Symptom Chart

WARNING: This page is about a different car, the 2010 Ford Focus. However, it is still accessible from the selected car via links, so may be relevant.

Symptom Chart - Audio System

SYMPTOM CHART - AUDIO SYSTEM

Condition	Possible Sources	Action
The Audio Control Module (ACM) does not respond to the scan tool	Fuse Wiring, terminals or connectors ACM	refer to MODULE COMMUNICATIONS NETWORK .
The Front Display Interface Module (FDIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors FDIM	refer to MODULE COMMUNICATIONS NETWORK .
The Front Controls Interface Module (FCIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors FCIM	refer to MODULE COMMUNICATIONS NETWORK .
The Accessory Protocol Interface Module (APIM) does not respond to the scan tool	Fuse Wiring, terminals or connectors APIM	refer to MODULE COMMUNICATIONS NETWORK .
The Global Positioning System Module (GPSM) does not respond to the scan tool	Fuse Wiring, terminals or connectors GPSM	refer to MODULE COMMUNICATIONS NETWORK .
The entire audio system is inoperative	Communication network concern FCIM ACM	GO to PINPOINT TEST A .
The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Steering wheel controls ACM APIM (if equipped)	GO to PINPOINT TEST L .
The speed sensitive volume does not operate correctly	Speed sensitive volume setting Vehicle Speed Sensor (VSS) signal concern ACM	GO to PINPOINT TEST K .
The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack ACM APIM (if equipped)	GO to PINPOINT TEST M .
An individual Front Controls Interface Module (FCIM) button is inoperative/does not operate correctly	FCIM	INSTALL a new FCIM . refer to FRONT CONTROLS INTERFACE MODULE (FCIM) . TEST the system for normal operation.
The Front Controls Interface Module (FCIM) illumination does not operate correctly	Backlighting system concern FCIM	GO to PINPOINT TEST I .
One or more Front Display Interface Module (FDIM) displays is inoperative/does not operate correctly	FDIM ACM APIM (if equipped)	GO to PINPOINT TEST H .
The Front Display Interface Module (FDIM) screen is completely inoperative	Fuse Wiring, terminals or connectors FDIM	CARRY OUT the FDIM self-test. If the scan tool cannot communicate with the FDIM , refer to MODULE COMMUNICATIONS NETWORK . If the scan tool does communicate with the FDIM , INSTALL a new FDIM . refer to FRONT DISPLAY INTERFACE MODULE (FDIM) . TEST the system for normal operation.
The Front Display Interface Module (FDIM) illumination does not operate correctly	Backlighting system concern FDIM	GO to PINPOINT TEST G .

Symptom Chart - Sound Quality

SYMPTOM CHART - SOUND QUALITY

Condition	Possible Sources	Action
Poor reception - AM/FM	Antenna Antenna cable Charging system Ignition system Noise suppression equipment Audio Control Module (ACM)	GO to PINPOINT TEST E .
Continuous seek/scan in AM/FM	No channel found in the selected category Antenna Antenna cable Noise suppression equipment ACM	GO to PINPOINT TEST E .
Poor quality/distorted/no sound from one or more speakers (not all speakers)	Wiring, terminals or connectors Speaker ACM	GO to PINPOINT TEST C .
No sound from all speakers	Wiring, terminals or connectors ACM	GO to PINPOINT TEST B .
The subwoofer is inoperative/does not operate correctly	Fuse Wiring, terminals or connectors Subwoofer ACM	GO to PINPOINT TEST D .
Poor reception - satellite radio	Obstructions to the antenna line of sight Satellite radio antenna Satellite radio antenna cable ACM	GO to PINPOINT TEST F .
Continuous seek/scan - satellite radio	Obstructions to the antenna line of sight No channel found in the selected category Satellite radio antenna Satellite radio antenna cable ACM	GO to PINPOINT TEST F .
Poor sound quality/no sound while in satellite radio mode - all other functions operate correctly	Satellite radio antenna Satellite radio antenna cable ACM	GO to PINPOINT TEST F .
Poor quality/distorted/no sound while in SYNC mode	Wiring, terminals or connectors Accessory Protocol Interface Module (APIM) ACM	GO to PINPOINT TEST T .

Symptom Chart - Satellite Radio

SYMPTOM CHART - SATELLITE RADIO

Condition	Possible Sources	Action
Poor reception	Obstructions to the antenna line of sight Satellite radio antenna Satellite radio antenna cable Audio Control Module (ACM)	GO to PINPOINT TEST F .
Continuous seek/scan	No channel found in the selected category Obstructions to the antenna line of sight Satellite radio antenna Satellite radio antenna cable ACM	GO to PINPOINT TEST F .
Poor sound quality/no sound while in satellite radio mode - all other functions operate correctly	Satellite radio antenna Satellite radio antenna cable ACM	GO to PINPOINT TEST F .
The satellite radio is inoperative/does not operate correctly	Subscription status Satellite radio system concern ACM	GO to PINPOINT TEST J .

Symptom Chart - SYNC System

SYMPTOM CHART - SYNC SYSTEM

Condition	Possible	Sources Action
The SYNC system is completely inoperative	Audio system concern Communication network concern Customer error Customer device	GO to PINPOINT TEST O .
Unable to pair Bluetooth device	Incompatible Bluetooth device Customer error Customer Bluetooth device Accessory Protocol Interface Module (APIM)	GO to PINPOINT TEST P .
An individual Bluetooth device feature is inoperative	Customer device compatibility	NOTE: If a Bluetooth device is able to pair with the SYNC system, there are no concerns with the APIM . INSTRUCT the customer to review the device compatibility list on the SyncMyRide website . Not all phone features are available through SYNC. This is normal operation.
The Universal Serial Bus (USB) port is inoperative/does not operate correctly	Customer USB device USB cable and port APIM	GO to PINPOINT TEST Q .
The steering wheel controls are inoperative/do not operate correctly	Wiring, terminals or connectors Clockspring Steering wheel controls Audio Control Module (ACM) APIM	GO to PINPOINT TEST L .
The audio input jack is inoperative/does not operate correctly	Wiring, terminals or connectors Audio input jack APIM	GO to PINPOINT TEST M .
The SYNC system audible prompts are inoperative/do not operate correctly	Customer setting Wiring, terminals or connectors ACM APIM	NOTE: The audible prompts include the Text-To-Speech (TTS) feature, voice prompts, and ringtones. GO to PINPOINT TEST S .
During a phone call, no incoming audio is heard in the vehicle	Customer setting Wiring, terminals or connectors ACM APIM	GO to PINPOINT TEST S .
Voice recognition is inoperative/does not operate correctly	Fuse Wiring, terminals or connectors Microphone (part of auto-dimming interior mirror) Steering wheel controls APIM	GO to PINPOINT TEST R .
During a phone call, no outgoing audio is heard on the outside device	Wiring, terminals or connectors Microphone (part of auto-dimming interior mirror) APIM	GO to PINPOINT TEST R .