skip to page 8.

Accessory Protocol Interface Module (APIM) - Software Update

1. Run the APIM software update and follow the prompts on the screen. See Figure 6.
2. Insert a USB Flash Drive (recommended 32GB) into the FDRS PC when prompted, then select the location of your USB drive to save the extract files. See Figure 7.
3. Follow the prompts on the FDRS. Do not click "OK" until the APIM has been updated using the USB Flash Drive and the Flash Drive has been removed from the vehicle. See Figures 8, 9 and 10.
4. Continue to follow the prompts on the FDRS until software update is complete. See Figure 11.
   NOTE: Once the APIM software update is complete, the module will disappear from the list.

Remote Function Actuator (RFA) - Software Update

1. Run the RFA software update. See Figure 12.
   NOTE: While programming the RFA, some of the electronics may appear to be non-functional.
   NOTE: If during programming, an antenna fault occurs, discontinue PaaK programming and proceed with antenna fault diagnosis. Please refer to the WSM procedures in Section 419-01C.
2. Continue to follow the prompts on the FDRS until software update is complete. See Figure 13.
   NOTE: Once the RFA software update is complete, the module will disappear from the list.

Body Control Module (BCM) - Software Update

1. Run the BCM software update. See Figure 14.
2. Continue to follow the prompts on the FDRS until software update is complete. See Figure 15.
   NOTE: TPMS training is not required.
3. When prompted to re-learn the Tire Pressure Monitoring System (TPMS) select "No". See Figure 16.
   NOTE: Once the BCM software update is complete, the module will disappear from the list.

Enable Phone as a Key

1. Turn the Key on engine off.
2. Select "Multi-Module", then select "Self-Test" and click "RUN".
3. Click the "Run Selected Tests" button in the lower right.
4. Click the "Clear & Retest" button at the top of the screen to clear DTCs in all modules, and then close the self test application. 
   NOTE: Disregard the remaining DTCs until after the following steps.
5. Select "Multi-Module", then "Download" "Disable/Enable Phone as a Key", and then "Run". See Figures 17 and 18.
6. Choose "Enable" then click on "Select". Follow the prompts on the FDRS screen until enable is complete. See Figures 19 and 20.
   NOTE: Once the Enable/Disable phone as a key is complete, Enable/Disable will still appear on the list.
7. Key off the vehicle and open then close the driver door. Turn the Key on engine off.
8. 8. Select "Multi-Module", then select "Self-Test" and click "Run". 
9. 9. Click the "Run Selected Tests" button in the lower right. 
10. 10. Click the "Clear and Retest" button at the top of the screen to clear DTCs in all modules. 
    NOTE: If DTC B155E persists in the BCM after enabling phone as a key, it is possible that an old version of the Enable/Disable application was used. Follow the steps below to uninstall and reinstall FDRS and reattempt enabling phone as a key.

    • Navigate to the control panel and select uninstall a program (instructions may vary depending on computer operating system).
    • Uninstall FDRS.
    • During the uninstall prompts, select the check box to remove all FDRS data.
    • Once FDRS is uninstalled, reinstall the latest version of the FDRS scan tool from PTS > Rotunda > Diagnostic Tool Support > Download Software.
    • Repeat steps to Enable Phone as a Key beginning on page 11.
11. Check to ensure that phone as a key feature has been enabled by performing the following steps. On the display touch screen select "Settings", then select "General", scroll down to the bottom of the list and select "Reset", and then select "Lincoln Way Connect Reset". "Phone as a Key Reset" will show in the list if enable step was successful. No action required. See Figure 21.
12. Disconnect the 12v battery charger and scan tool.
13. Vehicle is now ready for customer to connect their phone.