Inspection and Verification
- Verify the customer concern.
- Visually inspect for obvious signs of mechanical and electrical damage.VISUAL INSPECTION CHART
Mechanical Electrical - Switch(es)
- Seat tracks obstructed or damaged
- Seat backrest obstructed
- Lumbar assembly damaged
- Recliner or latch assembly damaged (backrest frame)
- Thermo-Electric Device (TED) assembly filter dirty (cushion or backrest)
- Second row power-fold actuator and cable
- Battery Junction Box (BJB) fuse(s):
- 23 (30A)
- 28 (30A)
- 30 (30A)
- 42 (30A)
- 61 (10A)
- Body Control Module (BCM) fuse(s):
- 7 (7.5A)
- 18 (10A)
- 34 (10A)
- Wiring harness
- Loose or corroded connections
- Seat control switch(es)
- Power seat motor (seat track)
- Power recliner motor
- Power lumbar motor
- Memory SET switch
- Driver Seat Module (DSM)
- Heated seat switch
- TED assembly (cushion or backrest)
- Rear power seat release switch
- Rear seat release relay
- Second row power-fold actuator
- If an obvious cause for an observed or reported concern is found, correct the cause (if possible) before proceeding to the next step.
- If the concern is with the power seat (non-memory seat) or heated seat and the cause is not visually evident, verify the symptom and GO to SYMPTOM CHART .
- If the concern is with the memory seat or climate controlled seat and the cause is not visually evident, connect the scan tool to the DLC.
- If the scan tool does not communicate with the VCM:
- Check the VCM connection to the vehicle.
- Check the scan tool connection to the VCM.
- Refer to MODULE COMMUNICATIONS NETWORK , No Power To The Scan Tool, to diagnose no power to the scan tool.
- If the scan tool does not communicate with the vehicle:
- Verify the ignition is in the ON position.
- Verify the scan tool operation with a known good vehicle.
- Refer to MODULE COMMUNICATIONS NETWORK to diagnose no response from the PCM.
- Carry out the network test.
- If the scan tool responds with no communication for one or more modules, refer to MODULE COMMUNICATIONS NETWORK .
- If the network test passes, retrieve and record Continuous Memory Diagnostic Trouble Codes (CMDTCs).
- Clear the CMDTCs and carry out the self-test diagnostics for the Driver Seat Module (DSM), Dual Climate Controlled Seat Module (DCSM), Body Control Module (BCM), and HVAC module.
- If the DTCs retrieved are related to the concern, go to Driver Seat Module (DSM) DTC Chart , Dual Climate Controlled Seat Module (DCSM) DTC , Body Control Module (BCM) DTC Chart or HVAC Module DTC Chart . For all other DTCs, refer to MULTIFUNCTION ELECTRONIC MODULES .
- If no DTCs related to the concern are retrieved, GO to SYMPTOM CHART .
NOTE:
Make sure to use the latest scan tool software release.
NOTE:
The Vehicle Communication Module (VCM) LED prove out confirms voltage and ground from the DLC are provided to the VCM.