Symptom Chart

NOTE: Refer to Description and Operation, Intelligent Access with Push Button Start in ANTI-THEFT - PASSIVE ANTI-THEFT SYSTEM (PATS) , to review the procedures for achieving the various ignition states (ignition OFF, ignition in ACCESSORY, ignition ON, ignition START).

SYMPTOM CHART

Condition	Possible Sources	Action
The engine does not crank	Battery Fuse(s) Starter motor Circuitry PCM Starter relay Anti-theft system Start/Stop switch Start diode Remote Function Actuator (RFA) module	For all 3.7L engines, GO to Pinpoint Test A . For 3.5L Gasoline Turbocharged Direct Injection (GTDI) engines, GO to Pinpoint Test B .
One-Touch Integrated Start (OTIS) does not operate correctly	Circuitry PCM	For all 3.7L engines, GO to Pinpoint Test C . For 3.5L GTDI engines, GO to Pinpoint Test D .
Unusual starter noise	Starter motor mounting Starter motor Incorrect starter drive engagement	GO to Pinpoint Test F .
The engine cranks slowly	Battery Starter motor Circuitry	CARRY OUT the Starter Motor Component Test. Refer to Component Tests .
The starter spins but the engine does not crank	Starter motor	INSPECT the starter motor mounting and engagement. REFER to Starter Motor Drive Gear and Flywheel Ring Gear Inspection .
The starter spins but the engine does not crank	Damaged flexplate/ring gear teeth	INSPECT the flexplate/ring gear for damaged, missing or worn teeth. REPAIR as necessary.